Has anyone returned a product from AO?

Anyone returned a product from AO.com that they have used but also within 14 days? I've been told they charge a restocking fee if it has been used, although I did purchase this item with the six months finance option. I can see how they could charge a restocking fee by just taking it off the refund, but could they charge my card directly for the return as I purchased via finance meaning there isn't anything to refund?

Cheers.

4 Comments

Also read this
citizensadvice.org.uk/con…ht/
Not sure about the restocking fee but if you call Citizens Advice Consumer helpline on 03454 04 05 06 they can answer your queries.

You'll have to pay for return delivery as well, if it's not faulty.

restocking fee were illegal last I checked but new Jericho after brexit so not sure
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