Gumtree buyer asks for a refund

Posted 14th Jun 2016
You sell a brand new item on gumtree. Buyer asks for a refund few hours later or next day or week and saying it's not working. What do you do?
Basically.. want to find out the laws on this.

is it "caveat emptor", the buyer alone is responsible for checking the quality and suitability of goods before a purchase is made?
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