HELP! Security check from Expansys???

    I have just received an e-mail from expansys.
    I bought an HTC Desire HD off them last night for £423 and have just received an e-mail asking for me to upload a utility bill and driving license etc???
    Is this the norm from them?
    I can't believe it is.

    Can anyone help?
    I paid via paypal.

    Order reference ******** PayPal Security Check
    Sender: [email protected]
    Mime-Version: 1.0
    Content-Type: text/plain; charset="iso-8859-1"
    Date: Fri, 17 Dec 2010 07:38:23 GMT
    X-Mailer: ICS SMTP Component V2.45

    Dear Sir / Madam,

    In order to complete your order we need to conduct a further security
    check. If possible, please upload a scan of a recent utility bill
    along with a copy of some ID, such as a driving licence or passport
    to the following secure link:***********

    File types currently accepted are .gif, .jpeg, .jpg, .xls, .zip and

    Alternatively you may fax this information to +44 (0)161 919 9065,
    although we recommend the use of the secure upload facility if at all
    possible. All faxes received are kept securely and destroyed after

    By doing this you help us confirm your identity and hence enable us
    to reduce fraud and keep our prices low.


    Order Processing

    eXpansys is a worldwide retailer of mobile electronics. You can reach
    us on any of the following English language numbers

    +44 (0) 161 868 0868 in the UK (8am - 11pm)
    +1 800 675 2638 for the US and Canada (8am - 5pm Central Time)
    +353 (0) 1 631 9119 in Ireland (8am - 11pm)
    +27 (0) 860 773 648 in South Africa (normal business hours)
    +852 2416 6700 for Hong Kong (10am - 6pm HK time)
    +852 2416 6700 for Australia and New Zealand (12 - 8pm East AU time)
    Local number for Australia coming soon...

    eXpansys UK Ltd, Rutherford House
    40 Pencroft Way, Manchester Science Park

    Registered in England and Wales No. 2870061
    VAT Number: GB781498191


    Just send them a copy of a bill? - should complete the security check. It's possibly because its a high value item & paid via Paypal (more prone to scammers!). Furthermore, I doubt anyone here can help... Best you contact Expansys?

    it could be ok, i had to do this when i purchased a projector from scan but i was able to just put the details in online that they wanted off the passport etc

    I had similar format of email from them the other day, I think it's genuine.

    I had the same happen to me when I paid via Paypal at Misco and specified an unconfirmed delivery address.

    Edited by: "SUMMONER" 17th Dec 2010

    Original Poster

    OK guys.
    Thanks for all your help.
    Merry christmas

    excellent for ID theft, give all your details for an over priced phone?
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