Help: Lost Game in the Post

Hi guys, I sold Final Fantasy 9 the other week on ebay for £23 and posted it the next day. The guy still hasn't recieved the game (bearing in mind I posted on the 10th of december), what should I do? Paypal have already issued a refund from my paypal account, meaning I have negative funds in my account! So at the moment I'm £23 down and without the game!

14 Comments

Did you get proof of postage when you sent it?

Paypal/Ebay are scum. Just so you know.

Original Poster

houseofhunters;7445274

Did you get proof of postage when you sent it?



Nope, stupid mistake. Just got a receipt for the payment

iNSOMANiAC;7445300

Paypal/Ebay are scum. Just so you know.



I couldn't agree more.

iNSOMANiAC;7445300

Paypal/Ebay are scum. Just so you know.



I'd tend to agree but in this case it's royal mail that's at fault for not delivering the game.

Dec_Carr;7445306

Nope, stupid mistake. Just got a receipt for the payment



I think you are pretty much shafted then. Although Royal Mail dont make it easy to claim, I have done it a couple of times and they have paid up in the end. without proof of postage i doubt you would be able to claim.

Original Poster

houseofhunters;7445345

I think you are pretty much shafted then. Although Royal Mail dont make … I think you are pretty much shafted then. Although Royal Mail dont make it easy to claim, I have done it a couple of times and they have paid up in the end. without proof of postage i doubt you would be able to claim.



im on the phone with them now and they have other ways for me to prove it, i.e date of postage, reciept of postage, payees address etc. so hopefully i should be ok but it'll probably take ages

Don't take no for an answer, Good Luck:)

as above, without proof of postage theres not much you can do to resolve the matter quickly

Banned

the receipt is the proof of postage isnt it? Dont think they issue special PoP slips these days.

csiman;7448956

the receipt is the proof of postage isnt it? Dont think they issue … the receipt is the proof of postage isnt it? Dont think they issue special PoP slips these days.



Correct, but i think you get a much lower level of compensation compared to recorded.

Banned

DarkKnight;7449001

Correct, but i think you get a much lower level of compensation compared … Correct, but i think you get a much lower level of compensation compared to recorded.


incorrect- Same level is paid (max £39 for 1st class)

Available Compensation for Lost items


Compensation available for lost items
1st Class

For stamped and metered items a postage refund plus compensation on the basis of actual loss, where evidence of posting and evidence of value can be provided. This compensation is subject to the maximum payable being the lower of the market value of the item and statutory maximum of 100 x 1st Class stamps at the first weight step.

Postage refund (a minimum payment of 6 x 1st Class letter stamps at the first weight step) shall be payable where only basic evidence is provided or the item is of no intrinsic value.

Claims must be submitted within 12 months of posting.
Articles For The BlindLevel of compensation is same as 1st Class. See above for details
2nd ClassLevel of compensation is same as 1st Class. See above for detailsRecorded Signed For™Level of compensation is same as 1st Class. See above for detailsStandard ParcelsBasic level of compensation is same as 1st Class. See above for details.

Enhanced compensation above the statutory maximum is available at time of purchase for £100, £250 or £500 at an additional cost. Redirected Mail – sent using the above servicesLevel of compensation is same as 1st Class.See above for detailsSpecial DeliveryBasic compensation for actual loss:Up to £50 for the 9am service and £500 for the Next Day (by 1pm) service or the market value whichever is the lower and the fee repaid.

Enhanced compensation is available at time of purchase for £1,000 or £2,500 at an additional cost.Evidence of posting is required. Claims must be submitted within 12 months of posting.

Consequential Loss for up to £10,000 is available to purchase at the time of posting at an additional cost. Evidence of Consequential Loss purchase is required. Claims must be submitted within 14 days of posting.

Banned

Royal mail dont make it easy - trust me. They'll say they will contact you up to 16 weeks. They never do so you contact them (again), any calls/emails between the 16 week gap you'll just be told to wait. Phone call/email after email and eventually in a couple of months you may get a refund. Good luck ! rather you than me mate, a long, frustrating process

Banned

ryman1000;7454714

Royal mail dont make it easy - trust me. They'll say they will contact … Royal mail dont make it easy - trust me. They'll say they will contact you up to 16 weeks. They never do so you contact them (again), any calls/emails between the 16 week gap you'll just be told to wait. Phone call/email after email and eventually in a couple of months you may get a refund. Good luck ! rather you than me mate, a long, frustrating process


+1

took me 4/5 phone calls and 4 letters to get my compensation.
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