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    Help - Problem with www.Oli.com!!

    Hi

    Wondering if someone can help me out.

    I ordered some items in the Oli sale a couple of days ago totalling 35.50 (using free del code with would have been 3.95).

    I have now received 3 out of four items (1 is out of stock - £10, say they will re-order or refund me).

    I checked my online bank account today and the £35.50 showed up on my statement and has been taken off.

    I then noticed my available balance was £39.45 less than my account balance so I called the bank to check where the money was going to as I new I hadn't used my card for anything else.

    They told me that it was Oli. £39.45 is my £35.50 order + delivery. Although I have already paid for it once!

    Has this happened to anyone else before? I sent in an online help request (but it can take upto 48 hours for a reply!) as I can't find a telephone number anywhere!!!!

    Thanks in advance

    Claire x

    8 Comments

    I haven't managed to find a number either.
    I won't be using them, they seem unreliable and you can't ring anyone to vent your frustrations?
    That's terrible!

    Its prob where they have reserved the funds but not taken them. After a few days it will become available again.

    Original Poster

    Hey thanks guys.

    Why would they reserve the funds if I have already paid? Weird!

    Will await their response.

    Rep added, thank you!

    Claire :thumbsup:

    how strange when i first ordered with them they had a phone no. now its dissapered.

    clairethomson786;2352523

    Hey thanks guys.Why would they reserve the funds if I have already paid? … Hey thanks guys.Why would they reserve the funds if I have already paid? Weird!Will await their response.Rep added, thank you!Claire :thumbsup:


    its a computer error happened to me with tsb bank about 12 years ago bought shoes in the sale in faith the money went out and then the " earmarked" same amount again took a lot of ranting at woman in the bank to get sorted there and then. I werent leaving until sorted as i had paid once n needed the money i couldnt wait few days for bank to relese my funds bk to me

    Original Poster

    sarbjeet_;2352559

    how strange when i first ordered with them they had a phone no. now its … how strange when i first ordered with them they had a phone no. now its dissapered.



    Yeah I have ordered a few times from them and I'm sure they used to have a number!

    Original Poster

    DIVA1977;2352606

    its a computer error happened to me with tsb bank about 12 years ago … its a computer error happened to me with tsb bank about 12 years ago bought shoes in the sale in faith the money went out and then the " earmarked" same amount again took a lot of ranting at woman in the bank to get sorted there and then. I werent leaving until sorted as i had paid once n needed the money i couldnt wait few days for bank to relese my funds bk to me



    The bank told me I need to get Oli to send a fax to them before I can get my money back - I don't see why, I've already paid once!

    Did you speak to the company taking the money or just the bank?

    just the bank but was 12 years ago
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