Has anyone used lightinthebox.com?

I am thinking of buying a mobile form lightinthebox.com. They have a score of 7.7 on trustpilot. Im looking for info on customer service, delivery, customs charges, etc?


I used them when I purchased a ceiling light. Shipping said 'Ships from EU' (So you think no import duties.), ships within 24 hours. They DIDN'T ship from within the EU, the shipped within 24hrs of when they figured the payment cleared (3 days before shipping the item when in fact my payment cleared, and showed cleared, online), then there was a lovely import duties bill of almost exactly 100% the price I paid for the item and customer services will have nothing of it. Great stuff, terrible customer services - That from the once I used them, others may have happier tales. :-)

they must be spending a fortune on google AdWords as I saw their add today while searching some phones
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