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    HDNL Delivery & Tracking

    01/12/2010 12:15:00 PRIME SORT The parcel has been sorted at our hub.

    Does the PRIME SORT mean a particular hub/depot???

    36 Comments

    probly got a posh parcel

    that or a transformer parcel

    No - Primary Sorting, arrived at hub

    Isn't Prime Sort just the name of a HDNL sorting office?

    Banned

    I have the exact same with my parcel..

    I wouldn't pay too much attention to their online tracking.

    Delivery on or before: 1st Dec 2010

    Still waiting (_;)

    After that probe by watchdog a couple of weeks ago they quickly changed there name to Yodel.

    Cancelled a wardrobe from homebase cos HDNL missed delivery date, 2 days after cancellation the wardrobe turned up on our doorstep when we were out, just left there cos they couldn't be bothered to put it back in the van. Phoned Homebase who confirmed the order was infact cancelled and asked for HDNL to pick up said wardrobe, turned up a day late to pickup. 3 Days later the wardrobe turned up AGAIN!!! driver wanted to leave it and then rearrange collection with HDNL, not on your nelly I said i'm not signing for it, few phone calls later he took it away for good and havn't seen it since.
    HDNL are a joke.

    They have been Yodel since July afaik!

    SuperEd

    and they have lost my god damn parcel i riug them today and they said ''hello yodel'' i was like WTF is that HDNL and they said ''yeh''...... and they still cant find my god damn parcel or pick one up for that matter

    SuperEd

    Broxy

    After that probe by watchdog a couple of weeks ago they quickly changed … After that probe by watchdog a couple of weeks ago they quickly changed there name to Yodel.Cancelled a wardrobe from homebase cos HDNL missed delivery date, 2 days after cancellation the wardrobe turned up on our doorstep when we were out, just left there cos they couldn't be bothered to put it back in the van. Phoned Homebase who confirmed the order was infact cancelled and asked for HDNL to pick up said wardrobe, turned up a day late to pickup. 3 Days later the wardrobe turned up AGAIN!!! driver wanted to leave it and then rearrange collection with HDNL, not on your nelly I said i'm not signing for it, few phone calls later he took it away for good and havn't seen it since.HDNL are a joke.



    wonder why i had a wardrobe outside today...

    Original Poster

    01/12/2010 12:15:00 PRIME SORT The parcel has been sorted at our hub
    01/12/2010 23:56:00 SOUTHAMPTON DEPOT The parcel has been received into depot
    02/12/2010 08:01:00 SOUTHAMPTON DEPOT The parcel is in the Depot

    8 hours between 'received' and 'in' - the difference???

    Original Poster

    ****ing idiots.... still nothing!

    Some of my parcels show as being loaded onto van at 1700 then in depot at 1800...I'm assuming because of the weather?

    SuperEd

    xsazzyjayx

    Some of my parcels show as being loaded onto van at 1700 then in depot at … Some of my parcels show as being loaded onto van at 1700 then in depot at 1800...I'm assuming because of the weather?



    or getting ready for next working day?

    goonertillidie

    or getting ready for next working day?



    Were due 1st December...

    SuperEd

    xsazzyjayx

    Were due 1st December...



    im still waiting for a parcel to be picked up from monday oO

    SuperEd

    and the cheeky sods said i was out and left a card...but funny enough no card to be found

    goonertillidie

    and the cheeky sods said i was out and left a card...but funny enough no … and the cheeky sods said i was out and left a card...but funny enough no card to be found



    Yep had that - & left with random neighbours with no card left!

    SuperEd

    xsazzyjayx

    Yep had that - & left with random neighbours with no card left!



    lol i will never use HDNL or YODEL as they are now called ever again

    Theres a program on tonight: newsnight 10:30 bbc2 i think about couriers/delivery companies. ask them where your parcel is (_;)

    SuperEd

    splatsplatsplat

    Theres a program on tonight: newsnight 10:30 bbc2 i think about … Theres a program on tonight: newsnight 10:30 bbc2 i think about couriers/delivery companies. ask them where your parcel is (_;)



    will do X)

    Original Poster

    3 Dec 2010 04:59:34 PM Southampton Van UK Out for delivery

    Will see if it appears in the morning!

    rchan

    3 Dec 2010 04:59:34 PM Southampton Van UK Out for deliveryWill see if it … 3 Dec 2010 04:59:34 PM Southampton Van UK Out for deliveryWill see if it appears in the morning!



    Mine said that and they did deliver, when I was out,lol. Luckily I have good neighbours who take parcels. You have to make allowances for the weather.

    SuperEd

    they didnt turn up again today.....

    SuperEd

    might ring the police and ask where my parcel is...like the woman did with her snowmanX)

    goonertillidie

    they didnt turn up again today.....



    Mine took a day after the status was 'on the van' or whatever. My mother has a shop in town and deliveries were made to her fine all week, they are doing their best, you have to remember it's a man in a van doing his job the best he can, if he can't get to your house 'cos of the snow, it's not his fault.

    I'm waiting on a few deliveries from Hermes, the man lives 2 minutes away from me, but he can't get his car out of the snow to deliver them,lol. I could make his life easy by knocking on his door and asking for them, but I spent ages clearing my path today so I'll let him appreciate that instead, sometime next week,looooooooooool

    SuperEd

    starsparkle2311

    Mine took a day after the status was 'on the van' or whatever. My mother … Mine took a day after the status was 'on the van' or whatever. My mother has a shop in town and deliveries were made to her fine all week, they are doing their best, you have to remember it's a man in a van doing his job the best he can, if he can't get to your house 'cos of the snow, it's not his fault.I'm waiting on a few deliveries from Hermes, the man lives 2 minutes away from me, but he can't get his car out of the snow to deliver them,lol. I could make his life easy by knocking on his door and asking for them, but I spent ages clearing my path today so I'll let him appreciate that instead, sometime next week,looooooooooool



    lol its not that they keep lying saying they been,and i wasnt in (i was)and we did put a card through your door etc..... The way the weather is going will be next year! (very sarcastically said)

    goonertillidie

    lol its not that they keep lying saying they been,and i wasnt in (i … lol its not that they keep lying saying they been,and i wasnt in (i was)and we did put a card through your door etc..... The way the weather is going will be next year! (very sarcastically said)



    Ah guess it depends where you live then, annoying isn't it? Pretty lucky with them where I live, always a neighbour around, ooh song coming on...........Neighbours..............everybody needs good neighbours...................lol

    SuperEd

    starsparkle2311

    Ah guess it depends where you live then, annoying isn't it? Pretty lucky … Ah guess it depends where you live then, annoying isn't it? Pretty lucky with them where I live, always a neighbour around, ooh song coming on...........Neighbours..............everybody needs good neighbours...................lol



    what the hell lolX)

    Original Poster

    arrived this morning! baby is happy now!

    PS3 due to be received on 3rd December. Now the 13th and nothing. Amazon say I need to wait 'till 16th as that's the latest they are giving HDNL to pull their finger out of their bum and get a move on!

    They are using this weather mallarky as a bullhonkey excuse now - Citylink, UPS, Hermes and Royal Mail have been doing deliveries at my area for the past 6 days - why not HDNL? Hope Amazon get new couriers because these guys are a joke and ruining their reputation!

    SuperEd

    woohoomoo

    PS3 due to be received on 3rd December. Now the 13th and nothing. Amazon … PS3 due to be received on 3rd December. Now the 13th and nothing. Amazon say I need to wait 'till 16th as that's the latest they are giving HDNL to pull their finger out of their bum and get a move on!They are using this weather mallarky as a bullhonkey excuse now - Citylink, UPS, Hermes and Royal Mail have been doing deliveries at my area for the past 6 days - why not HDNL? Hope Amazon get new couriers because these guys are a joke and ruining their reputation!



    same, changed from HDNL to myhermes and they came the next day !

    When I contacted Amazon last week they said they only deal with HDNL for courier deliveries and couldnt switch it to another. I just got an email from Amazon saying the item "was not sent via a trackable method". So, Amazon/HDNL despatch £300 orders in a non-trackable way? Well there's my confidence in both companies now in tatters!

    The email states since it cannot be tracked I should wait until 16th Dec at the latest (they told me 13th Dec at latest last week!) and get back in touch. But won't they just despatch it via HDNL again and cause me the exact same grief especially since there is snow forecast for my area from this Thursday to Sunday?

    This was a Christmas present - if it isn't received on time it will ruin both my own and the receivers Christmas. I never EVER thought I would have said that about Amazon as they have always given me fantastic service in all my years of shopping with them.

    Please Amazon - just look at the watchdog reports and thousands and thousands of complaints logged against HDNL and you'll see your choice of courier is giving you a bad reputation!

    Wot the hell this lot about - my parcel (according 2 tracking) was delivered last Thursday and Friday then again 2day. Only one bloody parcel and I still haven't got it!

    Now DHL are at it! Stayed in for a delivery yesterday. Thought "this is taking it's time..." so done online tracking. It says "Delayed due to adverse weather". Now, that was yesterday and it was at the Glasgow depot at that stage. I asked a friend who does his own courier jobs and he told me the roads are find all through Glasgow. So then I find out a friend 3 streets away got his DHL delivery just an hour beforehand.

    I know these couriers are all swamped but at least be honest about it and dont fu***ng LIE about i or use the weather as an excuse!!!

    And of course, today it actually HAS snowed so now I have no chance of accepting delivery likely before xmas as I know this snow will melt and turn to ice over the next few days.

    If they are as busy as they say, why not pay their staff overtime to deliver to people between say 6-9pm? Deliver on Sundays? Phone customers to check if a late 9-11pm delivery would be OK etc.

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