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    help needed to get a refund from cdiscount

    they have had my money now since 16/10/09 and you could not supply the tv that i orderd.
    i have phoned on numerous occasions asking for my order to be cancelled .
    each time i was told it would take 3 to 5 working days .
    this never happend so i emailed them and now they have replied telling me they are going to take another 30 days to give me my money back .
    i bought the tv on a debit card for £439 so its a lot of money to me and i have no tv to watch
    now for nearly a month.
    any ideas of what to do next would be appreciated

    14 Comments

    Sorry man, if it is a DEBIT card you are probably shafted.
    Best to ask your bank though, I belive some run a compensation scheme for things like this.

    have u contacted your bank?

    Contact your bank?
    PS wrong section.

    Ooopppsss , its in wrong section, don't think anyone would go for this deal

    Have been lots posted about them you need to contact your bank about the money but witha debit card not much hope sotty

    Aww man. it doesn't look hopeful

    Best to try your bank and see if they will help you.

    THis might be a silly question OP,but you do know they have gone into liquidation don't you ?

    Good look is what I say - I had to put in a fraud request with my CC company when they didn't refund two returned TV's.

    No matter how many times I emailed and phoned them!!

    And this was when they were still in business...

    Banned

    sorry but you have probably lost your money but may get some small amount back as you will be a creditor at the back of a very long line

    lesson to be learnt here is always use a credit card for large online purchases (over £100).

    Yes. Always use a credit card. Sorry to be wise after the event.

    If its a VISA Debit card you will be covered

    deanos;6846772

    If its a VISA Debit card you will be covered



    thats not true a have a visa debit and when i rang halifax they told me there is nothing they can do and that was with the stupid order from dell that i cancelled before they shipped

    A VISA deit card is treated in the same way as a credit card, they ae fobbing you off

    news.bbc.co.uk/1/h…stm

    deanos;6846853

    A VISA deit card is treated in the same way as a credit card, they ae … A VISA deit card is treated in the same way as a credit card, they ae fobbing you offhttp://news.bbc.co.uk/1/hi/programmes/working_lunch/7347146.stm



    Well thats just poo, they told me they couldn't do anything but im saving that link for future. Cheers

    I'm fairly lucky as I ordered a Samsung HT-Z220 from them on the 3rd of November which arrived on the 6th after me trying to cancel it (It was cancelled but they still sent it out)

    All things considered I'm glad they didn't cancel the order as I would be lucky to see the money back.
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