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    Had £41+ quidco, and they paid £37.25?!

    I had over £41 in my quidco account ready to be paid, and I checked today and they've paid me £37.25 (by BACS) But it looks like I should have had more as down the side it's showing that I received about £5 worth of payments yesterday. I know full well it was over £41 ready to be paid as my o2 bill is a similar amount this month and I'd planned in my head that it would pay the bill!

    What's going on?! What do I do?! How can I prove it?! Has anyone else had this?

    Thanks in advance for any help

    23 Comments

    probably be paid next month

    Original Poster

    Actually this kinda shows it-

    £1.00 from Sainsbury's received on 29 Jun 10
    £1.00 from Sainsbury's received on 29 Jun 10
    £0.29 from Just-eat.co.uk received on 29 Jun 10
    £0.33 from Just-eat.co.uk received on 29 Jun 10
    £1.71 from Littlewoods received on 29 Jun 10
    £0.00 from O2 received on 29 Jun 10
    £35.00 from O2 received on 29 Jun 10
    £2.40 from JD Williams received on 29 Jun 10
    Total £41.73

    But I'm sure there were more transactions before that received.

    Banned

    you arent going to get paid out payments from yesterday if the payment cycle has been initiated ......

    some advice is dont be relying on quidco cashbacks for paying bills........

    more like common sense:)

    Did some of it go to your membership fee?

    Original Poster

    casparwhite;8946041

    you arent going to get paid out payments from yesterday if the payment … you arent going to get paid out payments from yesterday if the payment cycle has been initiated ......some advice is dont be relying on quidco cashbacks for paying bills........more like common sense:)



    I don't rely on it to pay bills, but I'd likened the amount to my O2 bill amount, so I knew it was over £40 to be paid.

    Original Poster

    mintcake;8946044

    Did some of it go to your membership fee?



    I already paid this year's membership.

    Original Poster

    numptyj;8946011

    probably be paid next month



    Well I thought that first of all, but it's not showing in the received column waiting to be paid next month.

    Banned

    midjet666;8946288

    Well I thought that first of all, but it's not showing in the received … Well I thought that first of all, but it's not showing in the received column waiting to be paid next month.



    so your saying your received column now shows as 0.00

    Original Poster

    sassie;8946527

    so your saying your received column now shows as 0.00



    Yeah, it's showing that all money has been paid when it hasn't.

    Banned

    check your membership payments at the bottom, sounds like some has gone towards that

    contact them

    Original Poster

    sassie;8946578

    check your membership payments at the bottom, sounds like some has gone … check your membership payments at the bottom, sounds like some has gone towards that



    pipsqueak;8946589

    contact them



    I contacted them and they replied saying-

    "Hi Samantha,
    You had previously paid 52p towards your latest £5 retention amount so we have take the further £4.48. You will now be covered until the 16th of March 2011.
    Kind regards,
    Stephen
    QuidCare"


    I paid in March, the £5 fee, so what are they doing with the fee?!

    Banned

    midjet666;8946733

    I contacted them and they replied saying-"Hi Samantha,You had previously … I contacted them and they replied saying-"Hi Samantha,You had previously paid 52p towards your latest £5 retention amount so we have take the further £4.48. You will now be covered until the 16th of March 2011.Kind regards,StephenQuidCare"I paid in March, the £5 fee, so what are they doing with the fee?!



    no you paid 52p towards it, they have now taken the rest, if you had clicked on membership at bottom of quidco transactions page as advised ealier in the thread you would see this

    Original Poster

    sassie;8946749

    no you paid 52p towards it, they have now taken the rest, if you had … no you paid 52p towards it, they have now taken the rest, if you had looked as advised ealier n the thread you would see this



    I know it had been advised but why would they take 52p towards it? I'd already paid the fee for this years.

    midjet666;8946754

    I know it had been advised but why would they take 52p towards it? I'd … I know it had been advised but why would they take 52p towards it? I'd already paid the fee for this years.



    I hate to sound cruel, but why don't you ask them these questions? If you're saying that you had already paid your £5 membership and that they've now taken more on top of that, then you need to take that up with them. I'm not sure what anyone here will be able to tell you besides that. When did you join? I presume you're aware it's £5 anually?

    Original Poster

    cookiemonster83;8946774

    I hate to sound cruel, but why don't you ask them these questions? If … I hate to sound cruel, but why don't you ask them these questions? If you're saying that you had already paid your £5 membership and that they've now taken more on top of that, then you need to take that up with them. I'm not sure what anyone here will be able to tell you besides that. When did you join? I presume you're aware it's £5 anually?



    Well I joined in March 2008, and I know they took the first payment, and I remember them taking this year's payment as I was expecting more money at the time and then saw the fee had been taken out (I don't remember the year's before payment).
    I've come on here asking people's advice as to see whether it'd happened to them before because as far as I was concerned they'd already taken this year's membership fee, so I didn't think they'd take the fee again.
    I was confused as to why they'd take out 58p fee when I had £10+ last month paid out so they could have taken the full £5.00 fee.

    Not sure if this is the case with yours but I recall when my past years fees have been taken, they only take the first amount you receive on the month when they are due (did that make sense?)

    Say the first amount of money I receive is say £1.25 from tesco but later that month I got £6.00 from HMV they would only take the £1.25 for fees even though they could have taken the full £5 from my total earnings and then the next month take the remainder of the £5 fee (if my first payment was over this amount).

    Seems weird to do it that way but may be why you think you had paid all of it but in fact hadn't. I say maybe as maybe they did actually take the whole fee from you last month - I don't know, not having seen your account.

    Original Poster

    Grapey;8946852

    Not sure if this is the case with yours but I recall when my past years … Not sure if this is the case with yours but I recall when my past years fees have been taken, they only take the first amount of the month when they are due (did that make sense?)Say the first amount of money I receive is say £1.25 from tesco but later that month I got £6.00 from HMV they would only take the £1.25 for fees even though they could have taken the full £5 from my total earnings and then the next month take the remainder of the £5 fee (if my first payment was over this amount).Seems weird to do it that way but may be why you think you had paid all of it but in fact hadn't. I say maybe as maybe they did actually take the whole fee from you last month - I don't know, not having seen your account.



    I understand what you're saying, this the amounts I had paid out-

    29 Jun 2010 37.25 0.00 £37.25 paid by BACS
    30 May 2010 10.53 0.00 £10.53 paid by BACS
    30 Mar 2010 2.00 0.00 £2.00 paid by BACS
    27 Feb 2010 15.23 0.00 £15.23 paid by BACS

    So they could have took it in May's payment? I'm so confused how Quidco do it all!!

    midjet666;8946866

    I understand what you're saying, this the amounts I had paid out-29 Jun … I understand what you're saying, this the amounts I had paid out-29 Jun 2010 37.25 0.00 £37.25 paid by BACS30 May 2010 10.53 0.00 £10.53 paid by BACS 30 Mar 2010 2.00 0.00 £2.00 paid by BACS27 Feb 2010 15.23 0.00 £15.23 paid by BACSSo they could have took it in May's payment? I'm so confused how Quidco do it all!!



    Yeah they could have, but for some weird, unknown to everyone except them, they only seem to take the first payment you receive that month meaning that you could be paying for your membership for a few months if the first payment received each month is a low one.

    Original Poster

    Grapey;8946891

    Yeah they could have, but for some weird, unknown to everyone except … Yeah they could have, but for some weird, unknown to everyone except them, they only seem to take the first payment you receive that month meaning that you could be paying for your membership for a few months if the first payment received each month is a low one.



    Ahh ok, Thank you for your help and to everyone else too. I really appreciate it x x x

    "Yeah they could have, but for some weird, unknown to everyone except them, they only seem to take the first payment you receive that month meaning that you could be paying for your membership for a few months if the first payment received each month is a low one."


    Not true. The fee is payable on the the £5 earned after each 'anniversary date' according to when the initial transaction was made, not when payment is due.

    If Quidco have only taken 58p from the previous payment, it's because only 58p related to cashback made after your March join date. The rest would have been from transactions made before March, which fall into your previous year.

    mintcake;8947022

    "Yeah they could have, but for some weird, unknown to everyone except … "Yeah they could have, but for some weird, unknown to everyone except them, they only seem to take the first payment you receive that month meaning that you could be paying for your membership for a few months if the first payment received each month is a low one."Not true. The fee is payable on the the £5 earned after each 'anniversary date' according to when the initial transaction was made, not when payment is due.If Quidco have only taken 58p from the previous payment, it's because only 58p related to cashback made after your March join date. The rest would have been from transactions made before March, which fall into your previous year.



    Hmmm interesting, this I never knew. Always thought it was weird how they did it and now I know. Thanks!

    January - Earn £10 cashback
    February - £5 membership due
    March - £10 cashback from january received

    In the above situation you would receive the full £10 cashback because it was earned before the membership was due, even though it paid afterwards.

    This means that if you decide to stop using quidco in february (in this example) you would not be paying for another year of services that you hadnt used simply because a merchant was slow to pay.

    Hope that helps
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