Has anyone received debenhams orders?

i havent received a cancellation email and dont want to get my hopes up that it will arrive

14 Comments

haven't received it yet but one item on it has been cancelled already

They generally seem to cancel them all together, so in this case you might get part of your order. They seem to have been especially useless recently and have canceled loads of orders - so much for electronic stock control.

Banned

Beat my record. 5 debenham orders in the last 6 months and 4 of them cancelled! I didnt get any cancellation emails for 3 of those.

csiman;1431279

Beat my record. 5 debenham orders in the last 6 months and 4 of them … Beat my record. 5 debenham orders in the last 6 months and 4 of them cancelled! I didnt get any cancellation emails for 3 of those.



Think I can equal it - I do usually get a cancelation email though. Do Debenhams not want to sell anything? It's getting to be a bit of a joke.

I ordered some stuff sale on the 4th (four items, one item has been cancelled). Ordered some makeup using the three codes that were floating about (which are now disabled, grrr) on the 5th, they were not sale items so there is no reason they shouldn't turn up. Recieved confirmation emails for both but if they have not arrived by the end of this week I will contact Debenhams to check what is going on because Debenhams are good at cancelling orders and not informing you.

Now about to order a dress (sadly as the codes are no longer working have to pay full sale price, but still can use the free delivery code)

Debenhams tend to take longer than the 5 days delivery estimate, I usually find it takes up to two weeks to get my stuff!

ordered the dyson on sat using the 3 codes,phoned them today and they said it was dispatched yesterday so should be with me on thurs

I ordered 2 items - 1 jacket and 1 watch.
The jacket was cancelled an hour or so after ordering.
So far I haven't received any cancellation notice for the watch! So fingers crossed.

i ordered the lacost that was poster on here from them and that came

Ordered 28th Dec with 20% code
Received confirmation of order immediately by email

Received email on Sunday 30th Dec saying it had been despatched

Today the 8th I called to ask what's going on
The girl told me that she didn't know what had happened my to order????

Anyway I got her to cancel the order and I re-ordered the same item as it is now £27 cheaper than it was when I used the 20% code

edjaned;1431359

ordered the dyson on sat using the 3 codes,phoned them today and they … ordered the dyson on sat using the 3 codes,phoned them today and they said it was dispatched yesterday so should be with me on thurs



Have you checked your bank account as i was charged £135 which menas they cancelled the 20% code and gave me the 10% only

lnjk;1434118

Have you checked your bank account as i was charged £135 which menas they … Have you checked your bank account as i was charged £135 which menas they cancelled the 20% code and gave me the 10% only



Wouldn't have thought they can do that without informing you first.

I ordered a dress and a top yesterday, both have been cancelled but are showing as in stock in my size on their website. I hate Debenhams!

lnjk;1434118

Have you checked your bank account as i was charged £135 which menas they … Have you checked your bank account as i was charged £135 which menas they cancelled the 20% code and gave me the 10% only



yes they charged me £120!will phone them later for a refund!

lnjk;1434118

Have you checked your bank account as i was charged £135 which menas they … Have you checked your bank account as i was charged £135 which menas they cancelled the 20% code and gave me the 10% only



I just called Debenhams to check that they had not done this to me but my orders are all correct. I ordered three coats in one order using the codes and two makeup products in another order using the codes. Maybe because you ordered electrical they would not allow you to use all three codes?

Still, I can't believe they can just change the amount they take from your bank account without informing you!

My re-order for the same item has been cancelled.

I only used the free delivery code.

Now as a matter of principal, they can ram it :thumbsup:
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