Help! none of the icons work on my windows 10 desktop

21 replies
Found 22nd Sep 2016
Turned on pc lenovo H50. Went to Firefox. Screen froze.
None of the icons work using mouse except to open the menu using right click but the buttons will not activate using left click. Keyboard works.

I have rebooted and starts fine but slower than normal.

I am unable to open anything at all to run diagnostics or advanced system care.

None of the icons work, even task manager will not open, just goes back to desktop.

Any help appreciated.

21 Comments

Can you run your virus killer and malware program in safe mode? I assume you have both?

goggles windows 10 media creation tool.
download and create a bootable window 10 usb.
now connect to faulty computer and boot to usb and reinstall it with fresh copy.
should sort it but will wipe everything

Original Poster

I don't know how to open in safe mode. Keyboard works but that is about all.

Original Poster

ryan_donaghy1

goggles windows 10 media creation tool.download and create a bootable … goggles windows 10 media creation tool.download and create a bootable window 10 usb.now connect to faulty computer and boot to usb and reinstall it with fresh copy.should sort it but will wipe everything


Unable to access the icons to do any of that.

Can you start task manager with: ctrl+shift+ESC? I had a similar issue, if it is not a virus/malware. I needed to run a power shell command which reloaded all the apps... can be found on many YouTube video.

hold shift and shut down
keep holding on startup then in recovery menu reset your pc

From your description hard to tell exactly, but I used this. home.bt.com/tec…532

It's funny but when my laptop was recently updated to Windows 10 it did this also for a while....maybe about 2 weeks but sorted itself out after another auto software update.
I couldn't even shut mine down as all the desktop icons disappeared and only by right clicking the home button could I turn the laptop off.
Hopefully it should sort itself out

Original Poster

Let me try some of those and get back to you. Thanks

Original Poster

ryan_donaghy1

hold shift and shut downkeep holding on startup then in recovery menu … hold shift and shut downkeep holding on startup then in recovery menu reset your pc


No recovery menu popped up

Original Poster

Ooh, getting somewhere now! Got into troubleshooting and now carrying out system restore.

Use your phone or what ever your using to type in here and Google your laptop and how to boot in safe mode with that model, simple,
You never answered.... Are you running a virus killer and malware killer? If not it would explain a lot, more info on things like this will help people understand what went wrong, or is it simply straight after you updated to win 10?

system restore will not remove a virus only a reset will

Had the same thing on a toshiba windows laptop 4 years ago. Tried everything mouse would move about just couldnt click on anything.

Eventually i lost it smashed it on the doorstep and bought a macbook lol

Im interested to see how easy the fix is we laugh about it now but the wife was ragin at the time as the laptop was about 400 quid at the time lol

Original Poster

Two things
1) next time try another mouse!!! Looks as if the right button does not work. Just used another mouse and that works fine.
2) "could not load xpcom" message came up when opening Firefox. Looks like that caused the problem.

Yes I do have malware and anti virus.

Just downloading Firefox and will report back if mouse is fine.

Really appreciate the help.

I had the same thing with an windows update a week ago but shutting down windows and restarting kicked it into configuring updates and fixed it.

Mighty -Mo

Two things 1) next time try another mouse!!! Looks as if the right … Two things 1) next time try another mouse!!! Looks as if the right button does not work. Just used another mouse and that works fine. 2) "could not load xpcom" message came up when opening Firefox. Looks like that caused the problem. Yes I do have malware and anti virus. Just downloading Firefox and will report back if mouse is fine. Really appreciate the help.



Lol mine was a laptop but i guess it could of been the trackpad.

ryan_donaghy1

system restore will not remove a virus only a reset will



​Or maybe a anti virus or malware remover? Saying he needs to reset his pc is a little extreme don't you think?

westy125

​Or maybe a anti virus or malware remover? Saying he needs to reset his p … ​Or maybe a anti virus or malware remover? Saying he needs to reset his pc is a little extreme don't you think?


http://images.memes.com/meme/556798

Not even close (_;)

Original Poster

Simple answer was the mouse had stopped working with new windows 10 update
Ironically it's a Microsoft mouse

Mighty -Mo

Simple answer was the mouse had stopped working with new windows 10 … Simple answer was the mouse had stopped working with new windows 10 update Ironically it's a Microsoft mouse


The mouse didn't stop working, the OS just decided to blatantly ignore your left clicking. A bit like when you cat decides to ignore you, it's doesn't lose its hearing, just decides it can't be bothered.

https://s-media-cache-ak0.pinimg.com/564x/2e/85/92/2e8592aed6b693523df29a0c6d5602a2.jpg
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