Has anyone else had Payforit Scam with Three on their account?

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Posted 30th Aug 2018
I had a charge on my three phone bill for £9 from payforit (a subscription based service) that I have never signed up for or given permission for three. For a company called stickers. They are now charging my three account £4.50 a week.
Three have said they have run them on my behalf to cancel but they keep paying the amount out. I’ve asked for it to be reported to the anti-money laundering officer and they won’t do it.
Anyone had similar problem and how was it resolved?
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Yes! My wife has this sort of scam on her account about 3-4 months after taking the contract with three, think they was charging £9.99 a month for ringtones that we know she has never subscribed to. After numerous phone call and arguments with three they some how managed to cancel the scam (even tho they told me they couldn’t as it had nothing to do with them) and refund the money back to us.
Never heard of payforit luckily but a quick google found a thread on the O2 community forum. Looks like a good place to start.
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8ndy30/08/2018 08:46

Yes! My wife has this sort of scam on her account about 3-4 months after …Yes! My wife has this sort of scam on her account about 3-4 months after taking the contract with three, think they was charging £9.99 a month for ringtones that we know she has never subscribed to. After numerous phone call and arguments with three they some how managed to cancel the scam (even tho they told me they couldn’t as it had nothing to do with them) and refund the money back to us.


Have you had any other problems with it since? I’m tempted to cancel as now out of contract but apparently this happens on all networks. It’s just three attitude that sucks, it’s fraud but they don’t accept it.
Its because these type of services are allowed to exist.
I'm not standing up for Three here, back in my student days i use to work for o2 customer services and we use to see all kinds of charges being applied to customers accounts via these shortcodes, though we sympathized with with customer there was little we could do other than offer the advice of sending an sms with the word of 'stop' and providing details of the company billing them along with the industry regulator to complain which i think was ICSTIS.

We've come a long way since then, now we have apps with fees hidden within Terms of service and simply by installing them is enough for to trigger a charge.
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deleted1080215
I had this about 2 years ago. Three were excellent then. They have me a number to phone these people (can't remember if it's the same company as yours but the same, unsolicited scam.) Then the Cs at three stated on the phone, listening, while I spoke to them and sorted out a refund.
I imagine that Three are just overwhelmed by the scale of these scams now.
I also know that a lot of these 'payforit' scams come from links on fake book - you click a link to see a video and have to accept conditions that include a subscription. Most people never read the conditions - they're so intent on seeing Justin Bieber in the shower (a big clicks a few years ago).
The simple solution is to go to settings and put a cap on your /her spending.
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samosa30/08/2018 08:58

Its because these type of services are allowed to exist.I'm not standing …Its because these type of services are allowed to exist.I'm not standing up for Three here, back in my student days i use to work for o2 customer services and we use to see all kinds of charges being applied to customers accounts via these shortcodes, though we sympathized with with customer there was little we could do other than offer the advice of sending an sms with the word of 'stop' and providing details of the company billing them along with the industry regulator to complain which i think was ICSTIS.We've come a long way since then, now we have apps with fees hidden within Terms of service and simply by installing them is enough for to trigger a charge.


But you’d think there would be an opt out/in service for payforit. Even more annoyingly is there is no text history of the “subscription” that three said I was sent. Apparently some mobiles block them automatically according to customer representative. So I wasn’t even expecting one charge let alone weekly amounts.
It isn't money laundering and in all honesty it isn't there's fault either. Used to see hundreds of examples of this. What Samosa says is depressingly true
Call three to cap your account, simple as that
these kind of charges can occur by simply clicking on a link to a dodgy webpage.... ringtones, wallpapers, porn are just an example.
Often there is a big button saying "Click here to gain access" but somewhere below there is a small print stating £4.50 weekly charge etc
Just had this for the second time. The first time a few months ago, I had a go at Three for allowing the charges, and they refunded them, though it was hassle. Just had another text saying that I'm going to be charged £4.50 per week for another service I didn't sign up for. I work in computing, so I know I didn't sign up for anything, but these services don't seem to need your authorisation, just your number. It's theft, however, because the payment system PayForIt, is owned by the mobile companies, they take a big cut of any charges, fraudulent or not, and so have no incentive to stop it. There is a whole web site about it, payforitsucks.co.uk. You can also make a complaint to the PSA (which I've done).


I have just been on the phone with Three again, having a go and trying to get PayForIt blocked completely, however it is not possible to do apparently, which makes sense, why would they block their own payment processor which makes them money.


However, I did finally get to talk to someone at Three with some sense, and he said that usually there is a credit limit attached to an account, mine was £70. He said that if he sets that credit limit to 0 (a cap, as AmZa above said), then these payments will bounce. The only problem is that any calls outside of your package will fail as there is no credit limit, however I'm on a contract which usually covers everything anyhow.

Don't know if this will work, but hope so.
Hey this happened to me years ago i was with three as well. Raise it as a complaint with three + speak to your bank and request Indemnity claim if you pay by DD.
deleted145141230/08/2018 08:55

Have you had any other problems with it since? I’m tempted to cancel as n …Have you had any other problems with it since? I’m tempted to cancel as now out of contract but apparently this happens on all networks. It’s just three attitude that sucks, it’s fraud but they don’t accept it.


No not since thankfully
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Alxx4 h, 39 m ago

Just had this for the second time. The first time a few months ago, I had …Just had this for the second time. The first time a few months ago, I had a go at Three for allowing the charges, and they refunded them, though it was hassle. Just had another text saying that I'm going to be charged £4.50 per week for another service I didn't sign up for. I work in computing, so I know I didn't sign up for anything, but these services don't seem to need your authorisation, just your number. It's theft, however, because the payment system PayForIt, is owned by the mobile companies, they take a big cut of any charges, fraudulent or not, and so have no incentive to stop it. There is a whole web site about it, https://payforitsucks.co.uk. You can also make a complaint to the PSA (which I've done).I have just been on the phone with Three again, having a go and trying to get PayForIt blocked completely, however it is not possible to do apparently, which makes sense, why would they block their own payment processor which makes them money.However, I did finally get to talk to someone at Three with some sense, and he said that usually there is a credit limit attached to an account, mine was £70. He said that if he sets that credit limit to 0 (a cap, as AmZa above said), then these payments will bounce. The only problem is that any calls outside of your package will fail as there is no credit limit, however I'm on a contract which usually covers everything anyhow.Don't know if this will work, but hope so.


They’ve applied the spending cap but with a disclaimer saying it doesn’t necessarily cover payforit! I’m just amazed that this is allowed to happen.
Alxx30/08/2018 14:35

Just had this for the second time. The first time a few months ago, I had …Just had this for the second time. The first time a few months ago, I had a go at Three for allowing the charges, and they refunded them, though it was hassle. Just had another text saying that I'm going to be charged £4.50 per week for another service I didn't sign up for. I work in computing, so I know I didn't sign up for anything, but these services don't seem to need your authorisation, just your number. It's theft, however, because the payment system PayForIt, is owned by the mobile companies, they take a big cut of any charges, fraudulent or not, and so have no incentive to stop it. There is a whole web site about it, https://payforitsucks.co.uk. You can also make a complaint to the PSA (which I've done).I have just been on the phone with Three again, having a go and trying to get PayForIt blocked completely, however it is not possible to do apparently, which makes sense, why would they block their own payment processor which makes them money.However, I did finally get to talk to someone at Three with some sense, and he said that usually there is a credit limit attached to an account, mine was £70. He said that if he sets that credit limit to 0 (a cap, as AmZa above said), then these payments will bounce. The only problem is that any calls outside of your package will fail as there is no credit limit, however I'm on a contract which usually covers everything anyhow.Don't know if this will work, but hope so.


Everything mentioned on that website is spot-on, it certainly was the same advice we were told to advise customers when they were hit by premium sms.

deleted145141230/08/2018 09:06

But you’d think there would be an opt out/in service for payforit. Even m …But you’d think there would be an opt out/in service for payforit. Even more annoyingly is there is no text history of the “subscription” that three said I was sent. Apparently some mobiles block them automatically according to customer representative. So I wasn’t even expecting one charge let alone weekly amounts.


Absolutely agree, I believe there should be a physical page/pop-up that alerts you to a charge before proceeding but also the Mobile Networks should create a network bar for such items.

When I was at o2 they only had a premium number bar but not a premium sms bar, this would've solved the problem. If the network create a pay by bill bar it would solve all of the above. They not doing it as they are losing out on some revenue.
Edited by: "samosa" 30th Aug 2018
AmZa10 h, 36 m ago

Call three to cap your account, simple as that


+1 Did this from day one, although was unable to call 101 when I needed to had to use the other number so something to bear in mind
How is this Money Laundering?
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deleted1451412
Money laundering is the act of concealing the transformation of profits from illegal activities and corruption into ostensibly “legitimate” assets.

The illegal activity is fraudulently signing you up for services you didn’t know about or request and running through a “legitimate” business.
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