Has your TV broken - take a look at this

22 replies
Found 31st Aug 2009
Evening everyone, just thought I would share a bit of advice for anyone who has had a tv break on them when its outside of warrenty. About 18 months ago I brought a 50" plasma from Currys for about £850. Anyway about 2 weeks ago it made a horible smell and broke. I called Currys and they basically said as it was outside of warenty there was nothing they would do. I called samsung who also basically said the same. After doing some research I came accross part of the sale of goods act which states a product must last a reasonable amount of time. I argued with Currys that an average plasma has an expected life expectancy of 60,000 and even with it being on for 24 hours a day since I brought it, it would have only been on for a maximum of 13,140 hours.

Eitherway after getting an independant report on the TV and sending it to currys I am waiting fro a response. The guy who I spoke to on the phone said that if the report states it is not down to fair ware and tear then they would look at giving vouchers for a current equivalent model. What will happen is to be seen however before you loose hope and get pi*sed off you have a tv out of warenty it might be worth giving this a go.

Cheers
Greg

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22 Comments

gold star

This actually covers everything you purchase and I have used this hundreds of times over last couple of years. I am sure you will be given vouchers because they cant argue with the fit for purpose trading law.

Good bit of info though. Thanks for sharing

Yaay. Go get 'em:w00t:

rep added

BECKYBOO;6171886

This actually covers everything you purchase and I have used this … This actually covers everything you purchase and I have used this hundreds of times over last couple of years. I am sure you will be given vouchers because they cant argue with the fit for purpose trading law.Good bit of info though. Thanks for sharing



Would this work on PS3s and 360s? :P

I had a tv from Wollies it went bang about 1 month out of warranty. At first they didnt want to know but after quoting the sale of good act 1979 they were more then happy to help. After one technical inspection and report i got almost a full refund.

what make of tv?

phatboy123;6171979

what make of tv?



did you read the post?:whistling:

hibees;6172028

did you read the post?:whistling:




yes

3 times lucky

got ya, a sammy :thumbsup:

Original Poster

phatboy123;6171979

what make of tv?



It was a Samsung so really would have expected better!! Obviously the sale of goods act applies to any product brought and you can still argue the toss with any retailer up to 6 years after you brought it.

Greg Thomson;6172036

It was a Samsung so really would have expected better!! Obviously the … It was a Samsung so really would have expected better!! Obviously the sale of goods act applies to any product brought and you can still argue the toss with any retailer up to 6 years after you brought it.



was it this one?
]http//ww…hd-

Original Poster

Met-Cast;6171960

Would this work on PS3s and 360s? :P



It certainly will. give it a go. If they say that it has lasted a reasonable amount of time the only option you have it to take them to court over it and then it is down to the courts descretion. Good luck :thumbsup:

Greg Thomson;6172036

It was a Samsung so really would have expected better!! Obviously the … It was a Samsung so really would have expected better!! Obviously the sale of goods act applies to any product brought and you can still argue the toss with any retailer up to 6 years after you brought it.



wish i knew that when my cooker broke it was only 2 years old :x

phatboy123;6171979

what make of tv?



I cannot remember the make but it cost about £450. We got £410 back and minus the inspection we ended up with £380. Of course this was when woolies was still trading.

Original Poster

phatboy123;6172043

was it this … was it this one?]http://www.hotukdeals.com/item/470109/samsung-ps50b430p2wxxu-50-100hz-hd-



No it wasnt, it was a PS50C96HD, doesnt look like they were around for long. eitherway another reason to try and pricematch any tv with John Lewis - at least they give a 5 year warenty

Original Poster

diamondnine;6172057

I cannot remember the make but it cost about £450. We got £410 back and m … I cannot remember the make but it cost about £450. We got £410 back and minus the inspection we ended up with £380. Of course this was when woolies was still trading.



Just one other thing worth pointing out here. Currys said in order for them to assess it they need me to get a report from an independant tv repair company. I was happy to get this and they have confirmed they will also refund this cost on top of the replacement tv!

Greg Thomson;6172067

No it wasnt, it was a PS50C96HD, doesnt look like they were around for … No it wasnt, it was a PS50C96HD, doesnt look like they were around for long. eitherway another reason to try and pricematch any tv with John Lewis - at least they give a 5 year warenty



yeah i think i'll be going down the john lewis route soon too

good luck

Banned

expected life expectancy of 60,000


how you know that ?

Banned

BECKYBOO;6171886

This actually covers everything you purchase and I have used this … This actually covers everything you purchase and I have used this hundreds of times over last couple of years. I am sure you will be given vouchers because they cant argue with the fit for purpose trading law.Good bit of info though. Thanks for sharing



you must be very unlucky to have had 100's of things break in 2 years :w00t:

Banned

BECKYBOO;6171886

This actually covers everything you purchase and I have used this … This actually covers everything you purchase and I have used this hundreds of times over last couple of years. I am sure you will be given vouchers because they cant argue with the fit for purpose trading law.Good bit of info though. Thanks for sharing


A slight exaggeration methinks! :-D

Original Poster

hotukdealsnow;6174326

how you know that ?



just googled it and went throught a few sites. the companies shoot themselves in the foot really by claiming such long life expectancy for their tvs but this is a bit of a cick back in their face.

csiman;6174459

A slight exaggeration methinks! :-D



Ok, ok lol so I meant I have done this loads of times over the last 3+ years and have saved Hundreds!

Anyway theres nothing wrong with a slight exaggeration:oops:

I also found this nugget of interest

The fact is that a two-year guarantee applies for the sale of all consumer goods everywhere in the EU (Directive 1999/44/EC).

If I can find my reciept I will be off down Comet in the morning!!!!!

Also lots of info on "Capacitors" burning out on Samsungs over on the AV Forum see the following and how to fix it

avforums.com/for…tml
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