help required with ebay, paypal and RM

Hi,
bought an item off ebay, seller sent 1st class with proof of posting (or just a receipt) and it hasnt arrived yet. Ive asked for a refund and he can claim from royal mail....
he has turned around and said its up to me to claim? is this true, can someone verify this?
i think i might just claim through paypal and let them deal with it, as he should have sent it recorded to protect himself right?
please can someone advise? thanks

11 Comments

Do it through paypal, you can start an item not received claim and they will refund you if the seller doesn't have a tracking number.

Original Poster

this thread might show up more than once due to problems with HUKD

Its supposed to be the seller that claim, as they are the one who effectively have the contract with Royal Mail to deliver. BUt from your point of view you just need to contact Paypal and file an unreceived claim. Its up to the seller if they want to make a claim via RM.

Original Poster

thanks guys, have opened a dispute with RM

amansk;2356408

thanks guys, have opened a dispute with RM



With paypal, not royal mail.

Original Poster

rose_cat_jr;2356417

With paypal, not royal mail.



lol, i meant paypal - lol - on the ball - thanks

you've done right, he had the reciept/proof of postage so only he can make the claim. hope it gets sorted quickly for you.

Good luck, I'm sure Paypal will sort it out (fairly) quickly.

Moved to Misc. Feedback is for HUKD-related questions, comments and issues only. Thanks.

Original Poster

thanks duck

i tried to submit in misc 4 times with no success - hence why i put it in feedback

just realised this was when the new server was being added, explains downtime

Original Poster

update - seller refunded the money after escalating through paypal.

thanks all for your help
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