help needed please help the store is debenhams

8 replies
Found 3rd Sep 2009
hi all

Hope you are all well.

I have made a massive mistake on an internet order i acdientally put down the wrong number of the delivery address i contacted the company and because 30 min had passed they can not change the order or cancel it :0( they told me to contact the person at the incorrect address

i contacted my credit card who said they can not cancel it either

where do i stand guys please help me

8 Comments

That's strange because that order should have not gone though the address should match your card,
or is that debit cards only.

why don't you try contacting the person at the 'wrong' address- when you say u put the wrong number down- it;s still on ur road is it not? im surprised.
why are debenhams being so off abt it?! im quite shocked- it's an easy-ish mistake to make

didn't you post this dilemma on here a few hours ago too?

If it hasn't been dispatched then I would get back on the phone to Debenhams and see if a manager can do something more to help.

if you :managed to speak to someone in customer services half an hour after placing order - they could have easily put a tag on order

ring again 1st thing tomorrow - cancelling and reordering -thats what c/s should have done in first place:thumbsup:

Hi, I just got this from there site.

Can I change my order?
We are unable to amend your order, however, it may be possible for us to cancel your order on your behalf prior to despatch. Please call our Customer Services as soon as practically possible on 0845 605 5044. Once the item is despatched, we cannot cancel your order. You have up to 28 days to return your item for a full refund (upholstery and furniture excluded).

Original Poster

allycat38;6201073

Hi, I just got this from there site.Can I change my order?We are unable … Hi, I just got this from there site.Can I change my order?We are unable to amend your order, however, it may be possible for us to cancel your order on your behalf prior to despatch. Please call our Customer Services as soon as practically possible on 0845 605 5044. Once the item is despatched, we cannot cancel your order. You have up to 28 days to return your item for a full refund (upholstery and furniture excluded).



Cheers for this :thumbsup:

Original Poster

where abouts does it say that please allycat

[URL="www.debenhams.com/webapp/wcs/stores/servlet/category_10001_10001_18695_-1"]www.debenhams.com/webapp/wcs/stores/servlet/category_10001_10001_18695_-1[/URL]
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