Help please - Gas / Electricity Bill

45 replies
Found 13th Jan 2010
We moved into a new house around 16 months ago, similar size to my previous property.. Gas central heating, 3 bedroom semi detached.. etc

My previous house i was spending

Gas: £34 a month on average
Electricity: £40-50 a month on average

My wife spent majority of the time working from home then to.

My new house i'm spending:

Gas: £100-110 a month a month on average
Electricity: £100-110 a month on average

All based on meter readings, not estimates.

Now we've had a son since then - but generally put the heating on the same amount as our previous house.. Just wrapping up warn, to be cheaper. We use our tumble dryer around once a week - mostly using radiators in house when we have it on between 4pm - 7/8pm.

British gas said that the consumption of previous people in the house, was allot lower.. Considerabley so.

They also couldnt example why our consumption was so high, even they said it was verging on the ridiculas. We'd have to have everything, almost all the time. Plus couldnt explain our both our gas and electricity consumption have tripled from one house to the other.

Anyone been in a similar situation? What was the cause of it? etc..

Just seems mad.

I could understand it being a faulty meter if one of the bills were high - but for both electricity and gas to be so high.. It's unlikely that they'd both be faulty.

43 Comments

It's not how much you pay monthly that's significant its the pence per unit.

Look at your bills,how much do you pay ?

Things to consider: are you with same supplier? if you can check to see what they are charging per unit of gas or electric! with the gas check readings on a daily basis! I was advised to do this once to ensure there was no leak!

If you are not happy insist they come and have a look at the meters!

Hope that helps!

Original Poster

deb8z;7530531

It's not how much you pay monthly that's significant its the pence per … It's not how much you pay monthly that's significant its the pence per unit.Look at your bills,how much do you pay ?



Don't have bills to hand atm, but will do later on.. Altho British gas seemed to there think was nowt wrong with the readings (as they have come to our house) and the bills themselves.

But even they agreed - seemed like something dodgy was going on based on our previous consumption and previous tennants before us consumption

leecroot;7530567

Things to consider: are you with same supplier? if you can check to see … Things to consider: are you with same supplier? if you can check to see what they are charging per unit of gas or electric! with the gas check readings on a daily basis! I was advised to do this once to ensure there was no leak!If you are not happy insist they come and have a look at the meters!Hope that helps!



Will do - i will post details here around 6pm of what im paying per unit etc.

I'm with British Gas for both Gas and Electricity - like i have been with my previous 2 properties.

Are you on a pre-payment meter? Or is it a different kind of boiler from your old house? We still have an old back boiler and I know they're around 30 % dearer to run. May be an idea to check what they're billing you by as there was a report on them billing people based on having the new type meters but had the old cubic meter or something like that ,may be able to find more info on a search.

The house im in at the moment is kind of the same. I moved from a 2 bedroom house 3 years ago that i was paying £40 a month for electric as i had oil central heating and open fires. I moved to a smaller 2 bedroomed house a few miles away with under floor central heating and suddenly my bill was £300 a month! Ive turned off all my central heating for the last year and are still paying £165 a month which i think is ridiculous seeing as we are surviving with no heating on. Our provider say that the amount is more than some businesses and that alot of others on the same estate as me have unfeasably high bills too but they wont do anything about it.

Ditch British gas asap I'm with Scottish power and they are soo much cheaper British gas are complete rip off merchants with prices I'd shop round if iwere you

Original Poster

TheJamesS;7530680

Ditch British gas asap I'm with Scottish power and they are soo much … Ditch British gas asap I'm with Scottish power and they are soo much cheaper British gas are complete rip off merchants with prices I'd shop round if iwere you



I'm pretty happy with British Gas - plus i had a huge legal issue with them 2 years ago. Which resulted in clearing a debit and giving me a huge amount in compensation, so they pretty much do whatever i ask now and always act if i got a problem :).

Even on British Gas site - there dual fuel average for a HIGH energy user is £1560 a year, so that's £130 a month in total for both.. For a HIGH energy user on dual fuel. Now you take my bill, it's around £2500-2600... Around +£1000 a year more, than that HIGH energy user dual fuel average.. Madness

If they won't do anything then threaten them with the Ombudsman that may do the trick Especially as they've admitted that your bills are excessively high and it appears to be similar with other houses where you live.

Make sure the previous owners weren't on Economy 7 cos that's what we found the reason was when we had a big bill after we moved 2 years ago. No one was in their house during the day and they did everything at night, whereas I work from home and we all use electricity more during the day. Our bill halved when we came off that tariff and had the meter changed. But then subsequently went back up to near enough the same when the credit crunch started. We are now though with EDF for electric, but British Gas for our gas (which was high originally because there was an issue with the radiators which has been sorted since and the bill is lower.

Original Poster

osbornerayman;7530818

If they won't do anything then threaten them with the Ombudsman that may … If they won't do anything then threaten them with the Ombudsman that may do the trick Especially as they've admitted that your bills are excessively high and it appears to be similar with other houses where you live.



They take action for me - but that was after a year battle, over a £2000 bill based on incorrect readings and losing £300 payment i made to an enginner cash. Which i had a receipt for.. Was insane.. But they take notice, as last time they had to wipe my account clean and give a huge wedge of compensation or i was taking it to court.

They've been reasonable - they've lowered my monthlys to what my consumption is. Keeping the debit occured through the year (as my payments were set lower), on "hold" until an investigation has been done.

bunnygirlbaby;7530887

Make sure the previous owners weren't on Economy 7 cos that's what we … Make sure the previous owners weren't on Economy 7 cos that's what we found the reason was when we had a big bill after we moved 2 years ago. No one was in their house during the day and they did everything at night, whereas I work from home and use electricity more during the day. Our bill halved when we came off that tariff. But then subsequently went back up to near enough the same when the credit crunch started.



Hmm Thanks for that bit of info.

spritey;7530743

I'm pretty happy with British Gas - plus i had a huge legal issue with … I'm pretty happy with British Gas - plus i had a huge legal issue with them 2 years ago. Which resulted in clearing a debit and giving me a huge amount in compensation, Madness



Looks like they are recouping their losses!

check your usage, i.e. Gas........ make sure all appliances are turned off, check the meter leave off for 10 mins, is the reading still the same? turn the central heating on for 30 mins check the meter afterwards, take the previous reading off the current reading then multiply by 2 for the units used per hour, do this for each appliance and you will find out what is expensive to run. you should be able to check what each appliance should cost to run. you can also do this with Electric.

I would also recommend looking at other providers.

Banned

£110 per month for electric is ridiculous but £110 for gas is about right for this time of year. Two of us in a 4 bed detached and I'm in most days. Here is our actual consumption:-

http://i280.photobucket.com/albums/kk173/csiman2/ScreenShot051.jpg

Maybe you should get an energy monitor and then switch everything off then back on one by one to see when it jumps up.

Banned

The Fox;7530920

Looks like they are recouping their losses!check your usage, i.e. … Looks like they are recouping their losses!check your usage, i.e. Gas........ make sure all appliances are turned off, check the meter leave off for 10 mins, is the reading still the same? turn the central heating on for 30 mins check the meter afterwards, take the previous reading off the current reading then multiply by 2 for the units used per hour, do this for each appliance and you will find out what is expensive to run. you should be able to check what each appliance should cost to run. you can also do this with Electric.I would also recommend looking at other providers.


Not sure what you are getting at by saying multiply your units used by 2 to get gas units used! :thinking:

To get the KWH from the units consumed you do this:-

KWH=Units used*1.02264*39.3048/3.6*2.83

Maybe you've got an electricity leak somewhere?

[QUOTE=osbornerayman;7530818]If they won't do anything then threaten them with the Ombudsman that may do the trick Especially as they've admitted that your bills are excessively high and it appears to be similar with other houses where you live. May be worth speaking to Consumer Direct as they deal with energy issues and if they can't help they will tell you who can , they're Tel No. is : 08454 040506. As I mentioned before I have an old back boiler but my bills with British Gas are appprox 250 pound for the winter quarter and that's with having the heating on most of the time.

csiman;7531039

Not sure what you are getting at by saying multiply your units used by 2 … Not sure what you are getting at by saying multiply your units used by 2 to get gas units used! :thinking:To get the KWH from the units consumed you do this:-KWH=Units used*1.02264*39.3048/3.6*2.83



i was saying run the central heating for 30 minutes therefore if you multiply x 2 it would tell your how many units used in 1 hour

osbornerayman;7531073

[QUOTE=osbornerayman;7530818]If they won't do anything then threaten them … [QUOTE=osbornerayman;7530818]If they won't do anything then threaten them with the Ombudsman that may do the trick Especially as they've admitted that your bills are excessively high and it appears to be similar with other houses where you live. May be worth speaking to Consumer Direct as they deal with energy issues and if they can't help they will tell you who can , they're Tel No. is : 08454 040506. As I mentioned before I have an old back boiler but my bills with British Gas are appprox 250 pound for the winter quarter and that's with having the heating on most of the time.



Consumer Direct will simply give a ref. number and send to Ombudsman.

Original Poster

Thanks guys - appreciate the big response to my lil problem.

What i will do - when i get home in i will put up my Gas / Electricity usage up, whatever is on the letter etc... For the last 6 months.

See what u guys make of it, because ive no idea to be honest hehe.

Thankfully my Landlord is very helpful - he's routing out his old bills for a 6 month period - so he can prove his consumption from when he lived there before me.

Original Poster

Heres details of electricity:

Sept / Oct / Dec

First 133kwh x 22.765p = £30.28
Next 2915 kWh x 9.879p = £287.97

First read:
01788 - 02206 (night)

418 kWh total day

Second read:
07744 - 10374 (Day)

2630 kWh total day

I had a very similar problem, and it turns out that my initial meter reading was incorrect so I would check this because the person taking your detail is not always sensible enough to make sure they line up with previous occupier!! It knocked £250 off my bill when they adjusted- took a while though, 6 months until I finally got through to someone who knew what they were doing, they then sorted it in about 15 mins

Banned

what do you have on elctricty, my bills are about £100 and i tumble dry everything, telly, laptops, lighting, shower etc,etc heating is gas

sassie;7532241

what do you have on elctricty, my bills are about £100 and i tumble dry … what do you have on elctricty, my bills are about £100 and i tumble dry everything, telly, laptops, lighting, shower etc,etc heating is gas



:w00t: i just looked at this & wondered why do you tumble dry your laptop & telly !! :w00t:
we are with brit gas , 3 bed detached and our last elecy bill was £79 for 3 months yep thats just over £25 a month. but our heating is oil fired which costs about 1500 litres a year that can be anything from 30p to 50p a litre (between £450-£750 ish a year). i guess we are just really carefull with our lecy, i am full time mum so am here most days using stuff during the day have plenty of tvs in the house but our appliances are all relatively new & we go for A rated as much a poss, almost every bulb in the house in low energy and we are very good at switching stuff off when not in use or rooms are empty, i didnt think it made a big diff but from what you guys are saying you spend each month i am shocked.

Banned

Benjimoron;7531051

Maybe you've got an electricity leak somewhere?



this^^^^^

check ur neighbors houses to see if they have blacked out windows and if you can smell anything green coming from their vicinity:-D

Original Poster

Hehe..

Well after checking all gas bills - i found an estimated reading... Phew... They completely cocked up...

My monthly gas bill is now £34 a month - and i am massively in credit :). Oddly aswell - exactly the same i paid / used in my previous property. So my consumption has not changed on Gas.

Unfortunately - not the cash with the electricity bill.. British gas still think something is dodgy there.. So still to look. But is very rare for a meter to be fault - very very rare...

Landlord average electricity bill was £25 a month when he lived here..

So as before my electricity:

Sept / Oct / Dec

First 133kwh x 22.765p = £30.28
Next 2915 kWh x 9.879p = £287.97

First read:
01788 - 02206 (night)

418 kWh total day

Second read:
07744 - 10374 (Day)

2630 kWh total day

Something doesn't seem right there..

Banned

spritey;7533907

Hehe..Well after checking all gas bills - i found an estimated reading... … Hehe..Well after checking all gas bills - i found an estimated reading... Phew... They completely cocked up...My monthly gas bill is now £34 a month - and i am massively in credit :). Oddly aswell - exactly the same i paid / used in my previous property. So my consumption has not changed on Gas.Unfortunately - not the cash with the electricity bill.. British gas still think something is dodgy there.. So still to look. But is very rare for a meter to be fault - very very rare... Landlord average electricity bill was £25 a month when he lived here..So as before my electricity:Sept / Oct / DecFirst 133kwh x 22.765p = £30.28Next 2915 kWh x 9.879p = £287.97First read:01788 - 02206 (night)418 kWh total daySecond read:07744 - 10374 (Day)2630 kWh total day Something doesn't seem right there..



deffo something wrong, your using what i use in a year, your economy 7 yeah, and that biill is for 3 months

Original Poster

sassie;7534348

deffo something wrong, your using what i use in a year, your economy 7 … deffo something wrong, your using what i use in a year, your economy 7 yeah, and that biill is for 3 months



Ye - i found something interesting..

On meter a red light blinks - has text by it saying 1000 / imp / kWh.

I read online that every blink of the red light meant 1 watt of electricity used.. 1000 wats = 1 kWh

So i turned everything off in the house, PC, TV, all lights.. Only things fridge, freezer, TV on stand by, sky box on stand by etc.. So essentially, everything off.

The red light was blinking once every 10/11 seconds. Still.

Calculating seconds in day, etc.. Over a period of 97 days like my last bill...

It comes to a total of 800-900 kWh of electricity every 3 months - with everything off in the house essentially..

Now that doesnt sound right does it?

I mean im looking at my yearly statement for my old house on electricity - (Not economy 7..) I used to use 900 units/kWh every 3 months!

Once i turned my PC on, TV, Sky box and 2 light bulbs.. It blinks every 4 seconds!

forums.moneysavingexpert.com/sho…061

^ thread where i read about blinking..

Original Poster

Further...

I have taken a meter reading - both day and night. At 9.45.

I have the following on:

TV
Computer / Printer
Fridge
Freezer
2 Light bulbs
Sky Box

I'm gonna wait till 11:45 before bed, take another reading and see what the consumption is. Will post here..

Anyone got any idea what a reasonable amount SHOULD be in kWh. Post here so i can compare it at 11:45, cheers.

Original Poster

Roughly - 2 kwH

Ah well!

May sound dsft but have you changed your tariff at all i.e fixed tariff.It's just that a friend of mine's elec bill suddenley went through the roof.They got British Gas to put a meter checker on and nothing wrong except a charge for £70! I suddenly had the thought and asked if they had changed their tariff and it turned out that her hubby had changed it to the fixed rate 2010 deal that was all the rage and this is up to 20p per unit dearer than standard tariff's.They checked and there was a big difference in tariff.

i wouldnt go by a red light. take a meter reading and turn everything off for half an hour and then read. watch the spiining dial too as it should stop

spritey;7534555

Ye - i found something interesting..On meter a red light blinks - has … Ye - i found something interesting..On meter a red light blinks - has text by it saying 1000 / imp / kWh.I read online that every blink of the red light meant 1 watt of electricity used.. 1000 wats = 1 kWhSo i turned everything off in the house, PC, TV, all lights.. Only things fridge, freezer, TV on stand by, sky box on stand by etc.. So essentially, everything off.The red light was blinking once every 10/11 seconds. Still.Calculating seconds in day, etc.. Over a period of 97 days like my last bill...It comes to a total of 800-900 kWh of electricity every 3 months - with everything off in the house essentially..Now that doesnt sound right does it?I mean im looking at my yearly statement for my old house on electricity - (Not economy 7..) I used to use 900 units/kWh every 3 months!Once i turned my PC on, TV, Sky box and 2 light bulbs.. It blinks every 4 seconds!http://forums.moneysavingexpert.com/showthread.html?t=1059061^ thread where i read about blinking..



Even on standby...it is using electric. You need to turn everything completely off to try this test. If the meter is still spinning it could be that your linked to someone else's property?

Original Poster

Having spoken to British Gas - i noticed something unusual.

So based on the below bill, we use 4.3kWh a day on. During the day on our day rate.. Pretty much in line with the UK average.

During the night on the night reading.. Are using 27.1 kWh per day!

See it looks like the night rate is the problem here.

Guy at work used to be a sparkie, hes gonna pop round.

But looking at it - he says 100% definite someone is drawing off my house. As to clock up that during the night is insane. Or the meter is wrong somewhere.

If your leccy meter looks like this....

http://www.explainthatstuff.com/electricitymeter2.jpg

Get it changed for one of these.....

http://farm1.static.flickr.com/201/476660042_ec4d5096d6.jpg

The digital ones are crap and the electricity companies know it.

Banned

spritey;7540304

Having spoken to British Gas - i noticed something unusual.So based on … Having spoken to British Gas - i noticed something unusual.So based on the below bill, we use 4.3kWh a day on. During the day on our day rate.. Pretty much in line with the UK average.During the night on the night reading.. Are using 27.1 kWh per day!See it looks like the night rate is the problem here.Guy at work used to be a sparkie, hes gonna pop round.But looking at it - he says 100% definite someone is drawing off my house. As to clock up that during the night is insane. Or the meter is wrong somewhere.


have a look at your neighbours roofs at night to see if you can see bright light emitting from it and no snow on it ;-)

Original Poster

csiman;7540475

have a look at your neighbours roofs at night to see if you can see … have a look at your neighbours roofs at night to see if you can see bright light emitting from it and no snow on it ;-)



Yeah been told that

Just realized i think British Gas have mixed up the day / night meter read.

Regardless tho - how on earth were using a total of 31.4kWh per day in total.. Is beyond me.

Shengis;7540367

If your leccy meter looks like this....The digital ones are crap and the … If your leccy meter looks like this....The digital ones are crap and the electricity companies know it.



Is that true? as I noticed in 3 different flats that at first each one had an old fashioned meter and I was using around £4 a week in summer and £6 in winter and after each one got a digital one in it pretty much doubled and I was just told it was because gas and electric had gone up in price.

Even 6 years ago I had one where I put pound coins in and paid £1 a week, then it was replaced and I paid £3-£5 a week but think LL was doing a con as they were his own.

ryouga;7541269

Is that true? as I noticed in 3 different flats that at first each one … Is that true? as I noticed in 3 different flats that at first each one had an old fashioned meter and I was using around £4 a week in summer and £6 in winter and after each one got a digital one in it pretty much doubled and I was just told it was because gas and electric had gone up in price.Even 6 years ago I had one where I put pound coins in and paid £1 a week, then it was replaced and I paid £3-£5 a week but think LL was doing a con as they were his own.



Well put it this way, if you query it they'll replace the meter with a mechanical one. We went from mech to dig at the old house and the leccy doubled, father in law had a bill for £1000 for 3 MONTHS usage last year, they replaced the meter with an old style one and it went back to the usual £300........

spritey;7541217

Yeah been told thatJust realized i think British Gas have mixed up the … Yeah been told thatJust realized i think British Gas have mixed up the day / night meter read.Regardless tho - how on earth were using a total of 31.4kWh per day in total.. Is beyond me.



rather than switching off your appliances you should switch off the power at your fuse box which will mean your house has absolutely nothing running in it and your meter should stop dead. If it carries on going you will know you have a dodgy meter. even when you think you have turned everything off you are still using power to fridges/freezers even your cooker clock or kettle will use a little power.

Just got my leccy bill. £175 a month :whistling: 44KW a day :lol: But then we do run 2 2KW heaters (24/7), 2 Servers(24/7), Plasma TV, I'm forever making coffee etc. On the flip side the gas bill was £2 a month PMSL. All sort of balances out
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