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    Help Please - I need my money back

    I've been royally scammed on E-Bay, and PayPal have refused my claim - twice.

    I won an auction for £200 of gift vouchers off a guy with about 75 feedback.

    I paid £169.01 through PayPal using my Barclaycard Visa. Nothing had arrived after 10 days so I filed a dispute & opened a PayPal claim. The guy produced a tracking number which showed as delivered on the Royal Mail site. When I looked at the online POD it was a name & signature I didn't know, so I queried it with Royal Mail. The local sorting office followed it up for me and rang back to say that tracking number had been delivered to No. 7 as per the address on the package (I live at No. 27). The parcel didn't have an addressee so it was delivered to my neighbour who was surprised as she hadn't ordered anything - she opened it & there was a pack of paper file dividers which she threw away.

    I rang PayPal with this information and left negative feedback on E-Bay which resulted in the guy being kicked off E-Bay, unfortunately too late to save others from falling for his scam. PayPal refused my claim, so I rang again, repeated the information and appealed their decision, saying that there were other cases the same & citing one other unhappy customer who had contacted me. They refused my claim again.

    I rang Barclaycard to try to claim it back, but they say they don't cover PayPal transactions.

    I rang PayPal again & they've said they can't help because there's a POD and they don't have the power to look beyond that.

    I can't afford to lose that money, and I can't believe I'm not protected somewhere. I really need some advise on what to do next.

    25 Comments

    Sorry to hear, theres some nasty people about. Have you tried calling Consumer Direct? They are very good and will tell you who is liable if anybody and how to go about sorting it out. If you keep them updated they will also advise you what to do next until it is sorted out. Hope this helps, Good luck

    consumerdirect.gov.uk/

    There Tel no is 08454 04 05 06

    Surely if the address is incorrect how can they claim they have POD

    Banned

    if your registered address with paypal is 27, and their POD is for No7, how can they get out of it

    not alot you can do about it i am afraid both ebay and paypal are useless although i am surprised your credit card company did not protect you. the problem is nowadays people use ebay to stripe others my last 2 items i sold both people got in contact wanting part refunds saying they wasnt as described which is rubbish but they do it coz they can. i hope you find some way in the end to get your cash back.

    the parcel prob had 27 on it so the others at no 7 have signed it will still come back as 27 i am afraid i have had this happen myself. but the neighbour has said it had paper file thingys in it so whos telling the truth is the neighbour honest.

    Original Poster

    greg_68;3562762

    Surely if the address is incorrect how can they claim they have POD




    The POD doesn't show an address - it has the matching tracking number. I suggested to PayPal that if the seller was correct then they should be able to provide a proof of posting that showed my name and my correct address. In their last e-mail PayPal claim "the seller has supplied the proof of postage associated to the tracking information mentioned above, showing that the item was correctly shipped to the following address:" I have asked for a copy of this, but haven't been sent one yet, & I'd be very surprised if there is one as others are reporting the exact same scam.

    Barclaycard don't cover paypal? What a pants credit card company they are! Every other one in every country i can think of does.. its fraud plain and simple and there is no way they can get away with not covering it.. have you checked your t&c's to see if they are talking out their butts?

    My fiance bought a coustume over halloween from ebay... we're still waiting on the costume and the re-fund!! filed a dispute with ebay and they told us to phone them.... got a hold of them the first time but now they don't answer the phone... Ended up giving up and now we're £40 out of pocket it has really put my off buy off ebay!

    bargainaholic;3562834

    The POD doesn't show an address.The local sorting office followed it up … The POD doesn't show an address.The local sorting office followed it up for me and rang back to say that tracking number had been delivered to No. 7 as per the address on the package (I live at No. 27).



    I must be missing something here, the PO state they delivered to number 7.

    I assume your seller sent it to the correct paypal address, number 27.

    Therefore the seller incorrectly addressed it to number 7?

    Banned

    issue a small claims summons against the seller for fraud.

    Banned

    greg_68;3562895

    I must be missing something here, the PO state they delivered to number … I must be missing something here, the PO state they delivered to number 7.I assume your seller sent it to the correct paypal address, number 27.Therefore the PO is wrong (and accountable IMO) to deliver it to number 7 aren't they?


    only shows 'delivered from xxxxx sorting office', not to an actual address,.

    csiman;3562905

    only shows 'delivered from xxxxx sorting office', not to an actual … only shows 'delivered from xxxxx sorting office', not to an actual address,.



    The OP states the PO admit to delivering to number 7.

    Original Poster

    The Postie remembered it - it stuck in his mind because she was so surprised to get a recorded delivery.

    Banned

    when you go to post office with a recorded delivery the address is now put inot the system manually, on the receipt it will have an address, so royal mail will know if it was addressed to No 7 or No 27, as for credit card not doing paypal i would push that, mt CC covered me on the £100 tv scam, and i paid via google, but some paid via paypal and sure there cc paid up eventually

    Beefnoodlez;3562838

    Barclaycard don't cover paypal? What a pants credit card company they … Barclaycard don't cover paypal? What a pants credit card company they are! Every other one in every country i can think of does.. its fraud plain and simple and there is no way they can get away with not covering it.. have you checked your t&c's to see if they are talking out their butts?



    None of them do. Paypal did it's job as a money laundering service for the scammer flawlessly, so there can be no valid complaint. If it had been paid directly to the scammer it would have been covered.

    Original Poster

    csiman;3562898

    issue a small claims summons against the seller for fraud.



    I'm keeping this as a last resort as I presume I've not got a true identity and address for the seller.

    Beefnoodlez;3562838

    Barclaycard don't cover paypal? What a pants credit card company they … Barclaycard don't cover paypal? What a pants credit card company they are! Every other one in every country i can think of does.. its fraud plain and simple and there is no way they can get away with not covering it.. have you checked your t&c's to see if they are talking out their butts?



    What a load of cobblers!! You have no idea what you're talking about. The credit card company's contract is with Paypal and it is not Paypal who are at fault here, hence the credit card company has no liability. I think you'll find this applies to all credit cards. If you buy an item through Paypal using your credit card you automatically lose the clause 75 cover you normally have if the seller does the dirty on you. Be aware !!

    At the risk of sounding stupid. I understand that it was delivered to wrong number house. But wouldnt it have had your name on?
    therefore the niebour shouldnt have opened it. I know we dont all know niebours name etc, me included. But i would have contacted the po because it was adressed to different person.
    just a thought.

    cherishu2;3563036

    At the risk of sounding stupid. I understand that it was delivered to … At the risk of sounding stupid. I understand that it was delivered to wrong number house. But wouldnt it have had your name on?therefore the niebour shouldnt have opened it. I know we dont all know niebours name etc, me included. But i would have contacted the po because it was adressed to different person.just a thought.



    According to the OP there was no addressee on the parcel only an address.

    Ebay is a farce now.

    It's only really any good for old toys and AV cables as everything else is either a scam, buy it now or more expensive than buying in a real shop.

    How does this people asking for some money back work? If someone asked for any cash back I would tell them to send me back the Item for a full refund or nothing.

    Banned

    bargainaholic;3562977

    I'm keeping this as a last resort as I presume I've not got a true … I'm keeping this as a last resort as I presume I've not got a true identity and address for the seller.


    check identity at [url]www.192.com[/url] against the electoral roll. Write to the seller or trace their telno and ring saying you are taking them to court, they may panic and refund.

    parpster;3563015

    What a load of cobblers!! You have no idea what you're talking about. The … What a load of cobblers!! You have no idea what you're talking about. The credit card company's contract is with Paypal and it is not Paypal who are at fault here, hence the credit card company has no liability. I think you'll find this applies to all credit cards. If you buy an item through Paypal using your credit card you automatically lose the clause 75 cover you normally have if the seller does the dirty on you. Be aware !!



    Are you mad? I've had a chargeback issued against me when i stupidly sent something abroad and the buyer paid through paypal and then 3 months later had his credit card company issue a chargeback against paypal and hence me! Paypal suspended funds from my account pending an investigation and then paid the git his momey back even though it was obvious he was lying! And i know for a FACT my credit card covers me for paypal payments as i have used it for that in the past when i havent been able to get my money back!

    Original Poster

    csiman;3563079

    check identity at [url]www.192.com[/url] against the electoral roll. … check identity at [url]www.192.com[/url] against the electoral roll. Write to the seller or trace their telno and ring saying you are taking them to court, they may panic and refund.



    Just had a look using the free method, but I can't see much. There's a marriage for a similar name in Bradford, but it's not an English name so no birth certificate & maybe no right to vote?

    Original Poster

    Beefnoodlez;3562838

    Barclaycard don't cover paypal? What a pants credit card company they … Barclaycard don't cover paypal? What a pants credit card company they are! Every other one in every country i can think of does.. its fraud plain and simple and there is no way they can get away with not covering it.. have you checked your t&c's to see if they are talking out their butts?



    From the Barclaycard Visa website:-

    3. Third party payment
    It's common to use third party payment methods such as Paypal or Mypaysystems when buying online. You should be aware that this may affect your legal rights to claim for non receipt of goods, faulty goods or missing refunds, because these third parties are not the supplier of the goods

    A bit woolly I thought - not the "we don't cover Paypal transactions" we got when we rang them.

    Banned

    Beefnoodlez;3563165

    Are you mad? I've had a chargeback issued against me when i stupidly sent … Are you mad? I've had a chargeback issued against me when i stupidly sent something abroad and the buyer paid through paypal and then 3 months later had his credit card company issue a chargeback against paypal and hence me! Paypal suspended funds from my account pending an investigation and then paid the git his momey back even though it was obvious he was lying! And i know for a FACT my credit card covers me for paypal payments as i have used it for that in the past when i havent been able to get my money back!


    The moral of that story is NEVER EVER keep a reasonable paypal balance. Always sweep it back into your bank account.
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