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    help my laptop got a virus

    it wont let me open my internet security its really slow and pop up keep popping up to try and get me to buy their anti-virus software,how can i remove it please?

    19 Comments

    Download Malwarebytes on another machine, and install it to your laptop.
    Run it, and it should clear it up.

    If it is system tools here are 2 previous threads with all the suggestions,. The length of the threads may indicate how difficult it is to get rid of.
    My advice is to just save your energy, wipe your hard drive and reinstall windws.



    hotukdeals.com/mis…307

    hotukdeals.com/mis…136

    i had the system tools virus twice last weekend both times straight after my daughter had used my laptop.
    malware bytes did nothing at all
    the first time super anti spyware fixed it
    the second time i had it nothing seemed to be getting rid of it. then tried combofix and it worked.
    good luck this virus nasty!

    deek72

    If it is system tools here are 2 previous threads with all the … If it is system tools here are 2 previous threads with all the suggestions,. The length of the threads may indicate how difficult it is to get rid of. My advice is to just save your energy, wipe your hard drive and reinstall windws. http://www.hotukdeals.com/misc/need-help-urgently-computer-virus/870307http://www.hotukdeals.com/misc/virus-help/846136



    i was about to wipe my computer like you suggested but tried combofix as a last resort. worked a treat

    missp27

    i was about to wipe my computer like you suggested but tried combofix as … i was about to wipe my computer like you suggested but tried combofix as a last resort. worked a treat


    Glad you sorted it. I tried both of those with no luck.
    It's so annoying that they are allowed to get away with these scams. Grrrrrrr

    I had the same one last weekend too. no idea where it came from!

    Original Poster

    it came from fb yes its the dreaded system tools im having a job just getting back on to this thread so it will prob take me all day trying to get rid of it
    thanks for help

    edjaned

    it came from fb yes its the dreaded system tools im having a job just … it came from fb yes its the dreaded system tools im having a job just getting back on to this thread so it will prob take me all day trying to get rid of itthanks for help


    try combofix took 20 minutes to get rid of it

    Original Poster

    im trying to open the combofix page now but its so slow
    hope it works

    good luck!

    what you need to do is use another PC if you can and download RKILL to kill the virus startup processes. Start the PC is Safe Mode, use RKILL, then use either Malwarebytes or Superantispyware.

    You could also go to I think ALL USERS - APP DATA and delete any folder that has random alphanumeric characters.

    Edit the registry (if you dare) go to HKEY_CURRENT_USER and locate the runonce, look for again random alphanumeric characters and delete...This is all from memory so double check everything I have said before you do this...Last thing I need is an invoice from you because I suggested something and it was wrong lol

    what security were you using that let this thru?

    I had a virus few weeks ago- I used Combofix and that sorted it no probs.
    x

    What is the fake virus program popup called?

    Sometimes fixes are brought out to remove specific popups as I had to talk my younger brother through removing one (over the phone) that locked up his computer behind a fake antivirus start screen demanding money to unlock it.
    Edited by: "Ungreat" 10th Mar 2011

    Funny enough ive just had a computer in now with exactly the same nasty on it.

    Original Poster

    we got rid of it by doing a system restore to 2 days ago
    thanks for help

    combofix will sort this out, think someone from here had similair issue and I advised her to use combofix, and it got rid of the virus

    Yep didnt seem that much of a nightmare to get rid of. Booted to safe mode under admin account - ran RKill to remove any active processes - ran combofix - done a second check with MalwareBytes - finally done a third check with Spybot.

    System now clean and back to its original state.
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