Groups
Has anyone experienced delivery issues with DHL?
I ordered a laptop from Dixons website on the 2nd May (last Monday bank holiday). They informed me I would received the parcel 48 hours after they sent me an order confirmation email, and that they would be sending it via DHL. I received an online tracking number.
Here's where it gets very annoying:
Parcel with courier for delivery 07/05/11 BRISTOL HOME DELIVERY
Out for delivery 06/05/11 05:18 BRISTOL HOME DELIVERY
Passed to delivery courier 05/05/11 23:20 BRISTOL SERVICE CENTRE
Arrived At Depot 05/05/11 23:19 BRISTOL SERVICE CENTRE
Parcel with courier for delivery 05/05/11 BRISTOL HOME DELIVERY
Unable to gain timely access 05/05/11 08:03 NULL BRISTOL HOME DELIVERY
Out for delivery 05/05/11 05:24 BRISTOL HOME DELIVERY
Out for delivery 05/05/11 05:00 BRISTOL SERVICE CENTRE
Passed to delivery courier 04/05/11 22:04 BRISTOL SERVICE CENTRE
Arrived At Depot 04/05/11 20:33 BRISTOL SERVICE CENTRE
It seems they attempted to delivered it on the 5th at 8am and were unsuccesful. No note was left.
It states that the next two days the item was handed to the courier in the morning but returned to the depot in the evening without a sign of delivery (I waited in all day and had a note on the door saying to take next door if there was no answer).
What are they playing at? If the tracking is right then why does the courier keep taking it out for delivery but never delivers it?
Anyone else experienced this, or could offer any advice?
I have emailed them (no reply) and cannot find a phone number to call
Cheers
Here's where it gets very annoying:
Parcel with courier for delivery 07/05/11 BRISTOL HOME DELIVERY
Out for delivery 06/05/11 05:18 BRISTOL HOME DELIVERY
Passed to delivery courier 05/05/11 23:20 BRISTOL SERVICE CENTRE
Arrived At Depot 05/05/11 23:19 BRISTOL SERVICE CENTRE
Parcel with courier for delivery 05/05/11 BRISTOL HOME DELIVERY
Unable to gain timely access 05/05/11 08:03 NULL BRISTOL HOME DELIVERY
Out for delivery 05/05/11 05:24 BRISTOL HOME DELIVERY
Out for delivery 05/05/11 05:00 BRISTOL SERVICE CENTRE
Passed to delivery courier 04/05/11 22:04 BRISTOL SERVICE CENTRE
Arrived At Depot 04/05/11 20:33 BRISTOL SERVICE CENTRE
It seems they attempted to delivered it on the 5th at 8am and were unsuccesful. No note was left.
It states that the next two days the item was handed to the courier in the morning but returned to the depot in the evening without a sign of delivery (I waited in all day and had a note on the door saying to take next door if there was no answer).
What are they playing at? If the tracking is right then why does the courier keep taking it out for delivery but never delivers it?
Anyone else experienced this, or could offer any advice?
I have emailed them (no reply) and cannot find a phone number to call
Cheers
John
Dont.
Wait till on line says returned to depot .
Go to depot and collect.
I know you paid for delivery but 30 min trip to collect is better than waiting in all day ????.
Would love to help more but I only deal with chilled and frozen distribution! You got your fish fingers ok right? lol
Original Poster
That is true but on the online tracking it states this:
"Arrived At Depot 05/05/11 23:19 BRISTOL SERVICE CENTRE "
Im pretty sure it won't be open to the public that time, however, I am going to find out the address and go down as this is not on. They've got a parcel of mine that is worth of £350 and are being absolutle morons.
Does anyone have a phone number?
Say 01225 446303 Bristol / Bath Service Centre
01454 465500 Bristol Service centre code 7276 (Domestic deliveries)
Also: 01454 615292
Original Poster
Cheers, will give it a ring tomorrow if anyone answers oO
What I don't understand is that it states the item has been handed to the courier THREE TIMES now and it sitll hasn't been delivered. Dixon's are getting an email now for using such an incompotent courier.
I would have rather have spent the £50 I saved online by going to the shops and getting one in person.
Thats just a general CS number for somewhere in Northampton I think. Better off phoning the depot direct.
You dont live in a block of flats do you? Security gates or perhaps a main town road with no parking?
no the 1st mistake was dealing with Dixons !!!
when I emailed DHL the reply was
Unfortunately at this time we are unable to provide you with an update on your shipment.
Please contact your supplier who will need to contact us and raise an investigation on your behalf.
Soooo true!
Original Poster
3 bedroom house with a double drive in a street away from any main roads. Have never had an issue with receiving deliveries from couriers before.
Such an awful service.
it depends. DHL handel next day and economy deliveries, the next day are given priority, the courier can leave the economy parcels until the next day if too busy, so "out for delivery" doesnt alway mean it will be delivered that day. Also the parcel might not return to the depot, DHL use home couriers (like hermes) who would take the parcels back to their own homes.
agree, but were going to see a lot more of this kind of thing happening
Original Poster
Damn Dixons for not offering an alternative delivery option. This has annoyed me so much Id rather have a refund and go buy one from the shops. Imagine if something goes wrong with the laptop (if I ever receive it). The returns procedure is going to be an absolute nightmare.
Original Poster
Cheers mate - I'll ask a question on that site now.
Original Poster
As the item has not been delivered then surely I could cancel the order now and leave it for them to sort out? The online tracking clearly shows that it hasn't been delivered and I don't want to waste any more time chasing this up. If I cancelled the order then they would have to get the laptop back themselves and refund me right?
if it was me I'd ring them & speak to a "human" 08445 61 62 63 or I'm not sure if you use twitter :
Original Poster
Dixons have received a hostile email nonetheless :P
Original Poster
Strong bump son.
I got the laptop months ago.
Banned
you joined up today to bump a 3 month old thread lol
I'm still hoping someone will explain these weirdo bumps by new members to me...........
Original Poster
Most of them probably google search similar problems.
Nah. There's summat spooky going on. There was one the other week bumped from about 2 years ago. One poster might have been acceptable but there must have been half a dozen newbies all on the same day and all the posts seemed eerily similar.
OoooooOOOOOooooooooohhhhhh
1. Genuine people searching on info, or realising they can answer questions and reactivating dead threads (often without realising, as they don't check the date). Like I have just done on this one.
2. Real people who are just spammers.
3. Spambots like xrumer which have very clever algorithms which make posts on threads which are almost but not quite relavent to the thread topic.
They don't always post spam immediately, the spam links appear in their post and profile page later on when they have got past any 'new poster' monitor, the thread is less active and nobody is looking until it is reactivated or somebody lands on it via google,
The modern spambots have a quite eerie presence, they 'converse' at an angle to the ongoing topic, posters on drugs almost, and if you have ever used a chatterbot like ELIZA, you will recognise the effect.
Anyone know the phone number for DHL general enquires?
UntameD
Sorry, commenting is no longer available on this discussion.