Help - what are my rights

71
Found 14th Jun 2010
I bought one of those Power4Life Easy Foldaway Step Ladders
from ebuyer and the blue anti slip feet have maked and stained my cream bedroom carpet, sent them a photo of the evidence and had professionals out to clean it. oilbased stain will not come out!! they offered me £30, I told them this was not acceptable they are no offering £100.99 and will not budge on the offer it costs minimum of £40 to fit a carpet. they are saying I have no proof it was their ladder that caused the damage.
I said this is not acceptable and I will get back to them. Their manager is unavailable and they have told me no matter what they will be not offering any more. Please can anyone help me? not sure what to do now.

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71 Comments

Take what they're offering.

Banned

im lost.......they are offering £100.99 in compensation (admitting liability) then saying you dont have proof it was their ladders as you want £40 to fit a carpet?

you need to make your post clearer than mud

There offering £109?

Banned

Should have put a mat or towel under the steps.

Banned

Adam2050;8833370

There offering £109?



lol i didnt even see a £109:?

Banned

master_chief;8833372

Should have put a mat or towel under the steps.



should have bought a different ladder with hindsight

:thinking::?:thinking::?:thinking::?:thinking::?

casparwhite;8833377

lol i didnt even see a £109:?



No it was my fat fingers. Either way as Caspar said there admiting liabilty with that silly statement.

Original Poster

casparwhite;8833365

im lost.......they are offering £100.99 in compensation (admitting … im lost.......they are offering £100.99 in compensation (admitting liability) then saying you dont have proof it was their ladders as you want £40 to fit a carpet?you need to make your post clearer than mud


you got it, when I refused the £100.99 today they said thats all they will give as I have no proof!

I have photos and a receipt and the ladder

[QUOTE=master_chief;8833372]Should have put a mat or towel under the steps.[/QUOT

and in the real world how many of us would have thought to do this? I wouldn't have expected it to mark. How much did it cost to clean? How much for a new carpet? Get a quote and send it to them, alternatively tell them you are claiming on your household insurance and ask them to pay your excess.

Banned

miss money saver;8833398

you got it, when I refused the £100.99 today they said thats all they … you got it, when I refused the £100.99 today they said thats all they will give as I have no proof! I have photos and a receipt and the ladder



so theyve offered you £100.99......and admitted liability in writing?

how much do you want or how much is the repair/cleaning going to cost?

Banned

Adam2050;8833392

No it was my fat fingers. Either way as Caspar said there admiting … No it was my fat fingers. Either way as Caspar said there admiting liabilty with that silly statement.



How dare you make a mistake on HUKD :viking::p

*Mod Edit: Additional off topic comments removed. I've asked you many times before to stop taking threads away from the main OP. Use PM for personal/private messages if required. (aScottishBloke)

Original Poster

master_chief;8833372

Should have put a mat or towel under the steps.


Whats the point of anti slip feet? it was brand new out of the box never used.

Original Poster

casparwhite;8833381

should have bought a different ladder with hindsight


yes, too late now

Banned

pipsqueak;8833407

[QUOTE=master_chief;8833372]Should have put a mat or towel under the … [QUOTE=master_chief;8833372]Should have put a mat or towel under the steps.[/QUOTand in the real world how many of us would have thought to do this? I wouldn't have expected it to mark. How much did it cost to clean? How much for a new carpet? Get a quote and send it to them, alternatively tell them you are claiming on your household insurance and ask them to pay your excess.



Step ladders in my house have black rubber feet and there's no way they'd go near my cream carpets without laying something down first.

Banned

miss money saver;8833411

Whats the point of anti slip feet? it was brand new out of the box never … Whats the point of anti slip feet? it was brand new out of the box never used.



anything can stain a white/cream carpet you should be careful

even new pair of jeans

hes saying you should have been prepared

would £100.99 buy a new carpet fitted? if so take the money.
cant you not take the money for compo then claim off your insurance

Banned

casparwhite;8833422

anything can stain a white/cream carpet you should be carefuleven new … anything can stain a white/cream carpet you should be carefuleven new pair of jeanshes saying you should have been prepared



If you have cream carpets you should always be wary of anything staining. Yes blue jeans can, so can socks. You have to be extra vigilant. Don't know why I even agreed to have cream carpets in a couple of rooms - headache!

im curious, how long were the ladder feet in contact with the cream carpet?

Original Poster

pipsqueak;8833407

[quote=master_chief;8833372]Should have put a mat or towel under the … [quote=master_chief;8833372]Should have put a mat or towel under the steps.[/QUOTand in the real world how many of us would have thought to do this? I wouldn't have expected it to mark. How much did it cost to clean? How much for a new carpet? Get a quote and send it to them, alternatively tell them you are claiming on your household insurance and ask them to pay your excess.


my insurance excess is £500, carpet cost me £350 plus £40 fitting told them all this....still only £100.99 (why 99p, I am not sure) didnt get the whole capet cleaned they did a test patch for free.

http://images.icanhascheezburger.com/completestore/2009/3/20/128820480509235406.jpg

miss money saver;8833447

[quote=pipsqueak;8833407]my insurance excess is £500, carpet cost me … [quote=pipsqueak;8833407]my insurance excess is £500, carpet cost me £350 plus £40 fitting told them all this....still only £100.99 (why 99p, I am not sure) didnt get the whole capet cleaned they did a test patch for free.

better leave a pair of undies over the mark then no one will notice over time:thumbsup:

shanecr;8833446

im curious, how long were the ladder feet in contact with the cream … im curious, how long were the ladder feet in contact with the cream carpet?



what does it matter how long the ladder feet were:whistling:

Original Poster

casparwhite;8833409

so theyve offered you £100.99......and admitted liability in writing?how … so theyve offered you £100.99......and admitted liability in writing?how much do you want or how much is the repair/cleaning going to cost?


I would be happy with £350 towards a new carpet, they say they are offering £100.99 good will gesture

Original Poster

ding;8833425

would £100.99 buy a new carpet fitted? if so take the money.cant you not … would £100.99 buy a new carpet fitted? if so take the money.cant you not take the money for compo then claim off your insurance


£500 excess on insurance

Banned

miss money saver;8833447

[quote=pipsqueak;8833407]my insurance excess is £500, carpet cost me … [quote=pipsqueak;8833407]my insurance excess is £500, carpet cost me £350 plus £40 fitting told them all this....still only £100.99 (why 99p, I am not sure) didnt get the whole capet cleaned they did a test patch for free.



so how much is it costing to repair or clean........

do you have their offer admnitting liability in writing?


they arent going to just give you £350 without a fight......take it to the courts.

Original Poster

ding;8833472

[quote=miss money saver;8833447]better leave a pair of undies over the … [quote=miss money saver;8833447]better leave a pair of undies over the mark then no one will notice over time:thumbsup:


hahaha never thought of that

Banned

how much to get it cleaned?
Assuming it can be cleaned professionally I would have thought £100 would cover it TBH

Banned

I'd take the offer. You have a lot of evidence to gather in order to prove that the ladder caused the fault. If it's such a common problem, there will be plenty of evidence on the net. It will cost you far too much time/effort/cost to progress this case with no guaranteed outcome.

Unsure of the current condition of the carpet, is it the only mark, how old, etc ? These factors will be taken into account.

Also, did you mark it more than once, e.g. when moving the ladder elsewhere ? If so, that could render you liable to a % of the blame and reduced compensation.

Banned

aScottishBloke;8833681

I'd take the offer. You have a lot of evidence to gather in order to … I'd take the offer. You have a lot of evidence to gather in order to prove that the ladder caused the fault. If it's such a common problem, there will be plenty of evidence on the net. It will cost you far too much time/effort/cost to progress this case with no guaranteed outcome.Unsure of the current condition of the carpet, is it the only mark, how old, etc ? These factors will be taken into account.Also, did you mark it more than once, e.g. when moving the ladder elsewhere ? If so, that could render you liable to a % of the blame and reduced compensation.



Whilst you are about:-

hotukdeals.com/ite…wry

Banned

Miss Money Saver,

Take the money and run. There's no way you should have placed that directly upon a carpet. You should have contacted ebuyer right away when receiving the product without instructions, giving them a chance to rectify. As tough as it sounds, I'd say you were the major factor in damaging the carpet.

Finally, I would never have placed that directly on a cream carpet - for obvious reasons.

**DLM - Feedback is the place for your comments. Shame you couldn't respect the request to stop taking the thread off topic. Post again in here without contributing to the topic may see your account restricted.


http://www.hotukdeals.com/item/539066/power4life-easy-foldaway-4-step-ste/showpost.php?p=7996688&postcount=36


and when you take the money, go straight to a DIY Store and invest in some dust sheets.............

Take the £100 are you mad !!! what do you want ? i think £100 is a very good offer well done ebuyer.

Banned

aScottishBloke;8833752

Miss Money Saver,Take the money and run. There's no way you should have … Miss Money Saver,Take the money and run. There's no way you should have placed that directly upon a carpet. You should have contacted ebuyer right away when receiving the product without instructions, giving them a chance to rectify. As tough as it sounds, I'd say you were the major factor in damaging the carpet.Finally, I would never have placed that directly on a cream carpet - for obvious reasons.**DLM - Feedback is the place for your comments. Shame you couldn't respect the request to stop taking the thread off topic. [/B]Post again in here without contributing to the topic may see your account restricted.[/B]http://www.hotukdeals.com/item/539066/power4life-easy-foldaway-4-step-ste/showpost.php?p=7996688&postcount=36[/B]



PLEASE ANSWER FEEDBACK THEREFORE I WON'T HAVE TO FIND YOU ON A THREAD.

NICE THREAT :thumbsup:

Guide on how to get oil based paints out of carpets.

essortment.com/hom…htm

Might be worth a try.

Banned

Adam2050;8833837

Guide on how to get oil based paints out of … Guide on how to get oil based paints out of carpets.http://www.essortment.com/home/householdcleani_sbuz.htmMight be worth a try.



I WON'T BE FRIENDLY TO YOU AGAIN

Banned

numptyj;8833839

and more off topic trolling :thumbsup:



ON YOUR DINNER BREAK :roll:

Banned

Adam2050;8833854

I'm lost?Another guide … I'm lost?Another guide here.http://www.how-to-clean-carpet.com/paint-oil-carpet.htm



Forget it.

I am due a holiday :thumbsup:

OP take the money and run, you should have been more careful with putting anything on your carpet especially that kind of colour.
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