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    Help!

    How easy is it to claim from Royal Mail? Basically I sold an item on here via first class recorded and posted it on the 05/01/10. Still hasnt arrived and the website states its processing.. The status hasnt changed since the 5th.

    Obviously ill have to refund the buyer as its not his fault at all, But is there a timescale for me to claim with RM? Ive never had a recorded item lost and this whole weather situation made it worse. I dont wanna be outta twice although i think ill have to be

    Any help would be appreciated

    17 Comments

    There is a form on the Royal Mail website (try the postoffice one as well) it will outline the criteria that needs to be met in order to submit a claim.

    [url]www.postoffice.co.uk[/url]
    [url]www.royalmail.co.uk[/url]

    You will get your money back - no problem. You have to wait a while before Royal Mail considers it lost (maybe 3 or 4 weeks). If you go to the Royal Mail site it is all on there.

    Original Poster

    Will they give me back the value of the item? And will they deffo pay out? I know the max is £39 (i think)

    Original Poster

    thesummerof69;7597294

    You will get your money back - no problem. You have to wait a while … You will get your money back - no problem. You have to wait a while before Royal Mail considers it lost (maybe 3 or 4 weeks). If you go to the Royal Mail site it is all on there.



    Its week 3 so far, so ill wait until next week to claim. Even sending recorded doesnt seem that relaible either

    Original Poster

    Faiza;7597323

    Its week 3 so far, so ill wait until next week to claim. Even sending … Its week 3 so far, so ill wait until next week to claim. Even sending recorded doesnt seem that relaible either

    do you have proof of the cost of the item and is it on their prohibited items/not covered items list?

    Original Poster

    Jetpac;7597447

    do you have proof of the cost of the item and is it on their prohibited … do you have proof of the cost of the item and is it on their prohibited items/not covered items list?



    I dont have proof im afraid. Only what it sold for on here. But then i dont think I could use that cos i could just find anything with a value of £39 or so. It was a Nintendo DS. Ill check their list.

    Never had to claim on a recorded item (other than special delivery), but chances are it will show up within the next weeks as things rarely go missing when recorded - typically they are severely delayed due to misrouting.

    Thats been experience from a good few hundred sent anyway,

    It may even be that the lazy postman didnt bother trying to deliver, but also forgot to register a delivery attempt. If so, it will be sitting at the depot until someone decides to RTS it (you did put a return address on, right?)

    If you do refund/replace, be prepared for it to show up as delivered the very next day

    As proof of value/ sale, you could possibly print out your transaction that occurred here and send it along with the claims form?...

    I sent out a DSi on ebay and sent it recorded instead of Special Delivery... it had until friday to arrive or I'm coughing up £120... flippin royal mail

    Why not just submit a receipt for something else you purchased recently (xmas gift)? If they really have lost it, they wont be able to question its contents.

    Of course, make sure the items weight matches up!

    Original Poster

    BorisTheSpider;7597653

    Never had to claim on a recorded item (other than special delivery), but … Never had to claim on a recorded item (other than special delivery), but chances are it will show up within the next weeks as things rarely go missing when recorded - typically they are severely delayed due to misrouting. Thats been experience from a good few hundred sent anyway,It may even be that the lazy postman didnt bother trying to deliver, but also forgot to register a delivery attempt. If so, it will be sitting at the depot until someone decides to RTS it (you did put a return address on, right?)If you do refund/replace, be prepared for it to show up as delivered the very next day



    Im so rubbish that i never even thought of putting my address details on the back. I assumed being recorded, it would get there anyway! how wrong was i?

    ele-font;7597755

    As proof of value/ sale, you could possibly print out your transaction … As proof of value/ sale, you could possibly print out your transaction that occurred here and send it along with the claims form?...



    Ill print that out actually, and maybe a copy of my bank statement showing the payment made?

    BorisTheSpider;7597989

    Why not just submit a receipt for something else you purchased recently … Why not just submit a receipt for something else you purchased recently (xmas gift)? If they really have lost it, they wont be able to question its contents.Of course, make sure the items weight matches up!



    Ill end up messing it up if i was to find another reciept or something haha!

    it will just be in a back log i had to wait over 3 weeks for a first class recorded which was send out just after xmas

    my uncle works for royal mail and he told me in his office there are cages full of parcels that need delivered

    Original Poster

    shedboy66;7635020

    it will just be in a back log i had to wait over 3 weeks for a first … it will just be in a back log i had to wait over 3 weeks for a first class recorded which was send out just after xmasmy uncle works for royal mail and he told me in his office there are cages full of parcels that need delivered



    Wow thats actually quite scary though. Getting a xmas pressie in time for Easter!

    Faiza;7635054

    Wow thats actually quite scary though. Getting a xmas pressie in time for … Wow thats actually quite scary though. Getting a xmas pressie in time for Easter!



    well it was only something i ordered in the sales but if my uncle didn't hunt for it i would still be waiting

    Original Poster

    shedboy66;7635071

    well it was only something i ordered in the sales but if my uncle didn't … well it was only something i ordered in the sales but if my uncle didn't hunt for it i would still be waiting



    Aye you're lucky there then
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