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    Help please! Setting up netgear router with SSE broadband. SOS, mayday mayday, help!

    Help please! Setting up netgear router with SSE broadband. SOS, mayday mayday, help! So I have this rubbish router from SSE and I've bought a new netgear router ( pcworld.co.uk/gbu…tml ) but even though I've put the correct username and password into the settings it won't connect/can't find the internet.

    9 Comments

    Scroll down to Maui reply. Is that what you already done?
    http://www.discussisp.com/forum/viewtopic.php?t=14
    Failing that use Twitter to contact SSE.
    Edited by: "patti" 1st Nov 2016

    Hi, I had the same issue with this router - it replaced an EE Bright(not!)Box

    Check the Netgear settings .... the one in bold should sort it - if you are using fibre that is

    Country: UK
    Internet Service Provider: Other
    Transfer Mode: PTM
    DSL Mode: VDSL2
    Multiplexing Method: VC-Based
    VPI: 0 (however I don't think this setting has any effect in PTM mode)
    VCI: 38 (however I don't think this setting has any effect in PTM mode)
    Use VLANID: tick "yes" to use this and set to 101 (Important! It won't work without this, this was one of the settings
    that neither my ISP or Netgear seemed to even know about!)

    Priority: 0
    Login: Yes
    Encapsulation: PPPoE
    Login: as provided by ISP
    Password: as provided by ISP
    Connection Mode: Always On
    IP Address: Get dynamically
    DNS Address: Get automatically
    NAT: Enable
    Router MAC: Use Default Address
    Edited by: "Splodger101" 1st Nov 2016

    Original Poster

    Splodger101

    Hi, I had the same issue with this router - it replaced an EE … Hi, I had the same issue with this router - it replaced an EE Bright(not!)BoxCheck the Netgear settings .... the one in bold should sort it - if you are using fibre that is ;)Country: UKInternet Service Provider: OtherTransfer Mode: PTMDSL Mode: VDSL2Multiplexing Method: VC-BasedVPI: 0 (however I don't think this setting has any effect in PTM mode)VCI: 38 (however I don't think this setting has any effect in PTM mode)Use VLANID: tick "yes" to use this and set to 101 (Important! It won't work without this, this was one of the settingsthat neither my ISP or Netgear seemed to even know about!)Priority: 0Login: YesEncapsulation: PPPoELogin: as provided by ISPPassword: as provided by ISPConnection Mode: Always OnIP Address: Get dynamicallyDNS Address: Get automaticallyNAT: EnableRouter MAC: Use Default Address



    Hi do you know where I'll find the bit in bold I can't see it anywhere on the settings pages

    There are two ways to access Netgear settings... use the online 'Netgear Genie' ..google is your friend!

    jakeantonybrown

    Hi do you know where I'll find the bit in bold I can't see it anywhere on … Hi do you know where I'll find the bit in bold I can't see it anywhere on the settings pages



    Edited by: "Splodger101" 1st Nov 2016

    Original Poster

    patti

    Scroll down to Maui reply. Is that what you already done? … Scroll down to Maui reply. Is that what you already done? http://www.discussisp.com/forum/viewtopic.php?t=14Failing that use Twitter to contact SSE.




    I don't think I've bought the right router

    is it a fast fibre connection?

    Original Poster

    Splodger101

    is it a fast fibre connection?



    Yes

    Sorry to hijack but are sse any good? Just so many bad reviews. I'd like to hear something impartial.

    Leery24

    Sorry to hijack but are sse any good? Just so many bad reviews. I'd like … Sorry to hijack but are sse any good? Just so many bad reviews. I'd like to hear something impartial.



    No issue for me except that I had to use my old BT Hub 5 to act as an access point for the wireless as the wireless on the SSE box is really bad.
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