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    help needed virgin megastore/zavvi order

    hiya i need a bit of help or advice i brought games off there website 25/8/07 i never did recieve my goods in which i phoned them and they said one of the games was now not available wii cars??? and the korinipa game was in stock and they would send it out asap that was over month ago now still had no game now ive sent numerous emails plus left message on customer service answer phone in which they said they would return my call now i can seem to get in touch with them at all not by phone email or anything phone line seems to be now dead to there customer service!!! i really think this company is apauling its now been over 3 months and still had no order?? anyone suggest what i can do now or maybe someone has a new number i can use ive tried 08457 2777447 and when got through before just states noone can answer phone please leave message??

    6 Comments

    Original Poster

    Noone??

    Banned

    I have had loads of trouble, some items as far back as September. With lots of emails I ended up with £20 extra in vouchers and now I noticed them credit my account two extra £5's after sending a letter. Also one of the games that was from September just turned up today.

    Write them a letter. Although I received no reply from this, I have somehow ended up £30 better off:-D

    Hi Angel
    there's a seperate thread about Zavvi here : hotukdeals.com/for…798

    With regards to your problems there is no easy answer I'm afraid. They really are pretty awful at the moment in my opinion and i won't be using them again until they sort themselves out.

    You can try emailing them at [email protected] or even the old email address which [email protected]

    Other than that it's keep trying the help webform through the site online or that damn telephone number that doesn't get answered !!

    Last resort is writing a letter to head office. The address is on the website. I'll try and find it for you and post it back here.

    Good luck

    zavvi entertainment group
    Customer Services
    The School House
    50 Brook Green
    London
    W6 7RR



    edit. added address

    Prissymiss

    I have had loads of trouble, some items as far back as September. With … I have had loads of trouble, some items as far back as September. With lots of emails I ended up with £20 extra in vouchers and now I noticed them credit my account two extra £5's after sending a letter. Also one of the games that was from September just turned up today.Write them a letter. Although I received no reply from this, I have somehow ended up £30 better off:-D



    You're one of the lucky ones prissy, well done

    ( was writing my answer as you posted )

    reference the added address above.

    If you write to them include every detail you have and send it to customer services and also send a copy to Simon Douglas M.D.

    That should wake them up !!

    Original Poster

    ok thanks for all the help ill get pen and paper out to maybe i can get somewhere with that thanks for all the email addys too as ive only tried one on website
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