Headphones gone faulty, how to get replacement?

7 replies
Found 5th Jan 2010
I bought a Nokia 5800 phone brand new with all accessories etc from eBay.

Unfortunately, after just an hour of use the headphones have stopped working properly. The left headphone gives out a loud crackle/static noise everytime I play something. I have tried the usual disconnecting and reconnecting, restarting phone, taking battery out, etc but nothing works.

The seller kindly sent me in e-mail the T-Mobile dispatch for warranty purposes. The Nokia website states the manufacturer warranty does cover accessories. But how do I get a replacement headphones sent to me? Who do I contact as the dispatch note obviously doesn't have my name or address on it.

7 Comments

Have you tried to contact the seller on ebay - your contract is with him.

Original Poster

moob;7438197

Have you tried to contact the seller on ebay - your contract is with him.



Oh I thought the warranty would transfer to me?

how long ago did you buy them?
Are you still under the paypal cover?

Original Poster

whosthere?;7438302

how long ago did you buy them?Are you still under the paypal cover?



I bought it mid-december 2009. The original dispatch note has 10 december on it. I did pay via Paypal.

The End;7438383

I bought it mid-december 2009. The original dispatch note has 10 december … I bought it mid-december 2009. The original dispatch note has 10 december on it. I did pay via Paypal.



great.......
just open a dispute through paypal stating the item to be faulty.

Original Poster

whosthere?;7438924

great.......just open a dispute through paypal stating the item to be … great.......just open a dispute through paypal stating the item to be faulty.



I've just been doing more digging and some people say on internet to just take it to Nokia service centre and they should either repair or give replacement free. Maybe I'll pop in to one of these repair places on my way back on friday.

do that
and if that doesnt work you could open a dispute with paypal and get the seller to refund enough for a new pair.
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