Found 6th Jan 2009
Hi guys
i recently upgraded on vodafone, my phone was faulty so requested a replacement but later i requested them that i wanna change my phone and want to get xperia instead of omnia. so they told me that i should wait till 6th Jan(the date i was getting replacement for my faulty omnia) and give them a buzz on 6th but i told them that my 14 days return period will finish so they told me that they will extend it.

Today i received an omnia so i called them and they told me that my 14 days trial period is finish and they can't help me now..
and i was misguided by the operator ...i asked the operator to transfer me to Team leader but she said the same thing but in harsh tone so i get angry and told them that i will goto consumer direct ...

Later she said that she will send an email to the dept head and they will see what they can do and said that most probably i will get a replacement..

Guys any thoughts what should i do now as i don't trust them anymore..i was due on an upgrade on my other phone as well but i won't do it due to this..

i'll appreciate ur comments

5 Comments

Banned

ring them back in a calm manner make sure you make a note of whom your talking to and the time and explain your story and tell them what phone you want, if you dont get any joy ask to speak to their supervisor .. but be calm and polite

Original Poster

dog_cop;3974422

ring them back in a calm manner make sure you make a note of whom your … ring them back in a calm manner make sure you make a note of whom your talking to and the time and explain your story and tell them what phone you want, if you dont get any joy ask to speak to their supervisor .. but be calm and polite



thanks mate..

Original Poster

dog_cop;3974422

ring them back in a calm manner make sure you make a note of whom your … ring them back in a calm manner make sure you make a note of whom your talking to and the time and explain your story and tell them what phone you want, if you dont get any joy ask to speak to their supervisor .. but be calm and polite



thanks mate..

as the team leader said that they will contact me...so i'll wait for their call till tomorrow and and if they didn't call me i will call them back...

i was calm during my conversation but when i asked for team leader they became aggressive and also the team leader try to put the blame on me so i become angry and than she offered me to sort the problem..:whistling:

People try to fool if one trys to be reasonable.

Best advice is to go to forum.vodafone.co.uk - this is their own forum and the staff that manage it are extremely helpful at sorting out issues, far moreso than any you'll get on the phone.

John

Original Poster

Thanks guys i got a replacement. vodafone forum is really helpful and the team there is great..

thanks for ur help..
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