grrrrr B.T./TALKTALK!!!!! Moving house

Found 26th Nov 2007
Just rung up talktalk - explain moving house

I have to ring up BT get a number sorted out then give them a call back

Rung BT you have to sign up for 12 month or if you cancel pay £70 fee!!!!

So I have had to cancel my talktalk account - and sign upto bt!!!!

I have never had a problem with talk talk before - but the communication between these 2 service providers is appaling.... there should be something easier than this.. I did google it and found some info on a mse server - but they seemed to have same problem too....

Great!!! Only thing Im really bothered about is resetting all my e-mail address up.... what happens to my talktalk e-mail address??? Do I lose it???

Should i just pay £70 cancellation fee and go back to talktalk - or stick with b.t. and join sky?????


(Feel better now I have got that off my chest!!!!)
Community Updates
If you can get onto Sky i.e one of their LLU packages, then I would if I were you! You also don't have to take Sky's telephone package so can gety away with the £70 charge!
Seen an article in a National newspaper the other day about this very thing, I'll find the article online in a minute. The blame here lies with Talk Talks home moving policy, Openreach (a Bt group company) have services in place to make home moving easy talk talk (as yet) have chosen not to implement them as yet. I moved home the other day, I stayed with BT and all 3 of my services where transferred across the day of my move it was seamless (and free). Put the ball in Talk Talks corner if you want to stay with them, ask them to reimburse the £70 easrly termination charge BT retail are charging you, otherwise go elsewhere.
from the
Stressed homeowners moving house may be forced to cough up £200 just to move their existing phone line.
Research by price comparison site has found that customers could have to pay up to £195 if they want to move their existing phone service to a new address - or pay exit fees to their existing provider.
Customers of TalkTalk and Tiscali are likely to have to pay the £195 charge while BT Retail customers and those of Toucan, Madasafish and Pipex do not have to.
The research has led to a bitter war of words between telecoms companies. BT and uSwitch say the costs are incurred because some providers choose not to follow a voluntary home-moving process set up for telecoms providers - and leave customers to fend for themselves. The providers concerned say it is all down to BT and the crux of the issue is so-called local loop unbundling (LLU).
What is LLU?
Local loop unbundling (LLU) is central to the issue. LLU was intended to increase competition and allows companies such as TalkTalk, Tiscali, Toucan and Pipex to place their own equipment in BT exchanges, connect to customers' homes and offer bundled deals of line rental, calls and broadband. Customers are typically tied in for 12 or 18 months.
About 1,000 of the UK's 6,000 telephone exchanges are "unbundled". In the others customers can either rent a line directly from BT or via a telecoms provider which rents lines from BT Wholesale.
Alternatively they can get a line from Virgin Media which runs the cable network, independent of BT.
It is LLU customers who are likely to face high costs when they move house. If a customer moves to a house where the previous owner's line is unbundled, Openreach - BT's wholesale arm - has to carry out engineering work to take the line back over from the LLU provider before it can be activated.
As a result, a charge of up to £124.99 is passed back to the customer. uSwitch estimates that at least 350,000 customers have moved to homes with unbundled lines this year, at a cost of £44m.
The home-moving process
If you are out of contract there is no obligation to continue with the same provider when you move house. But if you are in contract with Tiscali or TalkTalk - or want to stick with one of these providers - it starts getting complicated and expensive.
At the moment customers of TalkTalk and Tiscali have to contact BT Retail themselves to set up their landline, and on doing so are tied into the terms and conditions of a BT Retail contract. As of May 1 this year, this means they have to pay a £124.99 connection fee and are liable to a minimum 12-month contract. Should they wish to leave BT to resume their service with TalkTalk or Tiscali, they must pay BT £70 to exit their contract.
If a customer decides to simply have their phone service with BT but are still in contract with another supplier (for example, because they signed up for an 18-month deal and moved house after a year) there will be a penalty charge to pay; TalkTalk, for example, charges £10 for every month remaining on the contract - but this, it says is likely to change.
TalkTalk also says it will change its home-movers process early next year and has already piloted a new service. "It enables us, rather than the customer, to arrange for the landline to be activated and means customers will not have to sign up to a BT contract," says a spokesman.
USwitch says the current process puts customers in a "lose-lose" situation - either they pay to leave their existing supplier, or pay to leave their new BT contract.
BT already has a home-movers process in place which lets customers dodge these extra costs and means the existing provider can manage the transfer process on the customers' behalf. Pipex and Toucan do this but Ofcom says some companies - such as Tiscali - "for operational reasons" choose not to follow the process.
Steve Weller of uSwitch says it is time for phone companies to stop passing the buck. "Companies are more than happy splashing out to acquire new customers, but are prepared to drop them in a flash as soon as the going gets tough. It's clear having to set up a phone line on the customer's behalf when they move is either too expensive or too cumbersome for some companies to bother with. They would far rather drop the customer and cherry pick a new one that is already settled on a BT line," he says.
Tiscali lays the blame firmly at BT's door, accusing the telecoms giant of being uncompetitive. "It is BT Retail that gains – forcing the customer into a new 12-month line rental contract with BT and at the root of it is BT Openreach which has not built an equivalent MAC migration process for broadband customers on fully unbundled LLU," says Tiscali spokesman Jody Haskayne, "Our hands are tied. BT Retail levies these charges and the Tiscali customer is discriminated against when they move home."
But BT says there is no technical impediment to prevent all telecoms providers from holding on to the customer throughout the home-moving process. "Openreach has systems in place which allow providers to offer their customers a seamless transfer, although some have chosen not to implement it for their own commercial reasons," says a spokesman.
What should home-movers do?
If possible, do not sign up for a new 12-month phone contract with any provider if you think you will be moving house within the next year. If you are renting, avoid signing up to a company whose contract length is longer than your rental agreement. If you do commit to a contract, choose your landline provider carefully - BT, Pipex, Madasafish and Toucan make it easier when you move.
Check whether the line at your new home has been unbundled. If it has, you will have to pay up to £124.99 for the line to be activated. If there is no BT phone line at your new address be aware that getting one could take up to two weeks so plan ahead - as well as costing £124.99 if an engineer is involved.
Weller recommends phone company Madasafish, which was bought by BT earlier this year; it takes customers into its fold whether they have a landline or not. "If they don't, it makes all the necessary arrangements to set customers up and they are free to leave after a month without having to pay an exit fee - although, with line rental and unlimited evening and weekend calls for £9.99 a month, customers may well decide to stay put," he says.
If you are with Virgin Media be aware that only about half the country has access to cable. Cable customers still within their fixed contract but moving into a non-cabled area have two choices. They can either take up Virgin Media's landline phone service, setting themselves up on a BT phone line as a first step, or they must pay their way out of their existing Virgin Media contract at £10 for every month remaining.
Thanks for info....
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