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    Has Anyone else had the Pink PSP order cancelled from BuyItHere??

    Hi, just wondering if anyone else had had their order cancelled?
    The emails i recieved are below?
    Anyone know the cheapest place to get any colour PSP from??

    Thanks.

    10 Comments

    Original Poster

    We were really pleased to receive your order for the Sony PSP Hardware Special edition pack (pink) which we offered for sale this weekend and under normal circumstances would now be thanking you for your order and sending it straight out to you. Unfortunately it is clear that we had a problem on our stock management system which has resulted in us recording sales when the stock had already sold out.

    We started the Buyithere business about 4 months ago and in that time we have successfully fulfilled over 10,000 orders and have received great feedback from many customers. Buyithere was set up to clear end of line products from other parts of our business and as such we are able to offer products at exceptional prices. We aim to despatch goods quickly and it is really disappointing to us that this time we will be letting some customers down.

    The value of these PSPs was spotted by someone on other consumer websites on Friday and in no time there was a rapid surge in demand over a very short period of time. This, linked to the product being placed on the Buyithere site on Friday whilst the stock was in transit between our main Bradford warehouse and our Buyithere picking line here in Burton On Trent seems to have created the problem.

    Right now we want to apologise to you and let you know that we are determined to find out exactly what has happened and ensure it can’t happen again.

    Kind regards



    Jackie Ashton

    Head of Customer Services

    BUYITHERE

    Original Poster

    Good Evening,



    It appears my earlier email was not as clear as it should have been.



    We are unable to fulfil your order request for the Sony PSP in pink, product number 826661.



    We charge on despatch and therefore we can confirm that no debit has been made to your card.



    Once again, we are truly sorry we have let you down on this occasion.



    Kind regards

    Jackie Ashton

    BUYITHERE

    Me too - got the same 2 emails!!

    Original Poster

    jakester6969;3257382

    Me too - got the same 2 emails!!



    Its stupid. I have emailed back asking for a complaints address.
    I would mind had the website after i ordered kept saying out of stock then in stock again and more people ordered.
    When did you order?

    Let it go. They cannot magic up more stock.

    alternate;3258117

    Let it go. They cannot magic up more stock.



    True, but what they can do is, for the sake of their business, check they have the actual items in stock BEFORE selling them. They must have annoyed so many customers.
    I also this morning got the cancellation email which i don't doubt everyone will get (if they bother to even sent all the emails out). Oh well, on to the next deal! :thumbsup:

    it was thanks to being listed on sites like HUKD that drove up demand in the short space of time not allowing their system to manage. These things happen.

    Where did the original thread go ???

    Banned

    majaboll;3284682

    Where did the original thread go ???



    Hopefully this is right hotukdeals.com/ite…e=8

    Also i noticed someone said their order was cancelled by email but they still got one delivered

    thanx madmax. I couldn't find it with the search for love nor money.
    Appreciate it :thumbsup:
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