Found 18th May 2010
OK, as some of u know i'm dealing with an undeleivered item from John Lewis. I was told by Trading Standards to send them a letter via recorded delivery. I did this on tuesday by 1st class. but the track and trace comes up saying

Item AG********GB was posted at ****** on 11/05/10 and is being progressed through our network for delivery.

i did go through online query thingy and said dont contact us till 15 working days! does it mean my letter is lost or something else. really confused why its not been delivered.

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27 Comments

SuperEd

either that or they didnt sign for it

Original Poster

goonertillidie;8633813

either that or they didnt sign for it



do some places have a policy where they dont sign for things? as in do they have to accept a recorded or can they say no. would i find out if they refused?

its either lost or hasnt been deliverd yet, they can refuse delivery but it would come up on the system as delivery has been attempted, or the postman has just put it through the lettebox without getting a signature, the problem with recorded is its not tracked along the way

Original Poster

masterruckus;8633824

its either lost or hasnt been deliverd yet, they can refuse delivery but … its either lost or hasnt been deliverd yet, they can refuse delivery but it would come up on the system as delivery has been attempted, or the postman has just put it through the lettebox without getting a signature, the problem with recorded is its not tracked along the way



thanks. so weird that it taking so long.

sometime things get delayed, just keep checking, it probably hasnt got lost

magicbeans;8633822

do some places have a policy where they dont sign for things? as in do … do some places have a policy where they dont sign for things? as in do they have to accept a recorded or can they say no. would i find out if they refused?



one of my bug bears (if thats the right word)... You pay for recorded delivery and either

a) the receipient gets the letter anyway without signing,
b) the letter goes missing and you cant track it

Happened to me recently. My mate send me a VIP (very important package), 2nd class RECORED on April 5th, and i'm still waiting. Yet, someone sent me a Wii Game on Saturday, 1st class standard post, and its on my mat at 10:10am yesterday. RM are *****

Banned

just this sec had an international signed for delivery just stuck thru the door

just asked the postman what signiture he had for it and he just looked blank....."oh is that a signiture one is it?, hang on a sec" nah its ok mate.....cheers was my reply

bloody important documents as well

magicbeans, this happened to a friend of mine recently when he sent a 'letter before action' (drafted by me as I am, unfortunately, a solicitor) to Hewlett Packard (HP) about 2 faulty laptops. He sent it by Recorded Delivery but he was unable to confirm delivery online as the Royal Mail website constantly stated - even after many weeks - words to the effect of: 'Item ... is being progressed through our network for delivery'. So in the end - last Friday in fact - he re-sent the letter by Special Delivery (costs more than Recorded but perhaps more chance of being able to confirm receipt). I will ask him if he was able to confirm receipt this time and let you know.

Banned

masterruckus;8633824

its either lost or hasnt been deliverd yet, they can refuse delivery but … its either lost or hasnt been deliverd yet, they can refuse delivery but it would come up on the system as delivery has been attempted, or the postman has just put it through the lettebox without getting a signature, the problem with recorded is its not tracked along the way


incorrect. I know parcels have arrived and signed for yet it states 'progressing', even months after.

csiman;8634402

incorrect. I know parcels have arrived and signed for yet it states … incorrect. I know parcels have arrived and signed for yet it states 'progressing', even months after.



Yup, as the local sorting office need to enter the status into the system e.g. signed for / sent back to office etc

I bought something from ebay back in March, they sent me the wrong item, so I returned it using recorded delivery. On RM website it said not collected returned to sender. Called them again about it last week and they told me it had turned up at their warehouse in Belfast and was on its way back to me. I still haven't received it and it is of no use to me when and if it does arrive. What do I do? I am now too late to claim from ebay, don't want the expense of sending it back to the seller again.

Original Poster

Disco;8634177

one of my bug bears (if thats the right word)... You pay for recorded … one of my bug bears (if thats the right word)... You pay for recorded delivery and eithera) the receipient gets the letter anyway without signing,b) the letter goes missing and you cant track itHappened to me recently. My mate send me a VIP (very important package), 2nd class RECORED on April 5th, and i'm still waiting. Yet, someone sent me a Wii Game on Saturday, 1st class standard post, and its on my mat at 10:10am yesterday. RM are *****



Over The Knee;8634334

magicbeans, this happened to a friend of mine recently when he sent a … magicbeans, this happened to a friend of mine recently when he sent a 'letter before action' (drafted by me as I am, unfortunately, a solicitor) to Hewlett Packard (HP) about 2 faulty laptops. He sent it by Recorded Delivery but he was unable to confirm delivery online as the Royal Mail website constantly stated - even after many weeks - words to the effect of: 'Item ... is being progressed through our network for delivery'. So in the end - last Friday in fact - he re-sent the letter by Special Delivery (costs more than Recorded but perhaps more chance of being able to confirm receipt). I will ask him if he was able to confirm receipt this time and let you know.




thanks guys. over the knee im in a similar position so i think i will resend the letter via special delivery then. thanks

Have you tried ringing the Royal Mail Customer Services team & asking them to explain the reason for the delay?

They may also be able to provide you with further information about the delivery.

In a long & boring story I won't bore you with now, I sent something back to an eBay seller a few years ago by Recorded Delivery as part of a PayPal dispute claim. The Royal Mail delivered but could not provide me with a signature. PayPal would not accept just "delivered" as proof, they wanted a signature. I ended up losing both the item & my money

BFN,

fp.

Original Poster

fanpages;8635358

Have you tried ringing the Royal Mail Customer Services team & asking … Have you tried ringing the Royal Mail Customer Services team & asking them to explain the reason for the delay?They may also be able to provide you with further information about the delivery.In a long & boring story I won't bore you with now, I sent something back to an eBay seller a few years ago by Recorded Delivery as part of a PayPal dispute claim. The Royal Mail delivered but could not provide me with a signature. PayPal would not accept just "delivered" as proof, they wanted a signature. I ended up losing both the item & my money :(BFN,fp.


thanks on the phone now

Original Poster

she was helpful...NOT! haha.....

special delivery it is

magicbeans;8636239
she was helpful...NOT! haha.....

special delivery it is


Do you mean the Royal Mail has lost your Recorded Delivery (or cannot confirm if it was delivered)?



BFN,

fp.

Original Poster

fanpages;8636309
Do you mean the Royal Mail has lost your Recorded Delivery (or cannot confirm if it was delivered)?



BFN,

fp.


she said cant track it so if nt signed for in 15 days then its classed as lost. :whistling: :roll:

magicbeans;8637377

she said cant track it so if nt signed for in 15 days then its classed as … she said cant track it so if nt signed for in 15 days then its classed as lost. :whistling: :roll:



I hope you are going to make a claim for the service you paid for & did not receive.

BFN,

fp.

Just send two copies of the letter from 2 different post offices, and get a certificate of posting each time.
This is free, and the courts accept it as delivered 2 business days later.

Recorded delivery should not be used in the circumstance you outline.

thesaint;8637732

Just send two copies of the letter from 2 different post offices, and get … Just send two copies of the letter from 2 different post offices, and get a certificate of posting each time.This is free, and the courts accept it as delivered 2 business days later.Recorded delivery should not be used in the circumstance you outline.



Can't see this been true it proves you posted it not that it is delivered.

pipsqueak;8639262

Can't see this been true it proves you posted it not that it is delivered.



It's either true, or it isn't.
It's true.

(It's "being" by the way)

Banned

thesaint;8637732

Just send two copies of the letter from 2 different post offices, and get … Just send two copies of the letter from 2 different post offices, and get a certificate of posting each time.This is free, and the courts accept it as delivered 2 business days later.Recorded delivery should not be used in the circumstance you outline.



unless the person it was sent to claims in court it wasn't delivered.

Why shouldn't recorded be used? Surely a signature on delivery is better than proof of posting? I've cetainly never had a problem with a court not accepting recorded.

colinsunderland;8639528

unless the person it was sent to claims in court it wasn't delivered.



They can claim what they want. The justice system know the percentage of mail that is delivered the next day. A court will not believe that two letters sent using Royal Mails 1st class service on 2 separate days were not delivered.

When courts send papers, they send it normal mail in my experience. They accept it that it's delivered, you have to think why?

colinsunderland;8639528

Why shouldn't recorded be used? Surely a signature on delivery is better … Why shouldn't recorded be used? Surely a signature on delivery is better than proof of posting?



Big companies do not often always sign for recorded deliveries. They get loads, and the postman isn't about to wait for 10 minutes while a person on the front desk signs for them.
I was a postman for 5 years, and put them straight in.

colinsunderland;8639528

I've cetainly never had a problem with a court not accepting recorded.



Have you ever heard of anyone having a problem with my method?
Recorded delivery is fine if it's signed for, if not, there is doubt.

Why not phone trading standards (who you sent it to) and ask them if it has been delivered. I have sent items sold on ebay and it comes up with the message you say. I have even had the feedback about the item so it has been delvered, and still saying progressing through network.
Craig

thesaint;8639610

...Big companies do not often always sign for recorded deliveries. They … ...Big companies do not often always sign for recorded deliveries. They get loads, and the postman isn't about to wait for 10 minutes while a person on the front desk signs for them.I was a postman for 5 years, and put them straight in.



The individual postal worker not fulfilling the terms of the service paid for by the customer should, therefore, be held liable for any losses encountered directly or indirectly from their inability to undertake their duties.

Postal workers always seem to find the time to open recorded deliveries & steal the contents, or just steal the entire item to be delivered.

BFN,

fp.

Also I have sent items on a Friday and got attempted delivery and while you were out card left, on the following wednesday, 1st class recorded I think not. I have even sent special delivery on a friday and not paid the extra for saturday delivery and still been delivered on the saturday, Useless info but thought I would share some experiences with sending stuff

This is why i never bother to send recorded, its a waste of money imo.
What i don't understand is though, how on earth can royal mail "lose" parcels or items - its happened a few times to me? Theft??

magicbeans - hope you get it sorted, have read your thread on your highchair
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