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    My sister noticed a strange payment from her paypal account £65 taken by Guthy-Renker UK Limited. Then when i login her account it seems to be canceled with a line through it. Does this mean her password has been hacked and needs to change ( do that monthly anyway)

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    dougle34

    My sister noticed a strange payment from her paypal account £65 … My sister noticed a strange payment from her paypal account £65 taken by Guthy-Renker UK Limited. Then when i login her account it seems to be canceled with a line through it. Does this mean her password has been hacked and needs to change ( do that monthly anyway)



    Is the balance as it should be?

    Emails from them alerting you to a potential problem?

    Yes, I'd change passwords immediately, regardless of answers to above.

    ask paypal ?

    They seem to sell beauty products, as your sister signed up for a "free trial" for something? I would change password for sure though
    Edited by: "LillyM" 6th Jan

    I bought something off them from one of those special tv ad's I saw on a shopping channel and it turned out to be a subscription rather than a one off which I thought it was

    change her passwords asap

    JCO83 is on the money, she has bought something and not read the small print and in making the purchase she has also agreed to a subscription.

    I used to work for them. Company is a ripoff. They sell various products and have a long-ass script at the end of the call basically telling you that you are signed up to receive them every month and payment will be taken from the payment method you used. I believe the script is designed so you stop listening half way through, then your next 'purchase' comes as a surprise. They won't even let you cancel it there and then, you have to call the customer service department later. Don't deal with this company!
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