Groups
    EXPIRED

    Help please, If i give a refund on ebay do i refund postage as well...

    Hi, As above. I've never given a refund before and have heard about other people refunding the cost of the item only not the postage. Thanks for any help.

    10 Comments

    I think paypal will make you refund the cost of the item + the postage that you charged to send it out.
    If you're a decent seller you might consider refunding the cost of the postage for the buyer sending the item back to you too but this is your call

    If you stated neither you decide
    How would you want someone to deal with you is the way i'de look at it :thumbsup:

    hi

    if they buyer chose to send it back due to it not being suitable then i wouldnt refund the postage if it was faulty then yes i would refund the postage and look at paying for there postage to send it back to you aswell

    If there's a problem with the item, then yes you should. If not, then it's up to you (unless it's through a Paypal dispute, as they'll make you refund in full)

    Original Poster

    Evil_monkey;6443683

    I think paypal will make you refund the cost of the item + the postage … I think paypal will make you refund the cost of the item + the postage that you charged to send it out.If you're a decent seller you might consider refunding the cost of the postage for the buyer sending the item back to you too but this is your call



    louise.123;6443698

    hiif they buyer chose to send it back due to it not being suitable then i … hiif they buyer chose to send it back due to it not being suitable then i wouldnt refund the postage if it was faulty then yes i would refund the postage and look at paying for there postage to send it back to you aswell



    midlandscomics;6443711

    If there's a problem with the item, then yes you should. If not, then … If there's a problem with the item, then yes you should. If not, then it's up to you (unless it's through a Paypal dispute, as they'll make you refund in full)



    Thanks everyone, you've confirmed what i've been thinking :thumbsup:

    You would refund on paypal and any charges that paypal made would also be refunded and yes postage will also be refunded

    It all depends what the reason for refunding is as above.

    If its your fault then refund everything.

    If its buyer error,changing their mind for instance then no,just the item price.

    Original Poster

    It was faulty so i'll definately refund postage....thanks

    mackenzie;6443774

    It was faulty so i'll definately refund postage....thanks



    Yeah, if it was faulty it's not the buyers fault, so they shouldn't really be left out of pocket

    Closed @ ops request. Thank you

    Sorry, commenting is no longer available on this discussion.

    Top Discussions
    1. Tv choice magazine Issue 391313
    2. Magazine competitions - Issue 38 @ tvchoicemagazine.co.uk1717
    3. totalev.com comp - win an electric car2020
    4. Win a Free minion usb stick66

    See more discussions