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help with a mountain bike prob from toys r us

my girlfriend recently bought me a new mountain bike from toys r us but i have just found out you cant adjust the the handlebars some eu law does any1 have any info on this

8 Comments

What do you mean?

Original Poster

i took the bike back saying that the handlebars where not able to move up to make the cycling position more comfortable for me but the manager of the store said that all handlebars on bike they sell regulate to an eu rule that says they must be kept in the same position and arent able to move, i then proceded to ask why this wasnt available to read anywhere before buying which started an arguement to cut along story short he kicked me out of the store and told me never to come back cause i was argueing with him. anyone got the headoffice number for toys r us

Oh my God!
That's terrible. I had a similar experience this week with a Service manager in Marks and Spencer lying and making up rules to get out of refunding me!
Make sure you pursue this.
It's interesting that on the 'contact us' page you can only make contact via the written word...e-mail, fax or snail mail!
I found this number 08457 869778.
It's for returns so make sure you call it and if it is not the right department tell them to put you through to Customer Services.
Failing this go straight to trading standards.

The moral of this story is NEVER buy a bike from Toys'r'us. :-D

Seriously though, sounds like the Manager was sprouting nonsense just to get rid of you - I can't imagine a store like Toys'r'us is very well equipped with tools for making adjustments to customers bikes - it's the kind of place they expect you to make adjustments yourself.

If you don't want to make any changes yourself, then I'd suggest you take it to a local bike shop where they can adjust the handlebars to the correct height by simply putting spacers under the stem. It will bring the bars up closer which will make the riding position more comfortable for you. Shouldn't cost more than £5-£10, which is worth every penny if it means you can ride the bike in comfort!

Alternatively you could just buy a cheap new stem with a steeper vertical angle, which will also bring the handlebars up. Your local bike shop should be able to give you advice and sort it out. :thumbsup:

Original Poster

yeah i wont be buying anymore from them also the manager was trying to make me hit him by constantly being in my face and asking do you think im afraid of you and this continued outside egging me on to lose my temper and hit him but didnt rise to the bait cause knew the cctv cameras wood be on. and as for the bike the actuall handlebars cant be moved up as there is no extension bar for adjustment he just said that the new eu law whatever 1 that is says that all handlebars have to be kept the 1 height which is nonsence and thanks for the advice guys will try all that u have suggested

andyc240;1699885

yeah i wont be buying anymore from them also the manager was trying to … yeah i wont be buying anymore from them also the manager was trying to make me hit him by constantly being in my face and asking do you think im afraid of you and this continued outside egging me on to lose my temper and hit him but didnt rise to the bait cause knew the cctv cameras wood be on. and as for the bike the actuall handlebars cant be moved up as there is no extension bar for adjustment he just said that the new eu law whatever 1 that is says that all handlebars have to be kept the 1 height which is nonsence and thanks for the advice guys will try all that u have suggested



First off, complain to their head office about the way you were treated.

Scond, you can still raise the handlebars, there is a part which you put in place where the handlebars are mounted, then mount the handlebars onto it. Will give you a couple of inches extra height halfords sell them for 9.99-14.99.
http://ecx.images-amazon.com/images/I/21U1gCMSiUL._SS500_.jpg
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But, another thing i would say, is that maybe you bought the wrong bike for you? different types of bikes have different riding positions and it would have been ideal to get the correct size/type where you wouldnt have to worry about adjusting handlebars. if you are looking for a more upright seating postion then you should probably have got a hybrid type of cycle rather than a mountain bike i assume you got? A proper bike shop would have made sure you got the bike to suit your needs. its sometimes worth the bit extra it sometimes costs.

Does your bike have a screw/hex bolt at the top of the stem, in the middle of the bars & facing downwards (if that makes sense)? If so, loosen this until the stem moves then lift the handlebars to the desired height.

Original Poster

thanks for the help guys and have sent a letter to there head office so i hope to get some justice there
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