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    Help! Printer problem?

    I've got a HP photosmart C4500 series printer. Every time I reboot the printer or laptop it loses the connection to the printer. If I go to print something the job just gets queued as the printer is 'offline' & the only way I've been able to get the printer back online is by reinstalling the software which involves temporarily connecting by USB. This is a pain in the backside so before I take it back to Tesco does anyone know if I'm missing something obvious?
    Rep for any help given...

    13 Comments

    you should be able to right click the printer and select use online, no need to reinstall it every time

    Are you saying your printer is a wireless one, if so then your printer must be passing through your router, thus make sure it is set up with your router`s/wireless password etc

    Call 020 7949 0300 and ask for Photosmart/all in one printer support, they will take you step by step through the correct setup.

    Original Poster

    king261;7206906

    you should be able to right click the printer and select use online, no … you should be able to right click the printer and select use online, no need to reinstall it every time



    When I right click, the 'connect' option is shaded.

    Original Poster

    bashy2002;7206914

    Are you saying your printer is a wireless one, if so then your printer … Are you saying your printer is a wireless one, if so then your printer must be passing through your router, thus make sure it is set up with your router`s/wireless password etc



    It is wireless, & its connected to the router ok (on the printer it says signal strength excellent).

    Original Poster

    SUMMONER;7206954

    Call 020 7949 0300 and ask for Photosmart/all in one printer support, … Call 020 7949 0300 and ask for Photosmart/all in one printer support, they will take you step by step through the correct setup.



    Thanks I'll try that.

    g1bbuk;7207043

    Thanks I'll try that.



    Good luck

    Original Poster

    g1bbuk;7207043

    Thanks I'll try that.


    Not open until tommorow...

    g1bbuk;7207064

    Not open until tommorow...


    Arrggg... them lazy ******s.

    Check your manual you may have to open a port in the router etc as routers have built in firewalls

    Is there a network?

    Original Poster

    Reinstalled software, still didn't work, downloaded printer & network diagnostics, still didn't work.
    Switched printer off & on again, now it works....

    I have the same printer and it does this sometimes really annoying switching on & off usually solves it.
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