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    HELP! ebay posting problem

    sold an item on ebay... i paid the postage by paypal and sent on the same date on 2nd march by first class, however i didn't get the stamp from post office to prove the posting. today the buyer said she stil haven't received the item.
    i sold many items before but never experienced this kind of situation... what should i do? should i refund? can i still make claim from post office?
    thanks for any help!!!!

    10 Comments

    Banned

    you will have to refund, and no you cant claim from rm

    Banned

    im afraid you will have to refund, proof of posting wasnt much use anyway, the only way to protect yourself is recorded delivery, standard proof of posting, if that gets lost will still make you liable to the seller, and ebay will side with them anyway

    sassie;8050235

    you will have to refund, and no you cant claim from rm



    +1

    I NEVER send anything without obtaining a proof of postage, it doesn't cost that much extra to send recorded in comparison to what you can lose due to buyer claiming non receipt of item :oops: !

    You can get (free) proof of posting and its covered upto £33 but you must keep the reciept as proof. Recorded delivery is insured as well and you can pay extra to get more cover. You are able to track your item and the seller must sign for it.

    The item isn't classed as lost yet.

    Tell the buyer that the item isn't classed as lost until the 15th working day after the due delivery date has passed, as set out by Royal Mail's terms, Paypal know this too. I have items turn up at the destination within this time. Is the item a larger than letter box sized package? some posties don't leave a 'While you were out card' so get the buyer to check at the depot.

    As much as it is a pain as we all like our packages here the following day you are reliant on Royal Mail to promptly deliver the item. Delivery time or delays are not your fault or something you can be blamed for as set out by ebays DSR rating rules ]here

    If the buyer gives you any grief just let them raise a dispute, if they threaten you, as Paypal will make them wait anyway, which hopefully will cover your deliver period.

    acer45s;8050536

    You can get (free) proof of posting and its covered upto £33 but you must … You can get (free) proof of posting and its covered upto £33 but you must keep the reciept as proof. Recorded delivery is insured as well and you can pay extra to get more cover. You are able to track your item and the seller must sign for it.



    Free proof of posting is currently £39 (not £33) and Recorded Delivery covers you up to £39 also. You cannot pay extra to increase cover with Recorded Delivery. You also cannot track your item with Recorded Delivery; you can only check that the buyer has signed for it (not the seller??)

    Banned

    LJM

    Free proof of posting is currently £39 (not £33) and Recorded Delivery c … Free proof of posting is currently £39 (not £33) and Recorded Delivery covers you up to £39 also. You cannot pay extra to increase cover with Recorded Delivery. You also cannot track your item with Recorded Delivery; you can only check that the buyer has signed for it (not the seller??)


    £41 actually

    1st class has gone up from 39p to 41p so the compensation has too

    csiman

    £41 actually1st class has gone up from 39p to 41p so the compensation has … £41 actually1st class has gone up from 39p to 41p so the compensation has too



    It was £39 when they asked..............over 6 months ago. oO

    Banned

    Syzable

    It was £39 when they asked..............over 6 months ago. oO


    lol - damn hukd bug I guess. This was on page 6 when I was scrolling down oO

    csiman

    lol - damn hukd bug I guess. This was on page 6 when I was scrolling down … lol - damn hukd bug I guess. This was on page 6 when I was scrolling down oO



    There has been some new members stealth bumping threads this morning. Guessing their posts haven't appeared as they are in the moderation queue.
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