Help needed as paid for goods but never recieved

Found 29th Sep 2009
Hi there can anyone help me i ordered some pokemon cards from Phoenix games online store and this was july 27th and i have still not recieved them i asked for refund on 7/09 and was tiold would be with me in 5 days and i am still waiting.
Is there anything i can do about this the guy is totally unhelpful and hardly answers the phone or email.
I also dont want anyone else getting caught.
Thanks

4 Comments

How did you pay for them ? If on a credit card call your card company and they will reverse the transaction. If not, contact your local trading standards and they will chase the company on your behalf......you can pre-warn Phoenix Games that you will be going down that route.

Phoenix Games are only a UK partnership:

Whois Record

Domain name:
phoenix-games.co.uk

Registrant:
Phoenix Games

Registrant type:
UK Partnership

Registrant's address:
51
Church Gate
Leicester
LE1 3AL
United Kingdom

Registrar:
1 & 1 Internet AG [Tag = SCHLUND]
URL: registrar.1und1.info

Relevant dates:
Registered on: 17-Jan-2006
Renewal date: 17-Jan-2010
Last updated: 16-Jan-2008

Registration status:
Registered until renewal date.

Name servers:
ns59.1and1.co.uk
ns60.1and1.co.uk

If you paid via Credit Card then call your credit card company and pursue them as the seller to get them to give you a refund.

If you paid via Debit card then call your card issue and ask them to submit a dispute under the Debit Card Scheme.

If it was paid via PayPal then see if you can still file a claim.


If you paid via any other means then your chances of getting your money back are slim, I've been in this situation and the "Company" was an individual "trader" who was being investigated by Trading Standard.

Make a complaint to them and ask them to contact the company on your behalf.

If you send me details of what was ordered when and by who and which means i can nip into them when im next in town if you like? im going tomorrow i think. Let me know and ill get something sorted

Original Poster

cheepaschippies;6438456

If you send me details of what was ordered when and by who and which … If you send me details of what was ordered when and by who and which means i can nip into them when im next in town if you like? im going tomorrow i think. Let me know and ill get something sorted




Hiya thanks for that but someone has already done that and it hasnt made any difference kind of you though
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