Help - Dodgy dealer refusing to fix used car under warranty!

20 replies
Found 2nd Apr 2007
Hi guys

Im hoping someone can help me!

I bought a used clio from a little dealer. He gave me a 3000 mile/3 month warranty.

Because of the mk II clio issue with the bonnet catch, I took it to renault dealer, and they also did a free 25 point safety check/

The found several thing wrong with the car:

Gear box mount broken
exhaust mount broken
Brake pads >90% worn, discs heavily scored
Clutch is on its way out
nearside brake light out
clock light blown
Play with ball joints

I phoned the dealer twice and he just swore a lotrefused to listen and hung up! Then he told me to f*** off and said if I ever ring him again he'd come round there...blah, blah!

What do I do? the work needs doing!

Please help

Many thanks

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20 Comments

Have you bought this car on finance?

Contact your local Trading Standards.

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Original Poster

Kommunist

Have you bought this car on finance?



No I paid cash! Do you think he should fix the things named above. The only thing in that list that was named as an exclusion on the warranty was exhausts!

AFAIK, anything you buy must be of satisfactory quality and fit for purpose, so yes, I think that dealer must honour the warranty. Do you know if this warranty backed by the dealer or by some insurance company, such as Warranty Direct? If it is the latter then they could take care of the car.
Anyway, contact Trading Standards straight away.

I think you can write to dealer stating that you are rejecting the car because of faults (have you got statement from Renault garage in writing). Here is Advice leaflet by Trading Standards regarding your rights.

I think you should go into your local citizens advice bureau and get them to look over the warranty you were provided with. Usually these will be third party policies and are generally written to cover very little. In particular, they may specifically exclude any faults that were present at the point of purchase!!! Consequently, with a 3 month warranty, it is very difficult to find anything that might be a valid claim. These policies are usually provided via dodgy dealers to give the buyer a warm feeling about their purchase but cost the dealer only a few pounds each (sometimes a few pennies).

You will need to claim against the policy provider rather than the car dealer and so you should phone them to check. If, unusually, the warranty has been provided direct by the car dealer, the same advice applies - see your citizens advice bureau.

Probably not the information you want to hear but hopefully advice that others can learn from. If you have any doubts on a car, have it checked over by the AA / RAC before purchase. Doing something afterwards can be a costly mistake.

Kommunist

AFAIK, anything you buy must be of satisfactory quality and fit for … AFAIK, anything you buy must be of satisfactory quality and fit for purpose



That applies to new products only (unless you are willing to enter into a costly private prosecution to prove satisfactory quality / fit for purpose) - second hand products have no required standards that are not stated at the point of purchase. Hence, if the garage said this car has no faults and you found some, you could claim. If the garage simply said car, 20,000 miles, green - you would have no comeback regardless of faults (except on misrepresented mileage).

Original Poster

Hi guys

Thanks for your help. The warranty was directly from his garage, Its just a written agreement signed by both me and him.

It excludes, so things, but not what I have mentioned above.

I have the safety inspection sheet from renault. The brakes are marked as requiring uregent attention! I need the work doing asap, but if I pay for it my self could i try and claim my money back from him? Its gunna cost about £500!

Oh yeah, and when I bought it he told me it was fully serviced, he didnt mention any faults and he put his stamp in the book!

Lowtrawler

That applies to new products only (unless you are willing to enter into a … That applies to new products only (unless you are willing to enter into a costly private prosecution to prove satisfactory quality / fit for purpose) - second hand products have no required standards that are not stated at the point of purchase. Hence, if the garage said this car has no faults and you found some, you could claim. If the garage simply said car, 20,000 miles, green - you would have no comeback regardless of faults (except on misrepresented mileage).


Not quite - read the TS advice leaflet. I posted link to it earlier.

Another point ..how recent was the MOT...because if it was recent then the vehicle should never have passed and the matter should be reported to the appropriate authority....think they are now called VOSA?

Just to add I had this problem a few years ago ...but didn't suffer the sort of abuse that has come your way...the dealer gave way after I threatened legal action.and carried out the necessary repair..it was a failed ABS sensor.

Best of luck with this issue....have you any friends that look like they can handle themselves...or maybe you have that menacing look...LOL...and take then to the garage to have a quiet chat with the dealer...about your legal rights of course.

tom2000000

Hi guys Thanks for your help. The warranty was directly from his garage, … Hi guys Thanks for your help. The warranty was directly from his garage, Its just a written agreement signed by both me and him.It excludes, so things, but not what I have mentioned above.I have the safety inspection sheet from renault. The brakes are marked as requiring uregent attention! I need the work doing asap, but if I pay for it my self could i try and claim my money back from him? Its gunna cost about £500!Oh yeah, and when I bought it he told me it was fully serviced, he didnt mention any faults and he put his stamp in the book!


shame you cannot do the work yourself...£500 seems OTT....if it's just the front discs and pads you shoukld be able to get the parts for about £75...I recently replaced pads and discs on a friend's Laguna....repairs at a main dealer are going to be expensive so my advice is to get some quotes from small independent garages.

Seek advice URGENTLY from CA & Trasing Standards, but basically, you will be told to write him a letter telling him that you're rejecting the car as 'not fit for purpose', enclosing the garage report to prove it.

Offer him the opportunity to fix the problems or to offer you a full refund. Tell him that if he refuses to do either then you will have the repairs carried out at his expense, suing him via the small claims court for full costs.

Mention that this is as advised by Trading Standards and CA & he will soon back down (if Trading Standards get involved they can get him shut down eventually & he won't want that!).

cis_groupie

Seek advice URGENTLY from CA & Trasing Standards, but basically, you will … Seek advice URGENTLY from CA & Trasing Standards, but basically, you will be told to write him a letter telling him that you're rejecting the car as 'not fit for purpose', enclosing the garage report to prove it.Offer him the opportunity to fix the problems or to offer you a full refund. Tell him that if he refuses to do either then you will have the repairs carried out at his expense, suing him via the small claims court for full costs.Mention that this is as advised by Trading Standards and CA & he will soon back down (if Trading Standards get involved they can get him shut down eventually & he won't want that!).



Sounds like good advice to me!

Banned

Sometimes car dealerships make more money leasing cars than selling them. Pushing cars out the door isn't always enough. Margins are tight and profits are slim so some dealerships do their best to herd car buyers towards a leasing option car sales Sheffield

Just a quickie, is the warranty direct from the seller? The last time I bought a used car the warranty was from a thirdy party, bought and paid for by the seller but any issues I had were to be taken up with the third party warranty provider. I got a little booklet thingy with what it would cover and what it would not...

EDIT: Just read what you've said before about it being directly between the two of you. Sorry, sounds like a lot of stress or expense is coming your way.
Edited by: "FrootCake" 12th Jan 2011

Sloth/Mod

Why bump threads that are nearly 4 years old???

[img]t1.gstatic.com/images?q=tbn:ANd9GcTvXki417gislF-8wqOsRDK_LzJpC4vLHEQ-eczxAzvmJsOXbpH[/img]

Banned

FrootCake

Just a quickie, is the warranty direct from the seller? The last time I … Just a quickie, is the warranty direct from the seller? The last time I bought a used car the warranty was from a thirdy party, bought and paid for by the seller but any issues I had were to be taken up with the third party warranty provider. I got a little booklet thingy with what it would cover and what it would not...EDIT: Just read what you've said before about it being directly between the two of you. Sorry, sounds like a lot of stress or expense is coming your way.



think he may just have sorted something or gave up by now

lol, hadn't noticed how old it was. Where did it come from?

I wonder if the OP still posts here and what happened in the end?

Maybe I should PM him/her ;-)
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