Posted 28th Oct
I subscribed with nowbroadband in august. My line was activated on the 27th of August. Internet wasn't stable and slow so I called on the 9th of september and clearly said that I wanted to switch to sky. The operator said that the process was simple, all I needed to do was subscribe with SKY but to make sure I do it before the 27th of September to avoid paying cancellation fees. Long story short, I cancelled on the 18th of September but I was still charged 68 pounds for early cancellation! Just now I was in chat with 'Taylor' from customer support before they disconnected me! Taylor said that I cancelled on the 18th but I was still in contract until October 2nd (the switch date) so that's why I've been charged! isn't this just ludicrous!? Like I don't have control over the switch date. Why would they keep me in contract until after the 30 days then charge me with cancellation fees! I feel i was scammed! can someone tell me what I should do? I can try and contact customer support again but Im afraid they may disconnect the line once again!