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    Has anyone had their Paper Jamz delivered yet from M&S? Did they come unpackaged?

    Quite annoyed as ordered a paper jamz guitar from the deal posted on M&S. It arrived by courier completely unpackaged, they had just stuck a delivery label on the actual guitar packaging. It was only lucky that my son didn't answer the door as it would have completely spoilt his xmas prezzie.
    Anyone elses had theirs delivered like this? x

    11 Comments

    I collected mine instore and they were both inside seperate boxes.

    Mine arrived in a massive box.

    That's not right is it?? Never heard of that before. Send them a complaint e-mail and see what they say!

    Debenhams did the same with my gaming chair I bought for my son.. They just stuck the invoice to it. 99% sure it had been opened and re-taped too. I returned it (it was pants anyway)!
    Def give them a ring.

    This is not just any Xmas present spoiler, this is an M&S Xmas spoiler.

    Original Poster

    Think I will send them an email as come to think of it there wasn't an invoice or returns note attached either. x

    lotsofbargains

    Think I will send them an email as come to think of it there wasn't an … Think I will send them an email as come to think of it there wasn't an invoice or returns note attached either. x



    Yep complain and say how your son saw the pressie and Christmas is ruined. Say this is not what you expect from M&S etc etc, you never know the may do something??

    nikkib123

    Yep complain and say how your son saw the pressie and Christmas is … Yep complain and say how your son saw the pressie and Christmas is ruined. Say this is not what you expect from M&S etc etc, you never know the may do something??



    I was going to suggest the same, it's only a little white lie after all.

    My son's birthday present came 2 days late (from John Lewis) I sent them a alightly angry email and they gave me £15 as a sorry...result

    Original Poster

    Had an email back from them today. I complained as delivery was late also. They have refunded my purchase price and given me a £15 m&s credit, quite pleased with that.

    lotsofbargains

    Had an email back from them today. I complained as delivery was late … Had an email back from them today. I complained as delivery was late also. They have refunded my purchase price and given me a £15 m&s credit, quite pleased with that.



    Yaaaaaay, good result. Always worth a bit of a moan!

    Mine arrived in a box which had a massive footprint where someone had stood on it. The packaging of the guitar is all torn and battered. I complained to M&S but they said they were now out of stock so couldn't do anything about it. I'm feeling annoyed because I ordered online and then saw lots (in pristine condition) in my local store. No offer of anything except a refund if I sent it back.
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