Help - eBay/PayPal Transaction

Looking for a little help with a ebay purchase.

It was for a mobile phone housing and keypad on a buy it now, I purchased it several days ago and when I recieved the item it had the casing but not the keypad.

Contacted the seller and after a few days he has replied that I should send it back and they will organize a replacement and/or refund.

There are two parts firstly, I dont think I should have to post anything back at my cost due to their error/incompetance. Secondly if I send it back without creating any kind of dispute I must be putting myself at risk.

Can anyone advise on any of this?

Thanks

5 Comments

Start a paypal dispute now. It will then ask you to send the item back (recorded for the proof) and then you can get a refund. If you don't start a paypal dispute there will be risk involved.

You have to stump up the cost for postage unfortunately.......also need to send it recorded incase you have to open a dispute with paypal about it.

Banned

cant you email them back and ask them to just send the keypad?

Original Poster

sassie;4576850

cant you email them back and ask them to just send the keypad?



Thats what I've been trying but something to do with they need to send the whole thing back to the supplier - its seems weird. Might just keep it without the keypad as cant be bothered posting back etc..

crow99;4576969

Might just keep it without the keypad as cant be bothered posting back … Might just keep it without the keypad as cant be bothered posting back etc..


bingo! and the seller wins! Exactly the outcome i'd imagine they wanted:thumbsup:
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