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    Hatchimals order cancelled by Very

    Absolutely furious. I order 2 x Hatchimals with Very yesterday and paid by PayPal. My daughter have literally been begging me for these. I feel physically sick that I have just checked my email and I have received 3 emails from PayPal saying that Very have refunded me in 3 separate transactions. £59.99, £59.99 and £3.99. I'm fuming as I thought my luck was in when I ordered. On my order history it just says item no longer available. Phoning them in the morning.

    46 Comments

    And?

    Sounds like Very - terrible stock control -sadly they have done nothing wrong (legally)
    Edited by: "rogparki" 6th Dec 2016

    whats the point of this post sorry?

    They have limited stock on Argos depending where you are. Hope you find some

    Phoning them won't change anything hun. I understand you being mad of course but I'm sure you have better things to do. Hope you find hatchimals elsewhere soon

    Banned

    retailer says cant supply & gives money back

    So they did the right thing then...

    Oh no! What a disaster....how will you ever rebuild your lives?

    join the club. had it on several occasions. Got them from Tesco in the end.

    1st world problem.

    That's how shopping works, the road of Christmas shopping is littered with hard luck stories.

    what is so good about these things

    You could use the money to buy something to improve their minds, rather that overpriced TAT.

    Try this aquila.co.uk/

    Banned

    FleetFanatic

    1st world problem.That's how shopping works, the road of Christmas … 1st world problem.That's how shopping works, the road of Christmas shopping is littered with hard luck stories.



    But little Billy wont get his cheap prezzie & someone will have to pay £10 more..Where is your humanity?

    Original Poster

    Some right **** on this page. Was mainly asking to see if anyone else had experienced the same issue. Why go from out of stock to in stock if they don't have them in stock is the moral of the story.

    christopherguy25

    Some right **** on this page. Was mainly asking to see if anyone else had … Some right **** on this page. Was mainly asking to see if anyone else had experienced the same issue. Why go from out of stock to in stock if they don't have them in stock is the moral of the story.



    I think rogparki nailed it in comment #2

    They probably did have stock when you placed your order, but they sold more than they had in stock and unfortunately you missed out because of this.

    Annoying I'm sure, but there is little that you can do. You might get some sort of compensation if you complain, but don't expect much.

    Isn't it that they do have them in stock but they sell out almost immediately , faster than the stock info can update

    christopherguy25

    Some right **** on this page. Was mainly asking to see if anyone else had … Some right **** on this page. Was mainly asking to see if anyone else had experienced the same issue. Why go from out of stock to in stock if they don't have them in stock is the moral of the story.



    Maybe they got 100 in stock & 500 people all tried to buy them?
    Lots of retailers don't have real time stock indicators on their website.
    Good luck with the phone call, maybe your MP can help.

    this isn't Facebook

    I used this site a few weeks ago and managed to get a couple for my daughters within a week, might be worthwhile creating an account and setting up the stock alert alarm:
    m.stockinformer.co.uk/che…als
    Good luck

    theone89

    this isn't Facebook



    Facebook is still a thing?

    actually glad my dd has not heard about these hatcimal thingys after seeing a video review of them ....... wud be gutted if i had paid £60 for one ....

    try smyths they've been pre-ordering again

    Try ToysRUs.Cambridge had some a couple of weeks ago.

    Try stockinformer
    I went on every day and managed to get one. Wanted the purple but had to settle for pink.
    Good luck in your search

    It's not as if they left it weeks to tell you, you wouldn't be getting them (_;) Keep a eye on the stock informer, i've got them for friends that way. I showed my daughter YouTube clips of the hatcimal and furby , she chose the furby it does much more

    Managed to get 3 so far using stockinformer. Managed to help family members who are having trouble getting them. If I manage to get anymore will bare you in mind.

    Green in stock at John Lewis

    Original Poster

    Thank you Simone

    Original Poster

    Just to update looks like I'm not alone they've received thousands of complaints. Made a 20 min call to advise that extremely unhappy and they've agreed to send me a cheque for £20. Read it and weep to the majority of people that posted negative comments.

    Ebay has them but at a fairly hefty price

    christopherguy25

    Just to update looks like I'm not alone they've received thousands of … Just to update looks like I'm not alone they've received thousands of complaints. Made a 20 min call to advise that extremely unhappy and they've agreed to send me a cheque for £20. Read it and weep to the majority of people that posted negative comments.



    Lets hope you dont try and spend it on something thats out of stock

    christopherguy25

    Just to update looks like I'm not alone they've received thousands of … Just to update looks like I'm not alone they've received thousands of complaints. Made a 20 min call to advise that extremely unhappy and they've agreed to send me a cheque for £20. Read it and weep to the majority of people that posted negative comments.



    Both of mine came yesterday! They literally sold in minutes, their website probably couldn't keep up! Hope you manage to get one. My local smyths are getting a delivery today and putting out for first thing tomorrow, give yours a ring.

    Received mine yesterday from very too after ordering on Monday so they did have them, just sold out very fast! It seems you were more bothered about compensation than actually getting the gifts you were supposedly so desperate for!

    christopherguy25

    Just to update looks like I'm not alone they've received thousands of … Just to update looks like I'm not alone they've received thousands of complaints. Made a 20 min call to advise that extremely unhappy and they've agreed to send me a cheque for £20. Read it and weep to the majority of people that posted negative comments.




    yes dear.

    christopherguy25

    Just to update looks like I'm not alone they've received thousands of … Just to update looks like I'm not alone they've received thousands of complaints. Made a 20 min call to advise that extremely unhappy and they've agreed to send me a cheque for £20. Read it and weep to the majority of people that posted negative comments.


    cool
    hey kids i didn't get you a hatchimal but here is half of a £20 cheque!
    RESULT!

    christopherguy25

    Just to update looks like I'm not alone they've received thousands of … Just to update looks like I'm not alone they've received thousands of complaints. Made a 20 min call to advise that extremely unhappy and they've agreed to send me a cheque for £20. Read it and weep to the majority of people that posted negative comments.



    I think people came across as harsh because you posted in the "Ask" forum and told a story, it goes against the reason for this section of HUKD where people come to answer peoples questions or ask questions of their own. Sorry for your bad experience

    brilly

    coolhey kids i didn't get you a hatchimal but here is half of a £20 … coolhey kids i didn't get you a hatchimal but here is half of a £20 cheque!RESULT!



    I'd be surprised if he gets anything from Very,they are notorious for cancelling orders.

    there is somme back in stock on amazone if that helps

    Not much you can do really so many people in the same boat also other retailers have done the same. I'm looking for on too online every hour of the day and I call my Toys r us every day that the delivery truck comes, I've got one ordered with a Amazon retailer for £89.00 as a back up it's supposedly arriving around the 18th I'm ready for a possible cancellation. My 7yr old daughter is prepared too I've told her I'm trying my hardest to find one for Christmas but it may possibly be after Christmas until she gets one she's so sweet she said "that's OK Daddy the main thing is that I get to see you" she doesn't live with me.
    Edited by: "sohoredlondon" 8th Dec 2016

    Original Poster

    danielletaylor

    Received mine yesterday from very too after ordering on Monday so they … Received mine yesterday from very too after ordering on Monday so they did have them, just sold out very fast! It seems you were more bothered about compensation than actually getting the gifts you were supposedly so desperate for!


    I'd rather have had the hatchimals but money for nothing and chicks for free.

    Banned

    christopherguy25

    I'd rather have had the hatchimals but money for nothing and chicks for … I'd rather have had the hatchimals but money for nothing and chicks for free.



    Did you cry to get your £20?
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