help required with my blackberry

10 replies
Found 26th Jan 2010
Can anyone help me?
I have a blackberry curve 8520 and cannot connect to the internet or download any app for it, its driving me mad

10 Comments

You need access to the BIS service, call your service provider to add the 'bolt on' to your account

Original Poster

Pr3cious18;7663510

You need access to the BIS service, call your service provider to add the … You need access to the BIS service, call your service provider to add the 'bolt on' to your account



[FONT="Comic Sans MS"][COLOR="DarkOrchid"][SIZE="3"]I'm sure i've already got this but i will call to find out for sure, thanks rep added :thumbsup:[/SIZE][/COLOR][/FONT]

on the top right hand of your mobile is there small letters for the connection type - (gprs or edge) or capital letters (GPRS or EDGE)?
Small letters I think mean when your data services are off and capital is when they are connected to a data service.
If they are small letters maybe you should contact your mobile network providor and make sure they have switched on the Blackberry Service.

If you only got the mobile today you may have to wait up to 24 hours for the service to turn on, I have 2 blackberry's and friends with blackberrys also had to wait up to 24 hours for this service to be switched on.

Is it a sim free phone or one form your network ?

If its sim free (or from another network) you need the setting for internet/mms/wap ect for it. You network should be able to text them to the handset.

Original Poster

mac12;7663640

on the top right hand of your mobile is there small letters for the … on the top right hand of your mobile is there small letters for the connection type - (gprs or edge) or capital letters (GPRS or EDGE)?Small letters I think mean when your data services are off and capital is when they are connected to a data service. If they are small letters maybe you should contact your mobile network providor and make sure they have switched on the Blackberry Service.If you only got the mobile today you may have to wait up to 24 hours for the service to turn on, I have 2 blackberry's and friends with blackberrys also had to wait up to 24 hours for this service to be switched on.



[FONT="Century Gothic"][SIZE="2"][COLOR="RoyalBlue"]Thanks the letters are small, so i will phone them tomorrow. rep added :thumbsup:
[/COLOR]
[/SIZE][/FONT]
steve1221;7663777

Is it a sim free phone or one form your network ?If its sim free (or from … Is it a sim free phone or one form your network ?If its sim free (or from another network) you need the setting for internet/mms/wap ect for it. You network should be able to text them to the handset.



[COLOR="DarkOrchid"]Thanks its on contract i will be phoning my provider tomorrow
[/COLOR]

Have you got data services switched on? If you go onto your menu and into 'Manage Connections' there is an option to switch data services on and off. This might be the problem.

If you've already solved the problem then ignore me lol, but I remember this being a problem with mine when I first got it!

May be worth forcing off the network and back on again...

Goto Settings> Mobile Network.
Change the Network Selection Mode to Manual. Allow BB to scan for networks and choose a diiferent provider. NOT your own.
You may get a message saying emergency calls only..say yes. Once selected, you should now see SOS in red at the top right.
Scan for available networks again and now select your own provider. Hopefully, this may bring back GPRS/EDGE.
Ensure to change the network selection mode back to Automatic and save the changes upon exiting.

If that fails, may be worth doing a hard reset.
Just pull the battery out without switching off, give it 10 secs then put back in.

Hope this helps!

Original Poster

[COLOR="DarkOrchid"]Thanks to all who have helped I am now connected :thumbsup:[/COLOR]

pinkmelonsmr2;7669938

[COLOR="DarkOrchid"]Thanks to all who have helped I am now connected … [COLOR="DarkOrchid"]Thanks to all who have helped I am now connected :thumbsup:[/COLOR]



How did you fix it?

Original Poster

birdyboyuk;7670082

How did you fix it?



I had to ring my service provider and apparently i needed the blackberry add on.

http://dl6.glitter-graphics.net/pub/1745/1745296ko4sjl4vbd.gif
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