Ordered a pixel 7 not so long with a outrageous amount trade in for my iphone 8+ 256GB, £198 trade in estimated
Ok, I ordered straight away got my pixel 7 in 2 days, all good till now.
Now packed my iphone with original box, original charger, original lead and original earphones and sent to PCS wireless
Got in few days later an email with confirmation of my trade in £0, no reason has been made but they evaluate £0! Shocked
Ok, they sent me back my device like this, will be a picture attached!
My phone in a simple plastic bag!!!
Made a video of packing my iphone just in case! After received my phone like this contacted google support and started a discussion,well found out I didn’t check terms and conditions for trade in and they said there to remove all accessories!
Thought will be like Cex, if you have full box with accessories will take more!
I lost the possibility to sell my iphone now at his real value!
Ok, I ordered straight away got my pixel 7 in 2 days, all good till now.
Now packed my iphone with original box, original charger, original lead and original earphones and sent to PCS wireless
Got in few days later an email with confirmation of my trade in £0, no reason has been made but they evaluate £0! Shocked
Ok, they sent me back my device like this, will be a picture attached!
My phone in a simple plastic bag!!!
Made a video of packing my iphone just in case! After received my phone like this contacted google support and started a discussion,well found out I didn’t check terms and conditions for trade in and they said there to remove all accessories!
Thought will be like Cex, if you have full box with accessories will take more!
I lost the possibility to sell my iphone now at his real value!
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sorted byIssue is to make people aware about this “issue”
The battery is not damaged, the screen is not damaged, basically the phone is in great condition. Google has been waited confirmation by PCS wireless and answer is we couldn’t valuate the item
Google UK store is similar to Apple UK store - both are not based in UK.
PCS trade in wireless is their third party company who dealings with trade in, as well based in UK