Help getting a repair done thats out of warranty

10 replies
Found 1st Nov 2008
Ok, looking for some help getting a warranty repair on our tv that is out of warranty.
Its an LG 42"plasma, purchased from Great Universal in Feb 2007
It developed a fault of 'red snow' and was reported in july/aug 2007 to LG and GU.
LG said they would inspect the TV if we packaged it correctly, and it had to be done right or their carrier wouldnt take it.
Now, who keeps a 42" tv box in their house? We have no room and no way to package it up.
They refused to send an engineer out, so we complained to GU. Many times
Via phone calls and email. No matter what we said they wouldnt help and told us to contact LG.
They did promise to send packaging materials, but they never arrived and each time we phoned we were basically starting from the begining.
The fault is now getting to the point of really ruining our tv viewing and console gaming.
Im sure i still have a ref LG gave us when we originally reported the fault so im sure they cant deny its not a fault they are liable to fix.
I just want the right information to use to make sure i get them to fix the tv at no cost to us.
What can i quote..consumer law wise...to ensure i get decent service.
I am prepared to get the tv packaged some way or another if need be, just as long as they fix the tv.

So what do i say..how do i say it?

Please.

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10 Comments

My mate had a tv that was just out of warranty, the mad thing about it was how the wall mount bracket collapsed a while after the tv started playing up. He claimed it off his home insurance. I know it doesn't help you but goes to show it's weird how things work out sometimes!

Original Poster

im sure im covered by the 'sale of goods act', but do i speak to LG or Great Universal?

jtx;3348772

My mate had a tv that was just out of warranty, the mad thing about it … My mate had a tv that was just out of warranty, the mad thing about it was how the wall mount bracket collapsed a while after the tv started playing up. He claimed it off his home insurance. I know it doesn't help you but goes to show it's weird how things work out sometimes!



Sorry? Didnt realise we knew each other:p

Thats the sort of thing that I would do, errrrm I mean "misfortune" that would happen to me:whistling::whistling::whistling:

Banned

The contract you have is with Great Universal

Did you go direct to LG when it developed a fault - or did they tell you to do so? That may make a difference.

However, a Plasma TV developed a fault within the original warrenty period and hasnt been dealt with. The excuse they have given is laughable.

Contact Great Universal. Tell them the details and state that you are disatisfied that a repair hasnt been carried out in a reasonable time and ask for a refund in accordance with the sale of goods act.

they wont repair usually with a plasma they normally give you a straight swap not many repairable parts to it (well thats what they said when they gave us a new one!!)

shanecr;3348809

im sure im covered by the 'sale of goods act', but do i speak to LG or … im sure im covered by the 'sale of goods act', but do i speak to LG or Great Universal?



I think GU are responsible as your "contract" is with GU as you bought the tv from them. I think there is something on the AVforums about this - I'll have a look...

under the SOG Act the responsible party is GU.

See:

[url]www.berr.gov.uk/consumers/fact-sheets/page38311.html[/url]


the full act is] here

You are still covered by your expired warranty as it was reported before it expired and nothing done about it.

after six months the onus is on you to prove a fault and you are not entitled to a refund, but you are entitled to a repair or replacement (their choice).
usually the only way to get "compensation" is if they don't repair/replace it, or carry out such without great inconvenience to you and then you have to sue, cos you can't sue in county court for a tv only cash.
You must notify GU of all actions ie if they feel you have misdiagnosed the problem and want an engineers report you must tell them they may have to pay for it in with court costs etc.
If no satisfaction from them a recorded delivery letter giving them reasonable time(say 2 wks?) to sort it before court action is taken

oh and its important that you tell them your claim is under the Sale Of Goods Act (As Amended) NOT their warrenty!!!

Original Poster

Thanks for the info people. Rep will be handed out. I know the problem with the tv, its the Y control board. We always dealt with GU first but they insisted that we speak to LG, even though i remember telling them they had to deal with it as we bought it from them.
I will contact them monday, state the existing fault, quote sale of goods act, i want them to have repaired or replaced. The repair ref from LG should be enough to show that the fault has pretty much always been there.
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