Just wanted to give a heads up and warn people about an online Appliance company who almost scammed me, but have scammed many others already.
Recently moved house and with the cost of energy going up, decided on purchasing a heat pump tumble dryer, mainly for the winter months.
Wanted at least an A++ rated machine, so shopped around and finally found a Beko model at H&A Appliances at a price well below that elsewhere. They even offered an additional 10% off for registering. The website looked professional, and had lots of positive customer reviews, so I took to google to search for them. Found their details on Companies House, so they are a genuine company. Then looked for independent reviews, but found nothing for H&A Appliances. So I ordered the dryer, paying by credit card.
One week later, I have heard nothing since the order confirmation email. So I logged into my account and the order is still showing as 'processing'. I tried to contact them by phone, and online chat and got no response. This when i started to worry. I did another search and found Trustpilot, but the closest company name was 'geappliances.com'. I had a look and most of the recent review were actually about H&A Appliances, so they must have changed their name at some point.
uk.trustpilot.com/rev…com
Many others had similar experience, but others had been told of misdirected deliveries to Fife, which then never turned up. So I logged into my credit card account and they have yet to take any money, and nothing was showing as pending from them either.
So I contacted Santander and told them of my worry, and they put an immediate block on my card and are sending out a new card/number, so at least these chancers shouldn't be able to charge the £340 to my account.
On further digging, their registered address (16 Olanyian Drive, Manchester, M8 8YU) is claimed to be a small shop which only holds a small number of items, but Google Maps shows its just a house on a housing estate in Manchester.
Images of their larger premises on the website are stolen from around the web (Google Lens results).
People are looking to save money where they can at the moment, and they shouldn't fall victim to scammers like this trying to take advantage.
MJ
Recently moved house and with the cost of energy going up, decided on purchasing a heat pump tumble dryer, mainly for the winter months.
Wanted at least an A++ rated machine, so shopped around and finally found a Beko model at H&A Appliances at a price well below that elsewhere. They even offered an additional 10% off for registering. The website looked professional, and had lots of positive customer reviews, so I took to google to search for them. Found their details on Companies House, so they are a genuine company. Then looked for independent reviews, but found nothing for H&A Appliances. So I ordered the dryer, paying by credit card.
One week later, I have heard nothing since the order confirmation email. So I logged into my account and the order is still showing as 'processing'. I tried to contact them by phone, and online chat and got no response. This when i started to worry. I did another search and found Trustpilot, but the closest company name was 'geappliances.com'. I had a look and most of the recent review were actually about H&A Appliances, so they must have changed their name at some point.
uk.trustpilot.com/rev…com
Many others had similar experience, but others had been told of misdirected deliveries to Fife, which then never turned up. So I logged into my credit card account and they have yet to take any money, and nothing was showing as pending from them either.
So I contacted Santander and told them of my worry, and they put an immediate block on my card and are sending out a new card/number, so at least these chancers shouldn't be able to charge the £340 to my account.
On further digging, their registered address (16 Olanyian Drive, Manchester, M8 8YU) is claimed to be a small shop which only holds a small number of items, but Google Maps shows its just a house on a housing estate in Manchester.
Images of their larger premises on the website are stolen from around the web (Google Lens results).
People are looking to save money where they can at the moment, and they shouldn't fall victim to scammers like this trying to take advantage.
MJ
40 Comments
sorted byfind-and-update.company-information.service.gov.uk/com…ory
I put my own postcode into the search at find-and-update.company-information.service.gov.uk/adv…rch
and found that there was a £4000000 Chinese leather goods company set up a few doors from me.
Glad that you were able to catch before the card was charged, and saved yourself the headache that could have been.
Always amazed at people who are willing to go to a retailer they have never heard of, look at a polished website full of amazing reviews and then hand over their personal and payment details, despite many red flags. At the end of the day, stupidity like that should not be refunded by the banks and the old saying caveat emptor applied.
Additionally, 'H&A Appliances is not a dormant company, it is still listed as Active on Companies House, though an application has now been made to strike the company off the register (apparently by its owner).
Therefore, I think its a bit unfair to label people who have been caught by this as 'stupid' or their own 'stupidity', and state that they should not be refunded by their banks.
There are also alot of websites and online stores I have never heard of before until searching for a particular product/item. Not all of them are scams, and most legitimate, so again its unfair to criticise people for being drawn in by a 'polished' website. (edited)
The lack of feedback for HA Appliances put me off (the whole "if it's too good to be true" thing). I looked up Norton Safe Web and Companies House as well (though their website isn't that old, quite newly-registered).
Ended up buying from Currys - that was fun, had a rotten cold and the store still advertised on their website I travelled to didn't exist in reality! Came back and ordered from their Live webchat service and, I know HUKDers tend to dislike Currys, but they were flawless after that initial hiccup. (Price-matched another e-tailer, though had to pay delivery on top, but I was getting desperate).
Lots of retailers had my fridge freezer on back order and I wasn't willing to wait weeks or months.
The misdirected delivery thing has happened to me recently too. An Amazon third-party seller (selling garden furniture) who sent a tracking number to an item that got delivered to "Docklands, London". Must be a scam of some sort but no idea why they'd send a parcel to the wrong location! (edited)
An application has been made by the apparent company owner to strike the company off the Companies house register...
find-and-update.company-information.service.gov.uk/com…ory
However the Trustpilot reviews keep coming day by day with the same experience as the previous few posters, so the site is still active and still taking orders/money and not supplying goods.
Still going do a search for haappliances
Ddid a revearse image search of the image. Another image came up with a different company and london address.
Thank you for posting this, mate. Saved me a headache.
Sadly though, seems the website appears to be live again, and with a Black Friday promo code.
I just hope others read this thread and don't get caught out.
I got caught for £30 by scam company through not going to trustpilot. Kicking myself to this day (edited)
Please be vigilant, and remember... if a price seems too good to be true (compared to competitors), then it probably is.
Never been caught before, wish I had come across this thread before. They were very clever using other company's reviews it turns out. It can happen to anyone
Is this the same company?? (edited)
H&A Appliances total SCAM !H&A Appliances total SCAM !! Looks like the company changed its name again .. “BUYERS BEWARE” I tried to cancel payment but payment was approved pretty fast by bank. Had to wait to see if goods would be delivered before I could raise a dispute still waiting to hear from bank. Like everyone else the dreaded email to say delivered elsewhere …
seems that your Order #63032 has been delivered to a wrong address: 8 Lovett Green, Sharpenhoe, Westoning, Bedford, MK45 4SP. The package arrived today, at 17:14 P.M. and it was refused by the receiver. For this reason, we will send you another product using Free delivery (5-7 days) on our expenses. Another package with your product and a gift from us is already in the box, being ready to be delivered to your delivery address that we have on file.
The delivery will start tomorrow morning, at 9 A.M. and you will receive it on Thursday, 8th December 2022, around 5 p.m.
As a gift, we will offer you a KENWOOD Dusk TFP30.000GR 4-Slice Toaster - Slate Grey with the value of £44.99. This gift will be delivered in the same time with your order. You can also apply for a £44.99 CashBack, which will be sent to the same card you used when submitting your order, as soon as you request for it.
You will also have the option to apply for a full refund as presented on our Terms & Conditions:
https:// www. haappliances. com/ terms-and-conditions /#cancellation
If you decide to get a full refund for your order, next step is to complete "Ask for a Refund" form:
https:// www.haappliances. com/returns-refunds/ #refundform
Please confirm if you decide to use the option with the free gift, or if you want to get CashBack of £44.99 refunded to the same card used when submitting the order.
Waiting for your response.
Best Regards,
H & A Appliances LTD
Date of experience: 23 November 2022
The register mentions the name Hamid Aman and the address being in Manchester makes it likely. But then again I don't know how common this name is and how many of them are in Manchester.
Either go there or phone them, see if he actually exists there. Useful information for any objection towards the register.