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    GRRRRRR:@:@:@

    The DVD on my new laptop wont open. i put a "backup" version of now 70 in! let it play its way through and now it wont open. The lights dont even come on on the drive? Am i ok taking it back? I only bought it today at 15:30!!!

    23 Comments

    Banned

    There should be a little hole you can stick a paper clip wire into, to release the drive drawer.

    Banned

    As above. Just use the little hole with a paper clip.

    Have you rebooted to check? If its a new laptop, and still wont open take it back for a replacement. Dont accept a repair. If its not working, you are perfectly within your rights for an exchange or a full refund under the SOGA. (Assuming you bought from a shop?)

    Original Poster

    Yeh i got it from Currys

    Pitbikeboy;2774232

    Yeh i got it from Currys


    That's your problem....:whistling:;-)

    Original Poster

    The paper clip worked! Thank god for that! Should it take it back and swop it anyway incase it keeps doing it??

    Banned

    And does it still not open after a reboot? Not light up after youve taken the disc out with the method explained?

    If it doesnt, dont waste your time. Just get it exchanged or a refund. (Dont let them talk you into a repair.) Goods need to be "fit for purpose". Quote that to them if they start to argue - and mention the sale of goods act.

    I doubt very much you will have any problems if you needed to take it back.

    If it does open though and start to behave. Just keep your eye on it. If it happens again, get it back ASAP.

    that'll teach you for attempting to pollute your PC with Now 70!

    Original Poster

    Its not not reconising dvds or any other CDS! its going BACK!!!!

    guv;2774252

    And does it still not open after a reboot? Not light up after youve taken … And does it still not open after a reboot? Not light up after youve taken the disc out with the method explained?If it doesnt, dont waste your time. Just get it exchanged or a refund. (Dont let them talk you into a repair.) Goods need to be "fit for purpose". Quote that to them if they start to argue - and mention the sale of goods act.I doubt very much you will have any problems if you needed to take it back.If it does open though and start to behave. Just keep your eye on it. If it happens again, get it back ASAP.



    wooooow, calm down now lol.

    if currys were to prove that the problem ocurred after the item left the shop. The customer has no legal right for a refund, or an exchange. Currys are within their rights to offer a repair.

    HOWEVER, - pc world and currys offer a 30 day period before repairs. so if its faulty within 30 days, refund or exchange offered. ! They may restore the system first to see if this rectifies the issue (i know this can be pointless, but head office requires it to be done)

    I had the same random problem with my vostro, somehow a bios setting had been altered and all it took was a restore of the bios settings.

    Pitbikeboy;2774351

    Its not not reconising dvds or any other CDS! its going BACK!!!!



    where they all backup's aswel

    Banned

    aircanman;2774385

    wooooow, calm down now lol. if currys were to prove that the problem … wooooow, calm down now lol. if currys were to prove that the problem ocurred after the item left the shop. The customer has no legal right for a refund, or an exchange. Currys are within their rights to offer a repair. HOWEVER, - pc world and currys offer a 30 day period before repairs. so if its faulty within 30 days, refund or exchange offered. ! They may restore the system first to see if this rectifies the issue (i know this can be pointless, but head office requires it to be done)



    I think you will find thats called the sale of goods act!

    Considerring he bought the machine today, I'd certainly like to know how currys are going to prove "it was ok when it left the shop". Goods need to be fit for purpose, so its irrelivant really.

    And as far as "doing a system reset" is concerned. I'd refuse that. It went wrong for a reason. You accept this "repair" by them and you lose all rights under the sale of goods act.

    Banned

    harlzter;2774408

    I had the same random problem with my vostro, somehow a bios setting had … I had the same random problem with my vostro, somehow a bios setting had been altered and all it took was a restore of the bios settings.



    But did this happen on the day of purchase, or after you'd been ******ing about with it?

    aircanman;2774385

    wooooow, calm down now lol. if currys were to prove that the problem … wooooow, calm down now lol. if currys were to prove that the problem ocurred after the item left the shop. The customer has no legal right for a refund, or an exchange. Currys are within their rights to offer a repair.



    You sure about that? :?

    have you tried turning it off and on. It happens with my desktop if nero or some CD software hangs, and I shut it software down. The Cd becomes unusable and I have to reboot.. its quite common!! but did you turn it off and on and then try the cd drive!!

    jah128;2775079

    You sure about that? :?



    very very sure.

    Thing is, when the item leaves the store, this problem could be due to a piece of software, or an OS glitch, therefore currys are completely within their rights to repair or restore the product. Currys offer a 28 day period, that states, any googs Proven to be faulty will be exchanged, currys do NOT have to do this, and they are within right to refuse exchanges if they think the OP has caused the issue. Dont get me wrong, I am on the OP side because I would want the same outcome.

    I know what the sales of good act is, but people are too quick to start quoting things from it, usually they are very wrong, because the act protects businesses as well as consumers!

    guv;2774982

    I think you will find thats called the sale of goods act!Considerring he … I think you will find thats called the sale of goods act!Considerring he bought the machine today, I'd certainly like to know how currys are going to prove "it was ok when it left the shop". Goods need to be fit for purpose, so its irrelivant really.And as far as "doing a system reset" is concerned. I'd refuse that. It went wrong for a reason. You accept this "repair" by them and you lose all rights under the sale of goods act.



    Fit for purpose, are you completely ruling out that a software glitch could cause this?

    If a restore sorts out the problem, then thats it as far as currys is concerned. I have seen windows refusing to open the drive many times, best thing here is to get the laptop in bios mode, then try the drive. If it works, then a restore will sort the problem.

    jah128;2775079

    You sure about that? :?


    I'm watching you like a **** hawk

    Titchimp;2778617

    I'm watching you like a **** hawk



    ?

    aircanman;2778619

    ?



    It refers to their avatar.

    Ain't you got some cats to feed and some shopping carts to fix? :giggle:

    PS Ta for that reply aircanman, interesting

    jah128;2779097

    Ain't you got some cats to feed and some shopping carts to fix? … Ain't you got some cats to feed and some shopping carts to fix? :giggle:PS Ta for that reply aircanman, interesting



    lol, are u extracting the urine lol?!

    I dont work for currys etc, but I am very up with how they work lol.

    No, I was being serious, it was interesting and I don't doubt there is truth behind it - fairly sure they would replace it anyway regardless but I had thought previously they would be obligated to do so...

    (The shopping carts comment was solely for Titchimps benefit...)
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