Help! Leaking Underground Pipe! Any ideas?

We have discovered that the cold water pipe serving the downstairs toilet is leaking!
The water is seeping out between the floor and tiled wall which suggests to me that the leak originates in the pipe underneath the concrete!
Realise that this could be a house insurance job.
Any ideas?
Also if we start to dig and try to resolve the problem ourselves would this invalidate a home insurance claim should we be unable to locate and mend the leak?
Thanks!

9 Comments

insurance helpline will send smeone -well ours did-and they repaired it and then we claimed for the damage. Call them now before it gets worse!

you have to make sure your pipes are covered not all policies do!!

Original Poster

We have called them, but they said it would be 2 days before anyone contacts us to look at it. The temptation is to get digging as can't bear to sit and do nothing about it!

foxymissroxy;3310967

you have to make sure your pipes are covered not all policies do!!



it may not be covered for the repair but the damage should. We had to pay £5 for the repair and the £15000 was paid by the insurance:thumbsup:

THREEMANDE;3310980

We have called them, but they said it would be 2 days before anyone … We have called them, but they said it would be 2 days before anyone contacts us to look at it. The temptation is to get digging as can't bear to sit and do nothing about it!



call them back and ask them would they like a bigger bill? the more it leaks the more damage. Which company is your insurance with?? we had a man out within an hour (lloydstsb)

Original Poster

louloo;3310992

call them back and ask them would they like a bigger bill? the more it … call them back and ask them would they like a bigger bill? the more it leaks the more damage. Which company is your insurance with?? we had a man out within an hour (lloydstsb)



We are with Marks and Spencer, they use a claims handling company called 'Asprea' Googled them last night and an MSE forum had a few nasty things to say about them!

Turn off at the stopcock and try to trace where the pipe is coming from.

Original Poster

owlass;3311202

Turn off at the stopcock and try to trace where the pipe is coming from.



Easier said than done! This supply is a spur off the main supply into the house so the only way we can isolate it is out in the road:? The pipe 'appears' out of the concrete in the downstairs toilet (which used to be the outside toilet!)

THREEMANDE;3311271

Easier said than done! This supply is a spur off the main supply into the … Easier said than done! This supply is a spur off the main supply into the house so the only way we can isolate it is out in the road:? The pipe 'appears' out of the concrete in the downstairs toilet (which used to be the outside toilet!)




Turn it off in the road then.

It's probably where copper pipe has been joined on to the old lead pipe.
Start digging if ya want but it could be 1 metre down :thinking:
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