Found 28th Nov 2009
help!! I bought some vouchers off ebay (£90 of halfords vouchers) seller has good feedback, paid via paypal (£70) envelope arrived today by special delivery but it was empty!!! not happy at all as the vouchers were to buy my son his xmas present.
Im devestated, I cant afford to get his present now. does anyone know how long a claim normally takes? how do I prove that they were/werent in the envelope, did the seller even post them??? Im so cross. I rang the seller immediatly and to be honest he is being really helpfull but he doesnt know what to do either.
would appreciate any advice

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70 Comments

but surely the seller would have the vouchers at his end so would post them onto you? If hes being helpful he would know he had the vouchers and post them?

ebay?

I think you open a claim for non receipt.

try a paypal charge back

Your only option is to report the seller to ebay - he might be as nice as pie but it could be a scam aswell, read in the paper recently of some people who sold stuff on ebay, got proof of postage so if it was ever queried they had this, but when peoples stuff arrived the boxes were empty - they got caught and all got prison sentences as scammed thousands out of people via ebay

this seems to becoming more and more regular. Im hearing about it more and more!

Did they send it recorded?

Original Poster

ClarityofMind;7035933

ebay?I think you open a claim for non receipt.



yer but as I signed for the delivery how do I prove the envelope was empty?? I thought special delivery was the safest way to post items???

i would report them to ebay asap!!

if the seller is saying they were in the special delivery and the buyer is saying they are not then they have gone missing in transit, as they were sent special delivery they are covered for up to £500, but the seller will have to proove that what was sent,,, make a claim to royal mail, thats what i would do;-)

kirsty1981;7035973

yer but as I signed for the delivery how do I prove the envelope was … yer but as I signed for the delivery how do I prove the envelope was empty?? I thought special delivery was the safest way to post items???



I guess it's just your word?

It'll be whom they believe.

What does the seller suggest?

i thin this is a a major problem with paypal ebay if its sent special delivery or recorded they are not likely to believe you

hope you get your cash back, not much they could do but i would contact the police if the seller doesn't send out vouchers

Original Poster

CuteKitty26;7035971

this seems to becoming more and more regular. Im hearing about it more … this seems to becoming more and more regular. Im hearing about it more and more! Did they send it recorded?



yer special delivery

seems to be so many issues with ebay lately.

ClarityofMind;7035994

seems to be so many issues with ebay lately.



gotta say i would avoid it like the plague over xmas time better paying a little extra from a shop in my opinion, just far to many scammers

Original Poster

seller has said he is going to the post office monday morning to ask advice. i was wondering if i could enlarge the listing photo to get the serial numbers of the vouchers?? would that help?? I am truely gutted this has happened... all for trying to save £20!

shedboy66;7036028

gotta say i would avoid it like the plague over xmas time better paying a … gotta say i would avoid it like the plague over xmas time better paying a little extra from a shop in my opinion, just far to many scammers



me too... feel really bad for OP tho' xxx

truely gutted for you - its really terrible that people scam but this time of year when money is already tight is just awful

This happened to me, I sold £50 worth of M&S vouchers for £40 with free postage and I sent them 1st class recorded as thought I was covered for £39 - but vouchers are only covered if sent special next day
Anyway buyer e-mailed me to say she had signed for the envelope and when she opened it there was NO vouchers inside
I phone royal mail and thats when they told me I wasn't covered! - the buyer was really nice for some reason (think she did receive the vouchers as she didn't put up a big arguement!) we came to an agreement that I would refund half the money £20 that way we was both £20 out of pocket then and equal

But you should be covered for the full amount as they were sent by special next day!
I would put in a claim with paypal straight away, and also phone royal mail to see where you stand and make a claim with them aswell

I think the seller will be able to claim compensation for the loss (regardless of whether they actually sent them or not!) Therefore, I think you should ask them for your money back then they can get the refund from Royal Mail. royalmail.com/por…748

Banned

newme2006;7036121

I phone royal mail and thats when they told me I wasn't covered! - the … I phone royal mail and thats when they told me I wasn't covered! - the buyer was really nice for some reason (think she did receive the vouchers as she didn't put up a big arguement!) we came to an agreement that I would refund half the money £20 that way we was both £20 out of pocket then and equall



Wow conned, there's no way I would pay up if I was an innocent party, she has £20 + the £50 vouchers??? laughing all the way to the bank

Original Poster

ClarityofMind;7036082

me too... feel really bad for OP tho' xxx



shedboy66;7036100

truely gutted for you - its really terrible that people scam but this … truely gutted for you - its really terrible that people scam but this time of year when money is already tight is just awful



newme2006;7036121

This happened to me, I sold £50 worth of M&S vouchers for £40 with free p … This happened to me, I sold £50 worth of M&S vouchers for £40 with free postage and I sent them 1st class recorded as thought I was covered for £39 - but vouchers are only covered if sent special next dayAnyway buyer e-mailed me to say she had signed for the envelope and when she opened it there was NO vouchers insideI phone royal mail and thats when they told me I wasn't covered! - the buyer was really nice for some reason (think she did receive the vouchers as she didn't put up a big arguement!) we came to an agreement that I would refund half the money £20 that way we was both £20 out of pocket then and equalBut you should be covered for the full amount as they were sent by special next day! I would put in a claim with paypal straight away, and also phone royal mail to see where you stand and make a claim with them aswell



ar sorry to hear what happened to you, i am so gutted this happened I feel absolutely sick that we've lost this money my husband says not to worry but I cant help but worry. I feel a bit better now youve said we should be covered as they were sent special delivery, guess I'll have to wait till monday to speak to someone. thanks for all your advice. xxx

If the funds for paypal came from a card you can claim a chargeback through your card company..Sorry to hear this happened to u..

Banned

As it was sent special delivery you will lose a Paypal claim for non receipt Of goods, because the send can provide a valid tracking number he will win the claim against him. The other sort of ebay claim is a SNAD seriously not as described but this is also unlikely you will win as no goods were received. The seller can claim off royal mail, but if he is dishonest he may not pass on any compensation he gets..


Explain what has happened on the ebay comunity Q&A forum....they are experts in ebay proceedure and it's the best place to ask for advice of this nature.

forums.ebay.co.uk/for…D=7

dcx_badass;7036294

You signed for them, you're pretty much out of luck, they can show paypal … You signed for them, you're pretty much out of luck, they can show paypal they arrived.



So what your saying is I could sell a diamond ring to you for £1000 and put a 1p inside the box and send it to you but because you sign for it its tough!?

There is a part on paypal when you put a claim in and it says something like, the item turned up but instead of toy there was a brick inside - i think you will have to tick this box -

I would put in a paypal claim now

QUOTE: The seller can claim off royal mail, but if he is dishonest he may not pass on any compensation he gets.. :QUOTE

as above, you can put a claim in with royal mail direct that way they will send you the compensation - if they pay out

Banned

tinkerbell28;7036382

What you need to do is weigh the envelope and then check the weight on … What you need to do is weigh the envelope and then check the weight on the postage stamp several vouchers would make a subtle difference then you will have your answer and proof for pp.If none on the envelope it will be on the POP.Rm will want to see the packaging and pop anyway was it tampered with if not chances are they won't pay up more likey the seller did not send them.



That's not how a PP claim works. Proof of postage is worth nothing in a PP claim o0nly proof of delivery, which the sender has.

Banned

tinkerbell28;7036433

This has happened a lot of times before and the cases have been won, by … This has happened a lot of times before and the cases have been won, by the weight difference several vouchers will make a difference on the weight of an envelope it's this op needs to look at.



He will not win the claim....he can only take that root on the appeal process and believe me the corrected outcome is not set in stone.

OP needs to go to the Q&A forum and not ask here

Banned

This was a letter and not a parcel so I don't even think it was weighed at the PO

Banned

This was a letter and not a parcel so I don't even think it was weighed at the PO

Banned

They have weight bands 0-100g and 101- 250g a few vouchers will probably weigh only about 5-6g.at the most

I understand your theory, works on heavy items, but not on vouchers. The PO master will just put it through as a letter and not record the weight.

1. Ask the seller whats going on
2. Open a paypal dispute
3.Tell the seller to give you the serial numbers of each gift voucher so you can check they have no been used + get a stop put on them.

was the envolope opened? if not then call RM and give them the tracking number and ask what it weighed when sender posted it. it will be slightly heavier if it had the vouchers in when posted.

Banned

tinkerbell28;7036802

ALL items are weighted before being labelled that weight will be on the … ALL items are weighted before being labelled that weight will be on the receipt *yawn*. Seen loads of claims like it especially for lighter goods such as jewellery vouchers.



I've seen plenty of claims like this fail. As you are so confident in ebay and Paypal's customer service you may like to offer to give OP the money yourself if her claim fails.

What was the seller's feedback? If 'good' means 20-odds, I think you've been scammed. If it's several thousand at 100% then it's probably genuine.

Have you rung Royal Mail to ask their position on it?

Feel sorry for the op and i fear the worst on this 1.

Banned

I am a Q&A poster on a regular basis.

You haven't even told the OP which claim to make....and It better be the right one as she can't open a second one....so is it SNAD or goods not recieved

....and it was me that posted the direct link to the Q&A

Banned

How rude...I notice you didn't want to answer the question.

Tinks always offers brilliant advice on ebay-related issues OP.

I'm so sorry you don't have your vouchers and I wish you the best of luck in claiming your money back, hope it happens soon for you xxx

Banned

GSM stand for grammes per square meter so how much do you think a few small vouchers weigh on 80gsm paper it so negligible that RM nor paypal will except a difference in weight as proof.

Am i right in thinking this was 9 x £10 vouchers which will weigh at least 2 or 3 times what an empty envelope would weigh ?

Where did the pic go of the vouchers?

Banned

tonyg1962;7037887

Am i right in thinking this was 9 x £10 vouchers which will weigh at … Am i right in thinking this was 9 x £10 vouchers which will weigh at least 2 or 3 times what an empty envelope would weigh ?



will they....do you know what size and weight of envelope was used

paypal will most likely say that OP was a victim of fraud and to contact the police.

slamdunkin;7038034

will they....do you know what size and weight of envelope was used



No but OP will,
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