help please amazon order

hi i ordered a pair of timberland boots from amazon and havnt recieved them yet i went into my account and tried to track bu tit says they have been delivered???
i cant find anywhere to report a package missing? does anyone know how i can do tis any answers appreciated thanks
kerryx

8 Comments

I think you have to ring them up, i had to do that early last year! What makes me laugh is they say that the parcel has been signed for and alarms start to ring but if it is returned to the wharehouse the goods return guy has signed for it!? Good luck

Original Poster

:thumbsup:ok thanks ill try to find a number rep added

Talk to Us!


Get express Customer Service by phone by calling us on Freephone

0800 496 1081

Calls from the UK are free.

Our agents are available Mon - Sat, 08.00 - 18.00, local UK time.




International customers can reach us at 0044 (0) 207 084 7911

Call charges will vary. Please contact your service provider for details.

When does it say it was delivered? If you had the supersave delivery then it can take up to a week from the despatch date.

Chase them for a POD (Proof of Delivery) which will say who signed for them and when. That should be a good starting point.
amazon may not help much if it was from a marketplace seller (i.e. not direct from amazon)

Good luck

if they have delivered on the status it will also have the tracking number so you contact the carrier direct

Original Poster

hi thansk for response it says it was delivered on the 28th and it was direct from amazon rep added to u all

They did this to me last year. Found the package a few days later thrown over the wall into next doors garden!
Post a comment
Avatar
@
    Text
    Top Discussions
    1. mail on sunday comp - win a £3,000 thomas cook gift e-card33
    2. DICKINSONS REAL DEAL £25,000 COMPETITION22
    3. Win a Free minion usb stick1111
    4. Tv choice magazine Issue 391515

    See more discussions