Have a question regarding RM if anybody can help me?

10 replies
Found 23rd Nov 2009
Should an item go missing in the post (not recorded) I know you can make a claim. Not sure how to do that but that's another thread, another day
Anyhow, once you've submitted your claim is there any way in which RM can tell if the item has been delivered? Reason for asking is that I saw on an ebay auction that the buyer would refund missing parcels up to x amount then claim. Anything over x amount they would claim then refund. It said that should the item turn up in the meantime to let them know as RM will know and will not let them claim for it.
I haven't been unlucky yet to have an item I've sold go missing but just wondered if the above was true?
Rep for any help, thanks

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10 Comments

http://www.roughmusic.org.uk/images/rm16-postman-pat.jpg

Original Poster

LOL thanks

louiseb84;6982623

LOL thanks



youre welcome i'm sorry i cant be of any real help :thumbsup:

Original Poster

No problem. I'm sure somebody on here knows?

sellers talking rubbish, rm can not tell if item has not been delivered unless it has been sent recorded or tracked,
paypal require proof of delivery, if you pay with pp and it does not get delivered, seller should refund in full , if not paypal will do it for them

The only way Royal mail can tell if a parcel has been delivered is if it was Recorder delivery /special delivery.
There is no tracking on any items without this.
If the item is worth more than £39.00 then recorded delivery i snot the correct option special delivery is the one you should have.
Recorded delivery does not insure every item ie.. It excludes, money jewllerey, gift tokens and vouchers.
Also an item has to be missing 15 working days before a claim can be made.
I hope that this help.
By the way i work for the Royal mail.

They might mean that when you submit a claim RM check with the buyer if the item is indeed missing,if the buyer refutes this or simply doesn't return the form confirming that they have not received the item then the seller will get nowt!

when i post something ( eg ebay item ) i always send it first class but fill in a proof of postage certificate - you can get a pad of these off postmaster. this just gives you the insurance against the lost item - if after 7 working days the parcel hasn't arrived you can go back to the pst office and go ahead with the claim - they normally tell you to wait 14 days for the item to be returned to sender ( again my address goes on the back of parcel ) if it's not returned then you can claim upto £35 for first class - if it's worth more than that then it gets sent recorded - upto £500 ish... - i have no clue as to how they know it's not delevered - usually ask the posty and he knows whther or not he's posted a parcel to that address...

dunno if what i have posted made any sense or was any help.. lol

deb8z;6982968

They might mean that when you submit a claim RM check with the buyer if … They might mean that when you submit a claim RM check with the buyer if the item is indeed missing,if the buyer refutes this or simply doesn't return the form confirming that they have not received the item then the seller will get nowt!



Was going to say that. (although I keep a copy of the e-mail from the buyer saying they've not received it in case it all kicks off!)

Original Poster

Thanks to you all. Some helpful info there :thumbsup: rep on way
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