Wife's car battery is wearing out (had to jump start the car yesterday)
Went to the halfords website
Entered the registration and it showed 4 compatible battery options
C4 HDI PLATINUM EGS PICASSO 2013
Ordered the £76.99 one and booked fitting for this morning.
I had to go to work so my the wife took the car to halfords to have the battery fitted
Halfords staff said the £76.99 was not compatible (even though the halfords website had said it was)
They made her buy the £109 battery instead
If the £76.99 battery was not compatible, why did the website say it was ?
Have they taken advantage of my wife?
17 Comments
sorted byDoesn't seem nefarious. Do you know what battery was fitted previously?
On eurocarparts it's showing it as a 096 battery so they have installed the correct version. But I'm sure Halfords should have there own brand at a lower price.
halfords.com/mot…tml
Maybe a mistake in there site. Guess it should have been this version then Hcb013
Put your reg in,
Batterymegastore.
batterymegastore.co.uk/
select by plate number.
varta-automotive.com/en-…der
tayna.co.uk/car…es/
Then check what they fitted and if the first one was right, or not.
Then go back and ask for the cheaper one if was correct.
Or refund of the difference.
Should have checked first and saved the issue from happening.
Also do you have an AA membership as you get q0% of at Halfords.
Ordered the cheapest
When my wife got there, they said that the one on the website was not suitable, so £40 extra for a different battery
I assume they are trying to rip me off.
Old and grumpy that’s me.
Nobody should ever do this. What you should have done is get the factory spec for your car off Citroen initially. Then check the battery itself to see where the + & - terminals are.
Tayna batteries and the battery megastore are two of the best online sources for car batteries in the UK.
With Tayna, they deliver within 24 hours, fitting a battery is basically a 10 minute job at the very most on more or less most cars.
You need minimal tools.
Remove the Neg lead first ( the - ) then the positive. Refit in reverse.
Halfords are just a load of untrained amateurs on cars.
PS - I'm in trade xx
I am not in the trade but could do a battery change on a standard vehicle
I had a look at a youtube video for the citroen grand picasso and it seems to involve a lot more dissably than for a standard car. (remove fuse module, air intake pipe and much much more - see video below)
Hence my decision to get someone else to do it.
I needed it sorted quickly (The car had to be jump started on Sunday) and Halfords seemed to be the only place where I could book somewhere for Monday morning
Of course, the only issue with that is manufacturers don't spend much time promoting their own pages in Google, and the results are often a bit more suited for mechanics. So Bosch's battery catalogue boschaftermarket.com/xrm…pdf does show the correct battery for your car, but you have to know your engine number and year of manufacture.
Once you know the correct part number, you can go to somewhere like Tayna or battery mega store to get them at a cheaper price. (edited)