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    Grrrr....Vista Technical Help Please

    Well,

    A few months ago, my sisters laptop was taking ages to install updates (got stuck on 0% complete for about an hour) so i restarted it. Ever since, whenever you log in, enter password etc and click enter, it just says "welcome" with the loading orb icon. The only way you can log in is in safe mode, which has awful graphics etc

    I have just tried repairing Vista with the "start up repair utility" twice, but both times it hasnt fixed the problem

    She hasnt made any backups or restore points, so thats out of the window

    I dont want to format it, as it has all her files on it. Any other options?

    thanks!

    18 Comments

    Try running 'Chkdsk' in Safe mode.

    You can look at the Windows Update history (start button, type 'windows update' then click 'view update history') which might help pinpoint the failed update. From there you can un-install updates and get Windows to re-download and re-install them which might do the trick.

    if all else fails, you can reinstall without formatting, which should keep all your files but you'll have to re-install your software (I think, assuming Vista is the same as XP in this respect, having not tried this method in Vista myself)

    Banned

    install wasnt done properly so backup important files and format

    Sounds like you porbably reset in the middle of installing service pack 1... Try as chrishill says above, failing that backup all your sisters stuff and reformat, might well be the simplest and most effective option...

    Original Poster

    thanks guys!
    When i click windows update, nothing happens

    sorry to ask a stupid question , but is there definitely no restore points ? have you physically checked ?

    usually it is made by vista itself , when there is an update !

    samwhitewick;3778206

    thanks guys!When i click windows update, nothing happens



    As in, the control panel program doesn't even start? Sounds like it might be completely foobar'd unfortunately! Probably best to backup and format it.

    Original Poster

    geedub;3778254

    sorry to ask a stupid question , but is there definitely no restore … sorry to ask a stupid question , but is there definitely no restore points ? have you physically checked ?usually it is made by vista itself , when there is an update !



    yeh click on "system restore" and it came up saying "no restore points avliable"

    chrishill;3778301

    As in, the control panel program doesn't even start? Sounds like it might … As in, the control panel program doesn't even start? Sounds like it might be completely foobar'd unfortunately! Probably best to backup and format it.



    :x damn! So how do i go about this? and will it format all the files etc?

    hey try this before you go formatting !

    Put the Windows Vista installation disc in the disc drive, and then start the computer.
    Press a key when you are prompted.
    Select a language, a time, a currency, a keyboard or an input method, and then click Next.
    Click Repair your computer.
    Click the operating system that you want to repair, and then click Next.
    In the System Recovery Options dialog box, click Command Prompt.
    Type Bootrec.exe, and then press ENTER.

    you basically want to try and fix the boot sector ! the command prompt for this is

    /FixBoot

    but if all else fails ! as been said SAVE all files needed ! and then then insert your disc as a new installation , format drive c and install !

    Original Poster

    geedub;3778397

    hey try this before you go formatting ! Put the Windows Vista … hey try this before you go formatting ! Put the Windows Vista installation disc in the disc drive, and then start the computer.Press a key when you are prompted.Select a language, a time, a currency, a keyboard or an input method, and then click Next.Click Repair your computer.Click the operating system that you want to repair, and then click Next.In the System Recovery Options dialog box, click Command Prompt.Type Bootrec.exe, and then press ENTER.



    just done that, and it has come up with several other options such as /fixmbr
    /fixboot
    /scanOs
    /RebuildBcd

    samwhitewick;3778372

    yeh click on "system restore" and it came up saying "no restore points … yeh click on "system restore" and it came up saying "no restore points avliable":x damn! So how do i go about this? and will it format all the files etc?



    your best bet will be to burn all the files, photos, music and whatever else on to a CD or copy to a USB stick or something, pop the vista disc into the CD drive and restart. Watch for a 'press any key to boot from CD' message and follow the instructions. When it shows you the installed hard drives, pick the main one and select 'format'.

    If you don't see the 'boot from CD' message you'll need to alter a setting in the BIOS so the computer tries to boot from the D drive before the hard-drive (google will tell you how to do this).

    It WILL wipe all your files, but its the only way to ensure the system is running properly.

    geedub;3778397

    you basically want to try and fix the boot sector ! the command prompt … you basically want to try and fix the boot sector ! the command prompt for this is /FixBootbut if all else fails ! as been said SAVE all files needed ! and then then insert your disc as a new installation , format drive c and install !

    Original Poster

    omg! fixboot worked!!!!!! I shudda done that in the first place as my Xp installation didnt work and tried fixboot, and it worked!

    rep to everyone...thanks

    samwhitewick;3778602

    omg! fixboot worked!!!!!! I shudda done that in the first place as my Xp … omg! fixboot worked!!!!!! I shudda done that in the first place as my Xp installation didnt work and tried fixboot, and it worked!rep to everyone...thanks



    your welcome ! its just harder to find in vista ,hey and if i hadnt logged on you would have been away formatting !
    lol

    glad thats it sorted !

    Original Poster

    I spoke to soon. Now it loads up, loads a few things and then freezes. you can move the cursor about but if you click on something, it doesnt open and the vista loading orb comes up. i have let it load for about 10 mins now

    Banned

    just get a backup done before anything else as messing around with boot sectors etc might just make things a whole lot worse and you'll never be able to back them up!

    csiman;3779034

    just get a backup done before anything else as messing around with boot … just get a backup done before anything else as messing around with boot sectors etc might just make things a whole lot worse and you'll never be able to back them up!



    what it isnt messing about , its just a boot sector repair ?

    anyway i said to try it before backing up and formatting !

    Banned

    geedub;3780871

    what it isnt messing about , its just a boot sector repair ?anyway i … what it isnt messing about , its just a boot sector repair ?anyway i said to try it before backing up and formatting !


    alright pal! keep yer hair on
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