Posted 12th Oct 2022
Just wanted to give a heads up and warn people about an online Appliance company who almost scammed me, but have scammed many others already.

Recently moved house and with the cost of energy going up, decided on purchasing a heat pump tumble dryer, mainly for the winter months.

Wanted at least an A++ rated machine, so shopped around and finally found a Beko model at H&A Appliances at a price well below that elsewhere. They even offered an additional 10% off for registering. The website looked professional, and had lots of positive customer reviews, so I took to google to search for them. Found their details on Companies House, so they are a genuine company. Then looked for independent reviews, but found nothing for H&A Appliances. So I ordered the dryer, paying by credit card.

One week later, I have heard nothing since the order confirmation email. So I logged into my account and the order is still showing as 'processing'. I tried to contact them by phone, and online chat and got no response. This when i started to worry. I did another search and found Trustpilot, but the closest company name was ''. I had a look and most of the recent review were actually about H&A Appliances, so they must have changed their name at some point.…com

Many others had similar experience, but others had been told of misdirected deliveries to Fife, which then never turned up. So I logged into my credit card account and they have yet to take any money, and nothing was showing as pending from them either.

So I contacted Santander and told them of my worry, and they put an immediate block on my card and are sending out a new card/number, so at least these chancers shouldn't be able to charge the £340 to my account.

On further digging, their registered address (16 Olanyian Drive, Manchester, M8 8YU) is claimed to be a small shop which only holds a small number of items, but Google Maps shows its just a house on a housing estate in Manchester.

Images of their larger premises on the website are stolen from around the web (Google Lens results).

People are looking to save money where they can at the moment, and they shouldn't fall victim to scammers like this trying to take advantage.

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  1. Avatar
    Being registered at companies house doesn't mean that a company is legitimate. They don't do any kind of checks, as long as you pay the fee (£12) you can set up a company. You could have a bogus company registered at your own house without your knowledge.
    I put my own postcode into the search at…rch
    and found that there was a £4000000 Chinese leather goods company set up a few doors from me.
  2. Avatar
    Thats a really thorough assessment, and you were clear in what was causing suspicions. Hopefully this will help many others.
    Glad that you were able to catch before the card was charged, and saved yourself the headache that could have been.
  3. Avatar
    A simple Google search would have revealed the terrible reviews, dormant company status and a lack of ability to reach them on their contact details.

    Always amazed at people who are willing to go to a retailer they have never heard of, look at a polished website full of amazing reviews and then hand over their personal and payment details, despite many red flags. At the end of the day, stupidity like that should not be refunded by the banks and the old saying caveat emptor applied.
    I did a google search and at the time, the Trustpilot reviews were labelled for a company called 'geappliances', so initially dismissed them. Only later on re-searching and re-reading through did I realise the reviews were all actually for 'H&A Appliances'. The Trustpilot site has now been updated and labelled for a company called 'Appliances Connection'. The scammers who have control of the Trustpilot credentials are clearly trying to make people avoid reading the reviews by thinking they've found a different company.

    Additionally, 'H&A Appliances is not a dormant company, it is still listed as Active on Companies House, though an application has now been made to strike the company off the register (apparently by its owner).

    Therefore, I think its a bit unfair to label people who have been caught by this as 'stupid' or their own 'stupidity', and state that they should not be refunded by their banks.

    There are also alot of websites and online stores I have never heard of before until searching for a particular product/item. Not all of them are scams, and most legitimate, so again its unfair to criticise people for being drawn in by a 'polished' website. (edited)
  4. Avatar
    Nearly bought a fridge freezer from these guys about a fortnight ago! The price is cheaper, but not so crazily cheap to provoke suspicion.

    The lack of feedback for HA Appliances put me off (the whole "if it's too good to be true" thing). I looked up Norton Safe Web and Companies House as well (though their website isn't that old, quite newly-registered).

    Ended up buying from Currys - that was fun, had a rotten cold and the store still advertised on their website I travelled to didn't exist in reality! Came back and ordered from their Live webchat service and, I know HUKDers tend to dislike Currys, but they were flawless after that initial hiccup. (Price-matched another e-tailer, though had to pay delivery on top, but I was getting desperate).

    Lots of retailers had my fridge freezer on back order and I wasn't willing to wait weeks or months.

    The misdirected delivery thing has happened to me recently too. An Amazon third-party seller (selling garden furniture) who sent a tracking number to an item that got delivered to "Docklands, London". Must be a scam of some sort but no idea why they'd send a parcel to the wrong location! (edited)
  5. Avatar
    Giving this a bump, but also a little update.

    An application has been made by the apparent company owner to strike the company off the Companies house register...…ory

    However the Trustpilot reviews keep coming day by day with the same experience as the previous few posters, so the site is still active and still taking orders/money and not supplying goods.
  6. Avatar
    Found this post while looking into this company and thought I'd add that their new business address is a PO box/mailbox rental company, I know this as I have rented a mailbox there in the past (legitimately of course) for my freelance business. I am aware that this doesn't necessarily mean that H&A Appliances are illegitimate but as their first address is a residential address, their new one is a PO box address coupled with all the previous evidence and negative reviews I'd avoid them like the plague!
  7. Avatar
    Well, the site has been unavailable for the last couple of days now, so hopefully that means it has gone (in this guise, at least).
    It's not down of its own accord, it came up briefly and then the methods used were adjusted to keep it either completely offline or hopefully so slow it was unusable or at the very least make potential buyers bored or put off.
  8. Avatar
    Same happened to me. "Bought" a tv on Friday, 7 October, but became suspicious on Monday, 10 October, as the status of my order had not changed and couldn't get hold of anybody on live chat (no response) or on the phone (voicemail). I did the same as you and checked companies house and saw that there was only a share capital of £100 listed and the address is a residential one. Checked my credit card and there were no pending payments in the pipeline so got the card stopped. I came to the conclusion: If the deal looks too good to miss, then it probably is wise to miss. I have noted that today my order states "cancelled" but no date of cancellation so obviously they have tried to take the money from the card and it has been rejected.
    Yeah just checked and my order now says 'Cancelled', but I did email them to ak them to cancel the order, though never received anything to say it had or would be. As you say, they probably tried to charge the payment card and got rejected, thankfully.
  9. Avatar
    I had something similar happen with a furniture company a few years ago , glad you got it sorted and it’s very decent of you to take the time to name and shame the company to warn others 
  10. Avatar
    Just about to buy a TV from them and did a couple of searches. Found this thread.
    Still going do a search for haappliances
    Ddid a revearse image search of the image. Another image came up with a different company and london address.
    Don't buy off them mate the other company isn't a different company it is the same one .
  11. Avatar
    I al.osy bought a Hisense 55A6GTUK as their code brought it down to £234. Seemed suss, then I searched for them.

    Thank you for posting this, mate. Saved me a headache.
    Aye, thats what caught me originally, looking for a Beko Heat Pump Dryer, and their price was About £100 cheaper than elsewhere, and free delivery. Turned out too good to be true, and thankfully I managed to cancel my CC before they took any money (not sure why they waited over a week to take payment).

    Sadly though, seems the website appears to be live again, and with a Black Friday promo code.

    I just hope others read this thread and don't get caught out.
  12. Avatar
    Live and learn. Good heads up.
    I got caught for £30 by scam company through not going to trustpilot. Kicking myself to this day (edited)
  13. Avatar
    Just tried to access H&A Appliances website and google can't reach it anymore, hopefully this means action has/is been taken against this scam company. Though they may have just taken it down themselves and it may re-appear under another new name (Trustpilot reviews suggest it may have traded under 'geappliances' at some point).

    Please be vigilant, and remember... if a price seems too good to be true (compared to competitors), then it probably is.
  14. Avatar
    Strangely, their VAT number is legitimate.
  15. Avatar
    hmmmm if they are stealing other peoples images and using different address could that not be reported to trading standards maybe?
  16. Avatar
    No doubt they will be changing company again 
  17. Avatar
    I too have been scammed, contacted my bank today and hoping to get the money back.
    Never been caught before, wish I had come across this thread before. They were very clever using other company's reviews it turns out. It can happen to anyone
  18. Avatar
    Thanks for the post I was nearly seduced today. Will avoid. 
  19. Avatar
    Thanks very much OP, I was just about to order a new oven that was more than 30% cheaper than the next best price and thought I would check HUKD. Saved me some hassle and/or a few hundred quid! Cheers
  20. Avatar
    Thanks so much, just about to buy a garmin fenix 6 Pro for £220 but thought I'd check around as seems so cheap. Bloody scammers.

    Is this the same company?? (edited)
  21. Avatar
    Well done OP
  22. Avatar
    Fair play. Glad you were able to stop yourself getting scammed and the time to save others.
  23. Avatar
    Thank you! Was looking at a fridge freezer. Sounded to good to be true so did a quick Google and your post came up. I’ll stay well clear!
  24. Avatar
    Thanks for this post. Just found a deal that was too good to be true and nearly pulled the trigger.
  25. Avatar
    Put your feet up and leave the hard work to us. We offer free installation service for any order submitted on our website...
  26. Avatar
    Think so
  27. Avatar
    My review has been deleted …..

    H&A Appliances total SCAM !H&A Appliances total SCAM !! Looks like the company changed its name again .. “BUYERS BEWARE” I tried to cancel payment but payment was approved pretty fast by bank. Had to wait to see if goods would be delivered before I could raise a dispute still waiting to hear from bank. Like everyone else the dreaded email to say delivered elsewhere …
    seems that your Order #63032 has been delivered to a wrong address: 8 Lovett Green, Sharpenhoe, Westoning, Bedford, MK45 4SP. The package arrived today, at 17:14 P.M. and it was refused by the receiver. For this reason, we will send you another product using Free delivery (5-7 days) on our expenses. Another package with your product and a gift from us is already in the box, being ready to be delivered to your delivery address that we have on file.

    The delivery will start tomorrow morning, at 9 A.M. and you will receive it on Thursday, 8th December 2022, around 5 p.m.
    As a gift, we will offer you a KENWOOD Dusk TFP30.000GR 4-Slice Toaster - Slate Grey with the value of £44.99. This gift will be delivered in the same time with your order. You can also apply for a £44.99 CashBack, which will be sent to the same card you used when submitting your order, as soon as you request for it.

    You will also have the option to apply for a full refund as presented on our Terms & Conditions:
    https:// www. haappliances. com/ terms-and-conditions /#cancellation

    If you decide to get a full refund for your order, next step is to complete "Ask for a Refund" form:
    https:// www.haappliances. com/returns-refunds/ #refundform

    Please confirm if you decide to use the option with the free gift, or if you want to get CashBack of £44.99 refunded to the same card used when submitting the order.
    Waiting for your response.

    Best Regards,
    H & A Appliances LTD

    Date of experience: 23 November 2022
  28. Avatar
    Any chance this is the guy?…d.7
    The register mentions the name Hamid Aman and the address being in Manchester makes it likely. But then again I don't know how common this name is and how many of them are in Manchester.
    It might also be worth checking the current address on Initial Business Centre Monsall Road, Wilson Business Park, Manchester, England, M40 8WN, phone number 0161 883 0592 according to google
    Either go there or phone them, see if he actually exists there. Useful information for any objection towards the register.
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